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Datto SIRIS vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.4
Datto SIRIS significantly reduces management needs and costs, enhancing efficiency and performance for businesses reliant on its solution.
Sentiment score
6.7
Organizations save costs and time with NinjaOne, improving productivity and efficiency with ROI typically in six months.
I estimate that Datto SIRIS has saved around 50% of the time in our processes, as two people can manage everything efficiently, while previously we would have needed eight to ten people without Datto SIRIS.
Infrastructure Engineer at Neurealm
Definitely, the return on investment has been massive.
Managing Director at HB Technologies
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Owner at AvalisNT AG
Time-wise, it is probably saving the service desk a day a week.
Head of Technology Operations at Codi Group
We saved money because we were able to consolidate three different tools into one.
IT Director at a financial services firm with 10,001+ employees
 

Customer Service

Sentiment score
6.8
Datto SIRIS customer service is highly rated for its speed, effectiveness, and reliable support during maintenance and recovery processes.
Sentiment score
7.2
NinjaOne offers effective customer service with some response time issues, achieving high ratings despite limited 24/7 availability.
I had a memorable experience with customer support during the bare-metal recovery, and the support was brilliant.
VoIP phone IT manager at Fusion 2K
The customer support of Datto SIRIS is very high-level.
Engineer at a renewables & environment company with 51-200 employees
The speed of technical support was excellent.
President & CEO at a tech vendor with 51-200 employees
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
Cloud Consultant at i-Community AG
The customer support at NinjaOne is excellent, rated ten out of ten.
Owner at AvalisNT AG
Customer support from NinjaOne is excellent.
Assistant Vice President, Tech Solutions at LPL Financials
 

Scalability Issues

Sentiment score
4.9
Datto SIRIS offers flexible scalability, with options varying by provider, allowing easy upgrades, but older versions may limit growth.
Sentiment score
8.2
NinjaOne is scalable and flexible, suitable for various enterprise sizes, praised for adaptability despite cost concerns for smaller setups.
You can expand it as much as you can expand it, but if you get the Datto SIRIS 3, it's not going to be as good as the enterprise version of Datto SIRIS 5.
Cyber Security Consultant
The contracts are flexible enough to upgrade or downgrade the product without too much of a penalty.
Managing Director at HB Technologies
Scalability is dependent on the cloud provider we are using, so it cannot be solely judged through Datto SIRIS.
AI/ML Engineer at IT BY DESIGN
I would rate the scalability of NinjaOne as ten out of ten.
CEO AND CTO at DeserveIT
We easily install the agent on new servers and can create scripts to automate agent installation.
DevOps Engineer at a tech services company with 201-500 employees
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
Head of Technology Operations at Codi Group
 

Stability Issues

Sentiment score
7.2
Datto SIRIS is reliable and stable, automating backups to prevent failures without user-reported downtime or outages.
Sentiment score
8.2
NinjaOne is highly stable, with frequent updates and minor issues, resulting in minimal reliability concerns and user satisfaction.
We have automated all our backups, so we do not encounter any issues with backup failures.
AI/ML Engineer at IT BY DESIGN
I haven't had any issues or seen any issues with the ones over the past four or five years.
Cyber Security Consultant
I would rate the stability a ten out of ten.
Owner at AvalisNT AG
In the two years I have used it, I have never experienced any downtime or reliability issues.
DevOps Engineer at a tech services company with 201-500 employees
NinjaOne is extremely stable.
IT Director at a financial services firm with 10,001+ employees
 

Room For Improvement

Datto SIRIS struggles with Mac OS backup, performance, high costs, and requires faster recovery and better integration tools.
Users desire better software integration, advanced features, improved affordability, and enhanced Linux/macOS support for NinjaOne.
The backup of the Mac OS solution in Datto SIRIS doesn't exist at this moment.
Engineer at a renewables & environment company with 51-200 employees
Saying that it is the network is not detailed enough. We need more specific information about the network.
President & CEO at a tech vendor with 51-200 employees
Strengthening security to enhance the product's overall effectiveness in backup and disaster management.
Infrastructure Engineer at Neurealm
Security and reporting, including business intelligence tools, are adequate.
Cloud Consultant at i-Community AG
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
DevOps Engineer at a tech services company with 201-500 employees
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
Assistant Vice President, Tech Solutions at LPL Financials
 

Setup Cost

Datto SIRIS offers fair pricing and seamless setup, but lengthy contracts and MSP upcharges might deter some SMB clients.
Enterprise users find NinjaOne competitively priced, offering cost-effective value with bundled tools, though expenses vary by features and scale.
The only issue is that a lot of people are looking to cut costs, especially right now, and Datto has priced itself out of one of the largest parts of the U.S. market.
Cyber Security Consultant
It's a high-level solution, and the price is correct for me.
Engineer at a renewables & environment company with 51-200 employees
Thoughts on pricing indicate that it is handled by a different team, varies based on specific solutions and storage capacities selected by organizations, and is generally fairly priced for the value provided.
Infrastructure Engineer at Neurealm
The pricing for NinjaOne is appropriate for small companies.
Cloud Consultant at i-Community AG
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
Owner at AvalisNT AG
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
IT Support at Team Trinet
 

Valuable Features

Datto SIRIS offers reliable, efficient backup and recovery with user-friendly features, excellent security, support, and competitive cost-effectiveness.
NinjaOne streamlines IT management with remote monitoring, automation, and security features, ideal for efficient, cost-effective infrastructure management.
My experience with the one-click disaster recovery feature is that it simplifies the process significantly, allowing for rapid recovery and integration with backup and disaster recovery solutions, automating tasks while providing security against various threats.
Infrastructure Engineer at Neurealm
In the last six years, none of my customers faced a ransomware attack, and we use this functionality for system outages and physical server crashes.
System Engineer II at a tech services company with 1,001-5,000 employees
The reporting via email from Datto SIRIS for me, my customer, and my team shows that every single backup is okay or if there is a problem because the snapshot for the server is broken or another problem that I can address systematically.
Engineer at a renewables & environment company with 51-200 employees
The software's automation tools have solved critical deployment problems for small businesses.
Cloud Consultant at i-Community AG
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Owner at AvalisNT AG
Every month, every quarter, I see new features, and it is always evolving.
CEO AND CTO at DeserveIT
 

Categories and Ranking

Datto SIRIS
Ranking in MSP Backup
2nd
Average Rating
9.0
Reviews Sentiment
5.3
Number of Reviews
10
Ranking in other categories
Backup and Recovery (7th), Disk Based Backup Systems (3rd), Disaster Recovery as a Service (4th), Disaster Recovery (DR) Software (10th)
NinjaOne
Ranking in MSP Backup
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
Help Desk Software (8th), Network Monitoring Software (10th), Server Monitoring (2nd), IT Service Management (ITSM) (7th), Remote Access (8th), Vulnerability Management (18th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (6th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), Unified Endpoint Management (UEM) (5th)
 

Mindshare comparison

As of July 2026, in the MSP Backup category, the mindshare of Datto SIRIS is 5.1%, up from 1.6% compared to the previous year. The mindshare of NinjaOne is 8.1%, down from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
MSP Backup Mindshare Distribution
ProductMindshare (%)
NinjaOne8.1%
Datto SIRIS5.1%
Other86.8%
MSP Backup
 

Featured Reviews

James Melton - PeerSpot reviewer
Cyber Security Consultant
Reliable backups have protected email and servers and now enable rapid ransomware recovery
For the smaller Datto SIRIS devices that are made for backing up one or maybe two different machines, adding more RAM and giving it a better CPU would be phenomenal. Sometimes when dealing with entry-level Datto SIRIS products, you face an issue depending on how much storage there is on there when it's trying to parse through all of the data. It takes a while, and when it comes to data recovery, time is everything. Datto SIRIS should remove the ability to set it up as a NAS-based file share operation system. It seems counterintuitive for something that is made for immutable storage that is walled off so that it can't be destroyed to be allowed to be a local centralized file share that individuals have access to. This seems to be begging for a mishap. Datto SIRIS will require some maintenance when the hard drive gets past 50% capacity, which is Datto's statement on the capacity. You should never use past 50% of the storage locally. Then you have to reach out to Datto directly to get an external hard drive to transfer files to send off the data for it to be shot up to the cloud. We've had a couple of instances of devices not uploading to the cloud because either they were too full or there were failures in certain parts of the file upload to the cloud, which put it into a circle of death where it just kept trying to do the same thing over and over again and had to request assistance from Datto in those situations. Otherwise, if you store it in a dusty cabinet, you have to spray it with a computer duster every once in a while.
Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
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Top Industries

By visitors reading reviews
Construction Company
15%
Manufacturing Company
14%
Financial Services Firm
9%
Media Company
9%
Comms Service Provider
9%
Computer Software Company
9%
Manufacturing Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Datto SIRIS?
My experience with pricing, setup cost, and licensing is very straightforward. The only thing I would prefer is if the contracts were 12 months instead of 36.
What needs improvement with Datto SIRIS?
At this stage, there is no improvement needed for Datto SIRIS. Cost is a consideration, but in general, we are fairly happy with the value. My experience with pricing, setup cost, and licensing is ...
What is your primary use case for Datto SIRIS?
Our main use case for Datto SIRIS is both on-premises and cloud-based.
What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What needs improvement with NinjaOne?
To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.
What is your primary use case for NinjaOne?
My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...
 

Comparisons

 

Also Known As

SIRIS
No data available
 

Overview

 

Sample Customers

Datapac, Dynamic Business Technologies, SAX Technology Advisors
Status Pros, Mitchell and Company
Find out what your peers are saying about Datto SIRIS vs. NinjaOne and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.