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Datadog vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 13, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Datadog enhances visibility, reduces downtime, saves costs, and optimizes workflows by integrating features and improving operational efficiency.
Sentiment score
7.8
Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.
 

Customer Service

Sentiment score
7.1
Datadog's customer service is responsive and knowledgeable, though some users report delays with complex queries and phone support.
Sentiment score
7.4
Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.
 

Scalability Issues

Sentiment score
7.6
Datadog efficiently scales with cloud services, offering seamless expansion, though users highlight the importance of monitoring pricing.
Sentiment score
7.4
Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.
 

Stability Issues

Sentiment score
8.0
Datadog offers reliable and stable performance with minimal downtime, impressive uptime, and efficient monitoring, even during peak periods.
Sentiment score
6.6
Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.
 

Room For Improvement

Datadog needs improved performance, interface simplification, clearer billing, better integration, customization, analytics, documentation, security, and mobile app integration.
Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.
In future updates, I would like to see AI features included in Datadog for monitoring AI spend and usage to make the product more versatile and appealing for the customer.
The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.
There should be a clearer view of the expenses.
 

Setup Cost

Datadog offers flexible pricing based on usage and organization size, with potential for high costs if not monitored closely.
Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.
The setup cost for Datadog is more than $100.
 

Valuable Features

Datadog offers intuitive, comprehensive monitoring and integrations, enhancing infrastructure and application management with real-time insights and efficient operations.
Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
The technology itself is generally very useful.
Additionally, it is free software.
 

Categories and Ranking

Datadog
Ranking in IT Infrastructure Monitoring
2nd
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
188
Ranking in other categories
Application Performance Monitoring (APM) and Observability (1st), Network Monitoring Software (4th), Log Management (3rd), Container Monitoring (1st), Cloud Monitoring Software (2nd), AIOps (1st), Cloud Security Posture Management (CSPM) (7th)
Spiceworks
Ranking in IT Infrastructure Monitoring
45th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (15th), IT Asset Management (12th)
 

Mindshare comparison

As of September 2025, in the IT Infrastructure Monitoring category, the mindshare of Datadog is 5.2%, down from 6.6% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Datadog5.2%
Spiceworks0.4%
Other94.4%
IT Infrastructure Monitoring
 

Featured Reviews

reviewer820579 - PeerSpot reviewer
Single pane of glass, easy to share dashboards, and good for monitoring
We've had some issues where we had Datadog automatically turned on in AWS regions that we weren't using, which incurred a small but steady cost that amounted to tens of thousands of dollars spent over a few weeks. I wish there was a global setting that lets an admin restrict which regions DD is turned on in as a default setup step. Sometimes, the APM service dashboard link isn't sharable. I click something in the service catalog, and on that service's APM default view, I try to share a link to that with a teammate, and they reach a blank or error screen. I wish there was more organization and detail in the suggestions when I use the query editor. I'm never quite sure when the autofill dropdown shows up if I'm seeing some custom tag or some default property, so I have to know exactly what I'm looking for in order to build a chart. It's hard to navigate and explore using the query autofill suggestions without knowing exactly what tag to look for. It's been a bit hard to understand how data gets sampled or how many data points a particular dashboard value is using. We've had questions over the RUM metrics that we see and we had to ask for help with how values are calculated, bin sizes, etc to get confidence in our data.
Rohit Samel - PeerSpot reviewer
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
report
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867,497 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
14%
Manufacturing Company
8%
Healthcare Company
5%
University
15%
Computer Software Company
13%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise42
Large Enterprise82
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise10
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
 

Comparisons

 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Datadog vs. Spiceworks and other solutions. Updated: September 2025.
867,497 professionals have used our research since 2012.