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Datadog vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Organizations experienced diverse returns with Datadog, reporting time savings, reduced blindspots, enhanced visibility, integration benefits, and efficiency improvements.
Sentiment score
7.8
Spiceworks provides high ROI as a free tool, benefiting efficiency, issue resolution, and stability despite setup time investment.
 

Customer Service

Sentiment score
7.3
Datadog customer service is responsive and professional, offering proactive support despite occasional delays in their ticket system.
Sentiment score
7.4
Spiceworks offers excellent, free email-based support, with strong community assistance and some criticisms for lacking direct phone support.
 

Scalability Issues

Sentiment score
7.6
Datadog scales efficiently with diverse technologies, though rising costs and limited API capabilities remain concerns for some users.
Sentiment score
7.4
Spiceworks is scalable for small to large setups, though larger organizations may face challenges; newer versions improve scalability.
 

Stability Issues

Sentiment score
8.0
Datadog offers reliable performance with minimal downtime, resolving integration issues promptly and maintaining consistent uptime even during peak traffic.
Sentiment score
6.6
Spiceworks is stable but may slow down or crash with large setups; proper configuration enhances performance and stability.
 

Room For Improvement

Datadog struggles with performance, usability, and cost issues, requiring improvements in integration, documentation, and user interface.
Spiceworks users desire enhanced monitoring, scalability, reporting, integration, and user-friendly features with faster performance and lower resource consumption.
The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.
There should be a clearer view of the expenses.
 

Setup Cost

Datadog's pricing model is flexible yet can be costly, requiring careful planning to optimize its comprehensive features and avoid surprises.
Spiceworks provides a customizable, free help desk solution with optional costs for premium features, suitable for small to medium businesses.
The setup cost for Datadog is more than $100.
 

Valuable Features

Datadog excels in integration, monitoring, and data visualization, enhancing system reliability and efficiency with seamless AWS synchronization.
Spiceworks offers SMBs a free help desk, inventory management, user-friendly interface, and strong community support for IT needs.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
The technology itself is generally very useful.
Additionally, it is free software.
 

Categories and Ranking

Datadog
Ranking in IT Infrastructure Monitoring
2nd
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
187
Ranking in other categories
Application Performance Monitoring (APM) and Observability (1st), Network Monitoring Software (4th), Log Management (3rd), Container Monitoring (2nd), Cloud Monitoring Software (2nd), AIOps (1st), Cloud Security Posture Management (CSPM) (6th)
Spiceworks
Ranking in IT Infrastructure Monitoring
45th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (17th), IT Asset Management (12th)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of Datadog is 5.6%, down from 6.9% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Kevin Palmer - PeerSpot reviewer
Useful log aggregation and management with helpful metrics aggregation
Datadog provides us value in three major ways: First, Datadog provides best-in-class functionality in many, if not all, of the products to which we subscribe (infrastructure, APM, log management, serverless, synthetics, real user monitoring, DB monitoring). In my experience with other tools that provide similar functionality, Datadog provides the largest feature set with the most flexibility and the best performance. Second, Datadog allows us to access all of those services in one place. Having to learn and manage only one tool for all of those purposes is a major benefit. Third, Datadog provides significant connectivity between those services so that we can view, summarize, organize, translate and correlate our data with maximum effect. Not needing to manually integrate them to draw lines between those pieces of information is a huge time savings for us.
Rohit Samel - PeerSpot reviewer
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
856,873 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Educational Organization
20%
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
7%
Computer Software Company
13%
Financial Services Firm
12%
University
11%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What do you like most about Spiceworks?
The solution is easy to use and easy to manage.
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
 

Comparisons

 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Datadog vs. Spiceworks and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.