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Darktrace vs Espressive Barista comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Darktrace
Ranking in AI-Powered Chatbots
3rd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
82
Ranking in other categories
Email Security (9th), Intrusion Detection and Prevention Software (IDPS) (1st), Network Traffic Analysis (NTA) (1st), Network Detection and Response (NDR) (1st), Extended Detection and Response (XDR) (6th), Cloud Security Posture Management (CSPM) (15th), Cloud-Native Application Protection Platforms (CNAPP) (11th), Attack Surface Management (ASM) (4th), AI-Powered Cybersecurity Platforms (2nd)
Espressive Barista
Ranking in AI-Powered Chatbots
5th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
9
Ranking in other categories
Help Desk Software (18th), IT Service Management (ITSM) (17th)
 

Mindshare comparison

As of July 2025, in the AI-Powered Chatbots category, the mindshare of Darktrace is 0.2%. The mindshare of Espressive Barista is 3.0%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots
 

Featured Reviews

Malebo Lethoba Group - PeerSpot reviewer
Have found the AI analyst and detection functions highly valuable for network operations while managing complexity in initial setup
The functions I find most valuable in Darktrace ( /products/darktrace-reviews ) are the AI analyst as well as the detection.The autonomous response capabilities of Darktrace are not crucial for me because it doesn't work in a network where there are no core switches. In a modern network, the autonomous response doesn't work, especially when sitting in a shared data center.If I'm running a traditional network where I am not in a shared data center with a layer two dedicated for my resources, then it can work for me. However, if I am in a data center where I don't have layer two, it becomes an issue because the autonomous response is reliant on sending spoofed TCP resets to my core switch to block traffic, which is a major issue.
Jim Lobao - PeerSpot reviewer
Has helped enhance our support ability, reduced our resolution time, and reduced our service desk costs
Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human intervention. However, Barista does help us identify and address some of these areas, allowing my team to step in and create intents and responses to questions. When a user asks a question that Barista doesn't immediately understand, we can recognize the pattern, capture it, and link it to a common intent. This is highly beneficial for acquiring such data, but it's a reactive approach and still requires curation. Natural language processing still has some way to go. One of our challenges is that our internal employees haven't yet adopted a natural way of interacting with Barista. Getting people to be concise and to the point, rather than being verbose as if they were interacting with a human, has been an ongoing challenge. While they may feel comfortable being conversational in Slack, expecting a human-like response, Barista is a different entity. Barista isn't interested in their recent vacation; it just wants to know they're locked out of their account. So, some users may assume Barista understands their intent when they say, "I'm back from vacation and locked out of my account." Barista, however, may interpret this as a request for the holiday schedule. Therefore, we're gradually educating our users to adapt their communication style for better success with Barista. Conversely, we desire Barista to adapt its behavior based on the interaction, the language used, and the way people communicate. I wholeheartedly desire an AI that can continuously learn and adapt to our organization's evolving needs. This is the most challenging aspect, as it involves understanding our organization's terminology, procedures, and toolsets. We've made significant progress in this area. However, from an NLP standpoint, we still face challenges with our nearly 3,000 Slack channel users, each with their unique communication styles. People ask questions in various ways, and sometimes there are misunderstandings. They want to interact with us naturally. However, we still struggle with natural language processing. People don't always realize that the bot is a virtual agent designed to be concise and efficient. Sometimes, less is more. It's been a difficult transition for people to grasp that they're conversing with a virtual agent, not a human. They still expect human-like interactions, such as discussing their weekend or holidays or simply pasting screenshots of errors. However, the bot can't interpret screenshots. If they provide the error code and some context about the application, the bot can better understand the issue. So, the key challenge is bridging the gap between human expectations and the bot's capabilities in terms of natural interaction.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have found the most valuable features to be artificial intelligence for cybersecurity, advanced machine learning capabilities, enterprise Immune System, Antigena Network, and Antigena Email. The way the solution detects the threat over the network before it spreads is very good. It notifies you of what the threat is exactly doing and gives you all the details about the execution of that application that had created the threat over your network."
"Technical support is helpful and responsive."
"In terms of features, the data or information they collect and unsupervised machine learning are very valuable. Its unsupervised machine learning has reduced our team's effort. Both Darktrace and Vectra work on unsupervised machine learning that learns the behavior or develops a profile on its own, which allows our security team to do some other tasks rather than spending time on Darktrace or Vectra. Because of unsupervised machine learning, its detection capability is quite good. Along with that, if we utilize the integration feature properly, the automated incident response capability of Darktrace is quite useful."
"The product offers us a very good user interface and we've found the network visibility to be very good so far."
"I highly recommend the overall solution to other users and rate it as nine out of ten."
"Darktrace is very flexible."
"Artificial intelligence and machine learning functionalities are valuable."
"I find the complete portfolio to be excellent."
"The solution is available to support us instantly as required."
"The most valuable feature is its scalability."
"Our developers have used the Barista Control Center to extend the platform by adding content, and they've found it fairly easy to do and manage"
"Its ability to recognize phrases has gotten smarter over time."
"I like Expressive Barista's integration with Microsoft Teams."
"When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked."
"With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed."
"We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need."
 

Cons

"The level of tracking within the network from the transmission level up to the machine level can use improvement."
"Pricing bothers me and this is one of the major factors when choosing a solution."
"The solution's user interface and stability could be improved."
"The main portal needs improvement as it is difficult to use."
"The management dashboards and the meter dashboards should be more user-friendly and simple to use for easy management."
"The management dashboards and the meter dashboards should be more user-friendly and simple to use for easy management."
"The dashboard and reporting for this solution could be improved as it is currently complex. The GUI for this solution could also be improved."
"The initial setup is more complex and time-consuming than some solutions."
"Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost."
"I would like to see improvement to the out-of-the-box verbiage, with the questions going to the right place."
"Although they've done some work on their metrics dashboard, there is some fine-tuning to do for people that just want to go in there at a glance and see their metrics."
"The reports provided by the solution are not customizable."
"The knowledge management could definitely be improved."
"What would make things easier is more detail, out of the box, about what is helping out of the box. We're struggling a little bit to get that data. We want more information about what Barista has brought in that the employees are using, out of the box. We want more visibility into the things that we ourselves haven't done the interaction for."
"Espressive Barista's natural language processing and conventional AI still have room for improvement."
"My only comment would be if they wanted to use this as an IT service management tool, maybe they could think about Barista making tickets and having change management and problem management capabilities."
 

Pricing and Cost Advice

"In the ballpark, we're talking about $30K, $50K, and up. It can even be as much as $50K or $100K."
"The pricing is a little high compared to the competition."
"I am using a demo of Darktrace for deployment and testing which is free."
"The pricing is very flexible for Darktrace. Sometimes, a customer does not have the appropriate budget, but Darktrace can handle that. They offer monthly payments, so the customer can acquire the solution very easily."
"The cost of the solution is expensive for smaller businesses. They will not be able to afford it or might not need this type of security solution."
"If you consider the features and the cost of market leaders, we are satisfied with the pricing."
"Prior to negotiating, Darktrace offered their appliance and service for $80,000 per year."
"All of the other modules, such as the licensing modules, are on par. It's one for one."
"User-based licensing has been working well for us, and we believe we are deriving significant value from it."
"It is expensive. It's not a cheap thing."
"The pricing isn't overly burdensome. It's going to be interesting to see how new models come in with new capabilities but, as it is, as a base system, it's pretty good."
"The price for the licensing is fair."
"The solution is affordable."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
8%
Government
8%
Computer Software Company
50%
Manufacturing Company
6%
Healthcare Company
6%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What do you like most about Darktrace?
A very useful feature in Darktrace for real-time threat analysis is the packet inspection that analyzes the packet traffic in real time.
What do you like most about Espressive?
The most valuable feature is its scalability.
What is your experience regarding pricing and costs for Espressive?
Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant ...
What needs improvement with Espressive?
Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human ...
 

Overview

 

Sample Customers

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.
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Find out what your peers are saying about Darktrace vs. Espressive Barista and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.