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CyberArk Identity vs ManageEngine ADSelfService Plus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Identity
Ranking in Enterprise Password Managers
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
Authentication Systems (10th), Identity Management (IM) (8th), Authorization Software (3rd), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (6th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (6th)
ManageEngine ADSelfService ...
Ranking in Enterprise Password Managers
15th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Identity is 1.2%, up from 0.8% compared to the previous year. The mindshare of ManageEngine ADSelfService Plus is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers Market Share Distribution
ProductMarket Share (%)
CyberArk Identity1.2%
ManageEngine ADSelfService Plus0.5%
Other98.3%
Enterprise Password Managers
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Hussein Taha - PeerSpot reviewer
Provides wide options for multifactor authentication with very simple implementation
We struggled with the end users because most don't have the required IT background. They needed password resets for emails and accounts in the active directory. This created an issue for the help desk, and the system and ManageEngine ADSelfService Plus gave us a QR solution for the end users. Once an account is set up, you scan the QR code through Google authentication, Microsoft authentication or any program that can authenticate with the QR. You'll automatically generate a code that gives the port to reset or unlock your account very easily.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CyberArk Identity is at the top."
"The best feature of CyberArk Identity is the single sign-on feature that offers quick and one-click access."
"The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS."
"CyberArk Identity provides identity governance and gives me control over who and how access to environments occurs, offering significant confidentiality in what is accessed."
"The UI is very simplified, and the documentation of CyberArk Identity is very crisp and clear."
"Overall, I would rate CyberArk Identity a nine out of ten."
"The support of CyberArk Identity is really good."
"As soon as it is implemented, it fundamentally changes how users access systems, providing immediate security benefits."
"Monitoring is one of the most valuable features for us."
"Due to ransomware and novel threats, we can no longer allow people to gain domain admin access to our servers with only a username and password. With MFA, they must supply a one-time password sent to them via some authenticator, like Microsoft or Google Authenticator. It could be a text message."
"It's very simple to manage and implement. Its functions are straightforward. You get all the basic features, such as you get the option to unlock the user account if it is locked. You can enforce password policies, and you also have the option to allow them to reset their passwords if they forget it. These were the basic requirements of my company that we could achieve through this product."
"The solution enables agents to reset their passwords."
"The solution provides wide options for multifactor authentication."
"Having multifactor authentication in Windows machines."
"One of the most valuable features is the self-service capability. I"
"The most valuable feature is the ability for remote users to change their login credentials using their mobile devices."
 

Cons

"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team."
"I'm not sure what needs improvement. It is a good platform."
"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."
"The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer."
"The configuration and setup procedures are a bit complex."
"They can include the Mobile Device Management (MDM) feature."
"More integrations would be better."
"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."
"There is a lack of specific information provided by the analytics portion of the software."
"The registration process could be improved. It should be easier for users to register for the service."
"The worst part is that the solution can only be installed or updated on a device if it is physically connected to the local network."
"Could be simplified, not user-friendly."
"They could improve their security of the products to prevent vulnerabilities."
"The price must be reduced."
"We need more reports for visualization."
 

Pricing and Cost Advice

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."
"CyberArk Identity is an expensive solution."
"There is an initial license and then there is a subscription needed."
"The solution is cheap and I rate its pricing an eight out of ten."
"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."
"The pricing of CyberArk Identity is competitive."
"The pricing is acceptable. It is worth considering what we are protecting with the amount charged."
"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."
"You purchase the license for one time, and you can use it for a lifetime. The only thing is that in order to get support, you need to upgrade your product to the latest solution. You need to keep a support contract with them for which you have to pay some amount. It's a very small amount for renewing their support contract. Overall, it's very cost-effective."
"Using this solution costs us about $1,200 USD per year."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
The reporting functionality is somewhat complicated. While I would rate CyberArk Identity and Okta on the same level, Okta's reporting is crisper and clearer. For CyberArk Identity, you need knowle...
What needs improvement with ManageEngine ADSelfService Plus?
The price must be reduced. The cost must depend on the number of nodes.
What is your primary use case for ManageEngine ADSelfService Plus?
We use the solution to reset passwords automatically. It is useful for companies that have many employees.
What advice do you have for others considering ManageEngine ADSelfService Plus?
We can get a certification on the solution. We never had to contact support. It is a simple application. We also use a tool to decrease the number of incidents. I will recommend the tool to others....
 

Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
TEL U.S. Holdings Inc, Henson Group, CAMH, HPE, HubSpot, Hitachi, IBM, Accenture, Capgemini, Apogee, Symantec
Find out what your peers are saying about CyberArk Identity vs. ManageEngine ADSelfService Plus and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.