Technical Security Engineer & Data Governance at a computer software company with 51-200 employees
Real User
Top 10
May 8, 2023
It's mostly about keeping track of what's going on, such as passwords that are expiring and multiple login failures, and matching those failures with our third-party applications that do external monitoring from a security perspective.
It integrates with ServiceDesk Plus. That's one of the benefits of using this product - most of their suites integrate, making it a one-stop-shop solution. I used it in my previous role, and it was particularly helpful in managing a large number of users, around ten thousand. It helped to reduce our ticket count.
Senior System & Security Engineer at a insurance company with 51-200 employees
Vendor
Mar 9, 2023
* Enable users to change/reset their forgotten AD password by themselves. * Enable users to unlock their AD account by themselves. * Enforce more restricted password policies for AD users. * Multi-factor authentication.
Senior Systems Engineer at Accurate Corrosion Control, Inc.
Real User
Top 5
Oct 7, 2022
ADSelfService allows us to add multifactor authentication on our domain admin account. We only use one piece of a fairly extensive feature set. It does a lot of other things, but we're not going to be utilizing them. It is used exclusively for anyone with domain admin rights, which is a handful of service accounts and three administrators. They have to provide an extra one-time password.
Learn what your peers think about ManageEngine ADSelfService Plus. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
The biggest use case is that we needed something to support our password-change policy on mobile devices. It is easy and straightforward for our in-house employees to change their login credentials but it is different for our mobile users. This is in part because some of our mobile users never come back into the office. The specific challenge that we needed to solve was first providing the ability for mobile users to change passwords on their laptops, but in addition, have those credentials cached so that they could then use them remotely.
ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform self service password reset , self service account unlock and employee self update of personal details(e.g telephone numbers,etc) in Microsoft Windows Active Directory. Administrators find it easy to automate password resets, account unlocks while managing optimizing the expenses associated with helpdesk calls.
We use the solution to reset passwords automatically. It is useful for companies that have many employees.
It's mostly about keeping track of what's going on, such as passwords that are expiring and multiple login failures, and matching those failures with our third-party applications that do external monitoring from a security perspective.
It integrates with ServiceDesk Plus. That's one of the benefits of using this product - most of their suites integrate, making it a one-stop-shop solution. I used it in my previous role, and it was particularly helpful in managing a large number of users, around ten thousand. It helped to reduce our ticket count.
* Enable users to change/reset their forgotten AD password by themselves. * Enable users to unlock their AD account by themselves. * Enforce more restricted password policies for AD users. * Multi-factor authentication.
We use this solution for MFA authentication for our computer users. We are customers of ManageEngine. I'm the head of IT.
ADSelfService allows us to add multifactor authentication on our domain admin account. We only use one piece of a fairly extensive feature set. It does a lot of other things, but we're not going to be utilizing them. It is used exclusively for anyone with domain admin rights, which is a handful of service accounts and three administrators. They have to provide an extra one-time password.
The biggest use case is that we needed something to support our password-change policy on mobile devices. It is easy and straightforward for our in-house employees to change their login credentials but it is different for our mobile users. This is in part because some of our mobile users never come back into the office. The specific challenge that we needed to solve was first providing the ability for mobile users to change passwords on their laptops, but in addition, have those credentials cached so that they could then use them remotely.
Incident management and asset management.