Cortex vs NinjaOne comparison

Read 18 NinjaOne reviews

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94% willing to recommend

Cortex

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Executive SummaryUpdated on Nov 3, 2024

NinjaOne and Cortex compete in the IT management industry. NinjaOne is favored for user satisfaction and cost-effectiveness, while Cortex is valued for its comprehensive features.

Features: NinjaOne provides automation, remote monitoring, and patch management. Cortex offers advanced analytics, network monitoring, and customizable integrations. The primary difference comes from NinjaOne’s simplicity versus Cortex’s depth in capabilities.

Ease of Deployment and Customer Service: NinjaOne is known for rapid deployment and quick support. Cortex involves a more intricate setup but provides detailed guidance and resources. NinjaOne is faster in deployment and service response; however, Cortex supplies extensive support during installation.

Pricing and ROI: NinjaOne has competitive pricing and straightforward setup costs, resulting in a strong ROI. Cortex, with a higher price, is valuable for its feature set and long-term benefits. NinjaOne is better for cost-conscious users, while Cortex suits those investing in extensive capabilities.

To learn more, read our detailed Cortex vs. NinjaOne Report (Updated: April 2025).

Cortex vs. NinjaOne

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cortex

Ranking in IT Service Management (ITSM)

21st

Average Rating

8.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in IT Service Management (ITSM)

6th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (11th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (8th)

Featured Reviews

NikhilSharma1

Senior Technical Lead at Happiest Minds Technologies

Provides comprehensive network visibility and helps us identify threats efficiently

The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's stability is generally good."

"The solution's most valuable feature is writing playbooks."

"It was easy to integrate Cortex with existing infrastructure and other tech tools."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"Good at managing updates and for remote support."

"The most valuable feature we have found currently is probably patch management."

"The tool's most valuable feature is third-party application updates."

"It just works as advertised and serves the purpose for which we got it."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

More NinjaOne pros

Cons

"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."

"It would be more beneficial to integrate threat intelligence in Cortex."

"It's quite lagging and not very fast."

"I want NinjaOne to improve the reports."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"I would like to see more scripts for PowerShell commands."

"The network monitoring needs to be improved."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"NinjaOne's pricing and user interface needs improvement."

"Lacks sufficient integrations with other PSAs."

More NinjaOne cons

Pricing and Cost Advice

"It's cheaper compared to its competitors."

"Cortex XDR is a costly solution."

"Cortex is an expensive solution."

"We currently pay $1.20 per device on a monthly basis."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"We got a pretty good deal. It was fairly affordable."

"Its pricing is great."

"The pricing is reasonable and cheaper than ConnectWise."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"The product's pricing depends on the number of PCs or devices."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

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Computer Software Company

16%

Government

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Cortex?

Cortex is an expensive solution.

What needs improvement with Cortex?

It would be more beneficial to integrate threat intelligence in Cortex.

What is your primary use case for Cortex?

With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

IT Service Management (ITSM)

Download Cortex product report

Download NinjaOne product report

Overview

Cortex is a robust data analysis and automation platform designed for streamlining complex workflows and enhancing decision-making for professionals across industries. Its functionalities aim to provide efficiency and accuracy, catering to the demands of a tech-savvy audience.

Cortex offers a comprehensive suite of tools tailored for data-driven environments, focusing on seamless integration and workflow automation. It assists users in processing large datasets with precision, ensuring valuable insights are delivered effectively. The platform's adaptability allows for customization to specific industry requirements, making it a versatile choice for businesses seeking to optimize performance. While Cortex is equipped with powerful features, users may find room for improvement in areas like scalability and user experience enhancement, ensuring it evolves to meet future technological advancements.

What are Cortex's most valuable features?

Data Processing: Efficient handling of large volumes of data ensures precision in analysis.
Workflow Automation: Streamlines repetitive tasks for improved productivity.
Integration Capabilities: Seamless connection with existing systems for unified operations.
Customization Options: Flexible settings tailored to industry-specific needs.
Real-time Insights: Delivers immediate data-driven insights for informed decision-making.

What benefits should users look for?

Time Efficiency: Significant reduction in time spent on manual data handling.
Cost Reduction: Automation leads to decreased operational costs over time.
Improved Accuracy: Enhanced precision in data analysis and reporting.
Scalability: Ability to grow and adapt as requirements change.
Informed Decisions: Access to real-time data improves strategic decision-making.

Cortex finds application in industries such as finance, healthcare, and manufacturing, where data accuracy and efficiency are crucial. In finance, it aids in risk assessment and fraud detection. Healthcare benefits from its data handling to streamline patient management and improve treatment protocols. In manufacturing, Cortex optimizes supply chain processes and resource allocations. Its adaptability to specific industry requirements emphasizes its utility as a versatile tool in data-driven settings.

Cortex

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

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Status Pros, Mitchell and Company

Cortex vs. NinjaOne