Coralogix vs Splunk ITSI (IT Service Intelligence) comparison

Coralogix and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Coralogix is ranked #21 with an average rating of 8.2, while Splunk is ranked #10 with an average rating of 8.3. Coralogix holds a 1.1% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 92% of Coralogix users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Coralogix

Read 11 Coralogix reviews

2,838 Views
1,589 Comparison Views

92% willing to recommend

Splunk ITSI (IT Service Int...

Read 51 Splunk ITSI (IT Service Intelligence) reviews

2,778 Views
1,583 Comparison Views

97% willing to recommend

Coralogix

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Coralogix and Splunk ITSI (IT Service Intelligence) are leading tools in the IT service intelligence space. Coralogix stands out for its competitive pricing and ease of use, whereas Splunk ITSI excels in its comprehensive feature set and scalability.

Features: Coralogix offers real-time log analytics, machine learning capabilities, and an alerting system. Splunk ITSI provides deep analytics, custom dashboards, and integration options. Splunk ITSI has a more robust and customizable feature set.

Room for Improvement: Coralogix users seek enhanced visualization tools and broader integration options. Additionally, future updates improving data retention policies would be beneficial. Users desire a less complex and more efficient data management system. Splunk ITSI users would like improved simplicity in the platform, enhanced user-friendliness, and optimized indexing speed.

Ease of Deployment and Customer Service: Coralogix benefits from a straightforward deployment process and responsive customer support. Splunk ITSI is more complex to deploy but offers extensive documentation and a supportive community.

Pricing and ROI: Coralogix provides a cost-effective solution with a good return on investment, appealing to smaller organizations. Splunk ITSI, although higher in cost, offers value through advanced features and extensive scalability, suitable for larger enterprises with complex needs.

To learn more, read our detailed Coralogix vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2025).

Buyer's Guide

Coralogix vs. Splunk ITSI (IT Service Intelligence)

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Coralogix

Ranking in Application Performance Monitoring (APM) and Observability

21st

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Log Management (21st), Security Information and Event Management (SIEM) (23rd), API Management (15th), Streaming Analytics (14th), Anomaly Detection Tools (1st)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Coralogix is 1.1%, up from 0.7% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	0.7%
Coralogix	1.1%
Other	98.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Jorge Florez

Head SRE Latam at PayU

SaaS platform used by developers to store and conveniently search for logs

If a company has the budget and the log service is critical for them, I would say use Coralogix. It is a very good service for that. I would rate Coralogix an eight out of ten. It is an excellent service for storing logs for a long time. The capacity is unlimited for unindexed logs. The cost model is also very efficient because you pay for the ingested data per month. This can be compared to a solution like New Relic where you have to pay it upfront and cannot limit the data ingestion. Coralogix provides an easy way to search for logs and to visualize them. This a great feature because developers are constantly looking for or browsing logs.

Read full review

Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Coralogix scales well, and I will rate it nine out of ten."

"The solution is easy to use and to start with."

"The overall stability and reliability of Coralogix are excellent, and I rarely encounter issues."

"The solution offers very good convenience filtering."

"The best feature of this solution allows us to correlate logs, metrics and traces."

"The initial setup is straightforward."

"The most valuable feature of Coralogix is that it is a very good vendor for metrics."

"A non-tech person can easily get used to it."

More Coralogix pros

"The most valuable features of Splunk ITSI are event analytics and service insight."

"The observability is great and valuable."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Maybe they could make it more user-friendly."

"Coralogix should have some AI capabilities to auto-detect anomalies and provide suggestions."

"The customizable dashboards haven't really helped with my company's efficiency at all, and I think there's room for improvement."

"The user interface could be more intuitive and explanatory."

"The user interface is not intuitive, especially when first onboarding, and improvements could be made here."

"The features we were missing in the past were related to the way we see our metrics and aggregate our data."

"The documentation of the tool could be improved"

"From my experience, Coralogix has horrible Terraform providers."

More Coralogix cons

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"We also faced challenges relating to UI development."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."

"The problem becomes the price, as Splunk is an expensive product."

"Currently, Glass tables in ITSI only display metrics related to KPIs."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"Currently, we are at a very minimal cost, which is around $400 per month since we have reduced our usage. Initially, we were at $900 per month."

"The platform has a reasonable cost. I rate the pricing a three out of ten."

"The cost of the solution is per volume of data ingested."

"We are paying roughly $5,000 a month."

"Splunk pricing is high."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"The pricing of Splunk is a bit high."

"Pricing has some room for improvement."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Splunk ITSI is expensive."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

18%

Manufacturing Company

10%

Computer Software Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

Questions from the Community

What do you like most about Coralogix?

Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams.

See all answers

What is your experience regarding pricing and costs for Coralogix?

The pricing is expensive. We need to reduce logs to manage costs. Despite the expense, I believe it is worth the money to have Coralogix as a tool.

See all answers

What needs improvement with Coralogix?

Change might not be the correct word, but with every service, there is always room to improve. They are improving their services daily and deploy new features. When we had missing features that we ...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

See all answers

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Product Reports

Buyer's Guide

Coralogix

October 2025

Download Coralogix product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

September 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Coralogix is a stateful streaming data platform that provides real-time insights and long-term trend analysis with no reliance on storage or indexing, solving the monitoring challenges of data growth in large-scale systems.

Ingest log, metric, and security data from any source for a single, centralized platform to monitor and alert on your applications. As data is ingested, Coralogix instantly narrows millions of events down to common patterns for deeper insights and faster troubleshooting. Proactive data storage optimization enables up to 70% savings on monitoring costs with better performance.

Coralogix

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Payoneer, AGS, Monday.com, Capgemini

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Coralogix vs. Splunk ITSI (IT Service Intelligence)

September 2025

Free Report: Coralogix vs. Splunk ITSI (IT Service Intelligence)

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