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Coralogix vs Splunk ITSI (IT Service Intelligence) comparison

Coralogix and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Coralogix is ranked #21 with an average rating of 8.2, while Splunk is ranked #11 with an average rating of 8.2. Coralogix holds a 1.0% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 92% of Coralogix users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
Coralogix
Read 11 Coralogix reviews
  • 2,564 Views
  • 1,538 Comparison Views
92% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 2,969 Views
  • 1,663 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Coralogix and Splunk ITSI (IT Service Intelligence) are leading tools in the IT service intelligence space. Coralogix stands out for its competitive pricing and ease of use, whereas Splunk ITSI excels in its comprehensive feature set and scalability.

Features: Coralogix offers real-time log analytics, machine learning capabilities, and an alerting system. Splunk ITSI provides deep analytics, custom dashboards, and integration options. Splunk ITSI has a more robust and customizable feature set.

Room for Improvement: Coralogix users seek enhanced visualization tools and broader integration options. Additionally, future updates improving data retention policies would be beneficial. Users desire a less complex and more efficient data management system. Splunk ITSI users would like improved simplicity in the platform, enhanced user-friendliness, and optimized indexing speed.

Ease of Deployment and Customer Service: Coralogix benefits from a straightforward deployment process and responsive customer support. Splunk ITSI is more complex to deploy but offers extensive documentation and a supportive community.

Pricing and ROI: Coralogix provides a cost-effective solution with a good return on investment, appealing to smaller organizations. Splunk ITSI, although higher in cost, offers value through advanced features and extensive scalability, suitable for larger enterprises with complex needs.

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To learn more, read our detailed Coralogix vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).
Buyer's Guide
Coralogix vs. Splunk ITSI (IT Service Intelligence)
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Coralogix
Ranking in Application Performance Monitoring (APM) and Observability
21st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
11
Ranking in other categories
Log Management (20th), Security Information and Event Management (SIEM) (22nd), API Management (16th), Streaming Analytics (12th), Anomaly Detection Tools (1st)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Coralogix is 1.0%, up from 0.6% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

reviewer1915599 - PeerSpot reviewer
Good capabilities, has a helpful interface and is straightforward to set up
We have asked for a couple of features from the company already. What typically happens is a lot of people - and developers are one of the biggest consumers of this product - go to this product to optimize their investigation process and specific configurations. That increases our data flow at times, so the cost changes. And a lot of changes happen due to that. We have asked the company to auto-revert the changes after a while so that the system works typically. We want it to work at what it is expected to work at and not really based on the updated configuration which one developer has decided to change.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to use and to start with."
"A non-tech person can easily get used to it."
"The most valuable feature of Coralogix is that it is a very good vendor for metrics."
"Coralogix scales well, and I will rate it nine out of ten."
"The initial setup is straightforward."
"For now, we have not experienced any stability issues."
"The log monitoring is good, and the dashboards that we create are beneficial."
"The best feature of this solution allows us to correlate logs, metrics and traces."
More Coralogix pros
"I find the episode review, glass tables, and correlation search features very useful."
"The most valuable features are the service analyzer and Glass Tables."
"The service analyzer view and automatic creation of incidents are valuable."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
"ITSI includes a feature called a glass table."
"We liked the built-in calculation of health scores."
"The observability is great and valuable."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"Coralogix should have some AI capabilities to auto-detect anomalies and provide suggestions. The increasing volume of data and the resulting bandwidth charges are concerns."
"Coralogix should have some AI capabilities to auto-detect anomalies and provide suggestions."
"The features we were missing in the past were related to the way we see our metrics and aggregate our data."
"It would be helpful if Coralogix could integrate the main modules that any organization requires into a single subscription."
"The documentation of the tool could be improved"
"The customizable dashboards haven't really helped with my company's efficiency at all, and I think there's room for improvement."
"Maybe they could make it more user-friendly."
"The user interface could be more intuitive and explanatory."
More Coralogix cons
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The user interface visualization could be improved."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"The license cost is expensive."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"The cost of the solution is per volume of data ingested."
"We are paying roughly $5,000 a month."
"The platform has a reasonable cost. I rate the pricing a three out of ten."
"Currently, we are at a very minimal cost, which is around $400 per month since we have reduced our usage. Initially, we were at $900 per month."
"Splunk pricing is high."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Splunk ITSI is expensive compared to other tools."
"Splunk ITSI is expensive."
"The licensing is based on data usage."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Splunk ITSI is a premium application and comes with a premium price tag."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
20%
Computer Software Company
11%
Government
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Coralogix?
Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams.
See all answers
What is your experience regarding pricing and costs for Coralogix?
The pricing is expensive. We need to reduce logs to manage costs. Despite the expense, I believe it is worth the money to have Coralogix as a tool.
See all answers
What needs improvement with Coralogix?
Change might not be the correct word, but with every service, there is always room to improve. They are improving their services daily and deploy new features. When we had missing features that we ...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

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Product Reports

Buyer's Guide
Coralogix
July 2025
Coralogix reportDownload Coralogix product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
June 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Overview

Coralogix is a stateful streaming data platform that provides real-time insights and long-term trend analysis with no reliance on storage or indexing, solving the monitoring challenges of data growth in large-scale systems.

Ingest log, metric, and security data from any source for a single, centralized platform to monitor and alert on your applications. As data is ingested, Coralogix instantly narrows millions of events down to common patterns for deeper insights and faster troubleshooting. Proactive data storage optimization enables up to 70% savings on monitoring costs with better performance.

Coralogix

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Payoneer, AGS, Monday.com, Capgemini
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Coralogix vs. Splunk ITSI (IT Service Intelligence)
July 2025
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