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Coralogix vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Coralogix
Ranking in Application Performance Monitoring (APM) and Observability
21st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
14
Ranking in other categories
Log Management (20th), Security Information and Event Management (SIEM) (20th), API Management (14th), Streaming Analytics (15th), Anomaly Detection Tools (2nd), AI Observability (14th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Coralogix is 1.2%, up from 0.9% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
Coralogix1.2%
Other98.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Naveenkumar Lakshman - PeerSpot reviewer
Presales Engineer at Crayon AS
Centralized monitoring has improved real-time issue tracking and reduced root cause analysis time
One of the best features that Coralogix offers is that it is integration friendly. I can seamlessly work with different cloud providers including AWS, Azure, and GCP. I can monitor Kubernetes or Docker platforms as well, and I can integrate with the DevOps chain including Jenkins and all infrastructure code, Terraform, or Ansible. Coralogix has positively impacted my organization by providing a centralized console to monitor the dashboard, giving me rich flexibility to see different sorts of data that is spread across the logs, metrics, or traces, which are the typical pillars of the observability tool. I have the interface where I can use the drag-and-drop feature, and I can create different types of charts. Mainly, I have the line charts and time series ones that I generally use in many use cases, gauges, tables, pie charts, or markdown widgets. These are the ones generically available, and I can switch between the visualization types. I am getting the underlying query in that and can import and export dashboards built upon the JSON format. I can have my own APIs integrated with my dashboards as well, such as with Terraform, which is useful for scaling across my environments. Regarding root cause analysis, mainly what I can do is correlate across all of the layers because the main logs that I work on are storage-related, including CIFS, NFS, SAN traffic, and the metrics including storage, throughput, or VM resource usage. Being able to view logs, metrics, or traces available, I get all of these in one place, and I can do root cause analysis much quicker.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Coralogix has positively impacted my organization by providing a centralized console to monitor the dashboard, giving me rich flexibility to see different sorts of data that is spread across the logs, metrics, or traces, which are the typical pillars of the observability tool."
"It's been absolutely brilliant, I would say."
"Coralogix saves us the need to actively tune and dig deep into our logs, which is something we have to do with other log management solutions, and is a genuine time saver due to its smart capabilities."
"The initial setup is straightforward."
"The solution is easy to use and to start with."
"A non-tech person can easily get used to it."
"After implementing Coralogix, I noticed specific outcomes and improvements; whenever we try to fetch the data or check the monitoring logs, the spikes, the bars, and the graphs open very quickly, the latency is really very low, and it opens everything very fast, which makes a good impact on our organization."
"Functionality-wise, this product is more mature compared to them, plus there are additional capabilities, for example, I can keep my cost in check, and certain functionality in these terms of cost control is better."
"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."
"It's scalable and expands well."
"Splunk is not only a great product but also, as a company it really supports its users with the customer support program and all of the documentation they have available, all of the conventions that are arranged, meet the experts, case studies, use cases, and the YouTube channel."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
"ITSI includes a feature called a glass table."
"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
 

Cons

"It would be helpful if Coralogix could integrate the main modules that any organization requires into a single subscription."
"The user interface could be more intuitive and explanatory."
"From my experience, Coralogix has horrible Terraform providers."
"Maybe they could make it more user-friendly."
"The features we were missing in the past were related to the way we see our metrics and aggregate our data."
"As a relatively new product, there are some rough edges yet and your mileage may vary."
"Maybe they could make it more user-friendly."
"From my experience, Coralogix has horrible Terraform providers."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"We also faced challenges relating to UI development — being able to get the UI the way we wanted it to look performance-wise. Some of the customization levels of the UI just weren't there."
"Splunk ITSI should include ease of integration and more templating."
"When we check the service analyzer, and we have custom inputs, there are issues."
"Scalability is a bit challenging, mainly if high loads are encountered. I faced several issues with high thread usage, so I would rate it around seven to eight, particularly considering that scalability is crucial yet can be premium in cost."
"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
 

Pricing and Cost Advice

"We are paying roughly $5,000 a month."
"The cost of the solution is per volume of data ingested."
"Currently, we are at a very minimal cost, which is around $400 per month since we have reduced our usage. Initially, we were at $900 per month."
"The platform has a reasonable cost. I rate the pricing a three out of ten."
"It would have been good if the product cost was much lower."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Pricing has some room for improvement."
"Splunk ITSI is a premium application and comes with a premium price tag."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Pricing was pretty good, and it is possible to just add on the features we want."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is expensive compared to other tools."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
8%
Comms Service Provider
7%
Financial Services Firm
16%
Manufacturing Company
10%
Computer Software Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise10
Large Enterprise43
 

Questions from the Community

What do you like most about Coralogix?
Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams.
What is your experience regarding pricing and costs for Coralogix?
I am not aware of the pricing, setup cost, and licensing for Coralogix, as this comes under the business analyst, marketing team, and pre-sales team. I am from the technical line.
What needs improvement with Coralogix?
I think Coralogix can be improved by setting up some AI type of tool inside it which can help new users. Whenever they face any kind of issue or troubleshooting problem, I know that they already sh...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing r...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
As per my analysis of Splunk ITSI (IT Service Intelligence), I do not see much room for improvement. My experience as a mid-level user suggests that deep knowledge is helpful to maximize the tool's...
 

Overview

 

Sample Customers

Payoneer, AGS, Monday.com, Capgemini
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Coralogix vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.