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ConnectWise ScreenConnect vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
ConnectWise ScreenConnect cuts travel costs by 90%, streamlines support, boosts efficiency, and quickly offsets its cost.
Sentiment score
7.8
Zoom Workplace Business increases efficiency and ROI, offering value by reducing travel costs and integrating seamlessly into processes.
Zoom definitely saves time and makes my work more efficient.
 

Customer Service

Sentiment score
7.4
ConnectWise ScreenConnect support is praised for responsiveness and options, but some user experiences with delayed help affect its perception.
Sentiment score
6.0
Zoom Workplace Business's ease reduces support use; users prefer internal resources, though some find support unresponsive and documentation lacking.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
 

Scalability Issues

Sentiment score
7.9
ConnectWise ScreenConnect is praised for its scalability, offering flexible license management and consistent performance even with large user bases.
Sentiment score
7.4
Zoom Workplace Business is highly scalable, supporting many participants smoothly, with flexible licensing and minimal performance issues.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
 

Stability Issues

Sentiment score
7.9
ConnectWise ScreenConnect is stable and reliable, with low CPU usage and infrequent disruptions, comparable to leading remote tools.
Sentiment score
7.9
Zoom Workplace Business is stable, reliable, with minor sound concerns; connectivity issues often relate to user-end problems.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
 

Room For Improvement

ConnectWise ScreenConnect needs better customization, documentation clarity, file transfer, dual monitor support, reporting, installation, and feature enhancements.
Zoom Workplace Business users seek better security, integration, features, interfaces, support, and pricing for an improved experience.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
 

Setup Cost

Enterprise users appreciate ConnectWise ScreenConnect's value, flexible pricing, and robust features, despite slightly high initial costs.
Zoom Workplace Business is praised for its flexible pricing, but more affordable options for smaller businesses are desired.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
 

Valuable Features

ConnectWise ScreenConnect provides secure remote access with powerful management, customizable branding, and seamless integration, enhancing global client interactions.
Zoom Workplace Business is praised for user-friendly features, integration, stability, and support for large meetings and devices.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
 

Categories and Ranking

ConnectWise ScreenConnect
Ranking in Virtual Meetings
11th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Remote Access (17th)
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.7% compared to the previous year. The mindshare of Zoom Workplace Business is 11.4%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
865,484 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
14%
Performing Arts
8%
University
7%
University
14%
Performing Arts
12%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Also Known As

ConnectWise Control, ScreenConnect
No data available
 

Overview

 

Sample Customers

Jon Rosen Systems
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about ConnectWise ScreenConnect vs. Zoom Workplace Business and other solutions. Updated: July 2025.
865,484 professionals have used our research since 2012.