ConnectWise ScreenConnect vs Skype for Business comparison

ConnectWise and Microsoft are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Microsoft is ranked #3 with an average rating of 7.7. ConnectWise holds a 1.5% mindshare in VM, compared to Microsoft’s 13.2% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

Skype for Business

Read 62 Skype for Business reviews

2,218 Views
904 Comparison Views

79% willing to recommend

ConnectWise ScreenConnect

Skype for Business

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Skype for Business are compared as tools in the remote access and communication category. ConnectWise ScreenConnect holds the upper hand in pricing and customer support, being more affordable and responsive. Yet, Skype for Business excels in features and integration, offering valuable capabilities despite its higher cost.

Features: ConnectWise ScreenConnect offers user-friendly remote access, robust performance, and an extensive toolset for managing remote connections. It is valued for persistent access and ease of deployment. Skype for Business, however, provides strong integration with Microsoft products, supporting conferencing and VoIP features that meet broader communication needs.

Room for Improvement: ConnectWise ScreenConnect could benefit from improvements in username customization, remote session efficiency, and Chrome compatibility. Skype for Business needs enhancements in bandwidth efficiency, interoperability, and a smoother mobile user experience, with additional collaboration features like whiteboards and improved video conferencing quality.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect is praised for its ease of deployment with hybrid cloud and on-premises options, receiving positive feedback on customer support. Skype for Business offers deployment versatility but has mixed customer service feedback, requiring simpler configuration.

Pricing and ROI: ConnectWise ScreenConnect is cost-effective, showing quick ROI by reducing travel costs and boosting productivity. Skype for Business, part of the Office 365 suite, presents value through bundled offerings, though cost perceptions vary. Both promise ROI potential, with ConnectWise recognized for quicker payback.

To learn more, read our detailed ConnectWise ScreenConnect vs. Skype for Business Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Skype for Business

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Skype for Business

Ranking in Virtual Meetings

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of Skype for Business is 13.2%, up from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is super easy to use and relatively inexpensive."

"It's very low maintenance."

"I've noted an ROI while using the solution."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"Better than TeamViewer and useful for fixing problems remotely."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

More ConnectWise ScreenConnect pros

"The solution is scalable and is capable of working on every appliance on every operating system."

"The quality of the meetings is very good."

"I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy."

"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."

"It saves trouble, and it saves us time."

"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."

"File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy."

"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."

More Skype for Business pros

Cons

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"The recent redesign has made it slower and basically worthless."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"They could provide a toolbox for the plan I'm on."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

More ConnectWise ScreenConnect cons

"Make it user friendly."

"The video quality could be improved, possibly due to internet connection issues."

"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."

"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."

"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."

"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."

"Microsoft Teams, as I see it now, is more useful than Skype for Business."

"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."

More Skype for Business cons

Pricing and Cost Advice

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"It is priced fairly."

"Pricing is fair for Control and the licensing is simple."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay an annual licensing fee."

"Good price and works well."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

More ConnectWise ScreenConnect pricing and cost advice

"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."

"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

"We purchased an open license."

"A license is required to use the solution."

"Our company pays for a license for us to use the solution."

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

91%

Financial Services Firm

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

See all answers

Comparisons

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Compared 29% of the time

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Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 13% of the time

More ConnectWise ScreenConnect Competitors

Webex vs Skype for Business

Compared 27% of the time

Cisco Unified Communications vs Skype for Business

Compared 26% of the time

TeamViewer vs Skype for Business

Compared 15% of the time

Zoom vs Skype for Business

Compared 14% of the time

GoToMeeting vs Skype for Business

Compared 7% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Skype for Business

April 2025

Download Skype for Business product report

Also Known As

ConnectWise Control, ScreenConnect

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Jon Rosen Systems

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

ConnectWise ScreenConnect vs. Skype for Business

April 2025

Free Report: ConnectWise ScreenConnect vs. Skype for Business

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