ConnectWise ScreenConnect vs Skype for Business comparison

ConnectWise and Microsoft are both solutions in the Virtual Meetings category. ConnectWise is ranked #11 with an average rating of 9.5, while Microsoft is ranked #4 with an average rating of 8.1. ConnectWise holds a 1.7% mindshare in VM, compared to Microsoft’s 11.7% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,172 Views
188 Comparison Views

93% willing to recommend

Skype for Business

Read 62 Skype for Business reviews

1,415 Views
990 Comparison Views

79% willing to recommend

ConnectWise ScreenConnect

Skype for Business

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Skype for Business are compared as tools in the remote access and communication category. ConnectWise ScreenConnect holds the upper hand in pricing and customer support, being more affordable and responsive. Yet, Skype for Business excels in features and integration, offering valuable capabilities despite its higher cost.

Features: ConnectWise ScreenConnect offers user-friendly remote access, robust performance, and an extensive toolset for managing remote connections. It is valued for persistent access and ease of deployment. Skype for Business, however, provides strong integration with Microsoft products, supporting conferencing and VoIP features that meet broader communication needs.

Room for Improvement: ConnectWise ScreenConnect could benefit from improvements in username customization, remote session efficiency, and Chrome compatibility. Skype for Business needs enhancements in bandwidth efficiency, interoperability, and a smoother mobile user experience, with additional collaboration features like whiteboards and improved video conferencing quality.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect is praised for its ease of deployment with hybrid cloud and on-premises options, receiving positive feedback on customer support. Skype for Business offers deployment versatility but has mixed customer service feedback, requiring simpler configuration.

Pricing and ROI: ConnectWise ScreenConnect is cost-effective, showing quick ROI by reducing travel costs and boosting productivity. Skype for Business, part of the Office 365 suite, presents value through bundled offerings, though cost perceptions vary. Both promise ROI potential, with ConnectWise recognized for quicker payback.

To learn more, read our detailed ConnectWise ScreenConnect vs. Skype for Business Report (Updated: July 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Skype for Business

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Skype for Business

Ranking in Virtual Meetings

4th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.7% compared to the previous year. The mindshare of Skype for Business is 11.7%, up from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I've noted an ROI while using the solution."

"The product is really easy to deploy."

"The initial setup is fairly straightforward."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"Better than TeamViewer and useful for fixing problems remotely."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"It is super easy to use and relatively inexpensive."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

More ConnectWise ScreenConnect pros

"It's a good product, we like using it."

"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."

"You can do meetings of up to two hundred people in a single conversation."

"The GUI is very user-friendly."

"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"

"The calling features are most valuable, especially now as we are working remotely."

"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."

"It saves trouble, and it saves us time."

More Skype for Business pros

Cons

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"The solution should add the ability to video chat with the user on the other end."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"The solution is a little bit complicated when you want to implement it."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

More ConnectWise ScreenConnect cons

"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."

"Skype's overall connectivity functionality or ability is one area with room for improvement."

"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."

"There are issues with the bandwidth, particularly for external meetings,"

"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."

"We have had trouble with scalability when trying to host large meetings."

"The solution has been discontinued by Microsoft."

"Make it user friendly."

More Skype for Business cons

Pricing and Cost Advice

"Pricing is fair for Control and the licensing is simple."

"I download the product for free with ConnectWise RMM's license."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"We pay $3,000 USD for the service, yearly upfront."

More ConnectWise ScreenConnect pricing and cost advice

"The solution is priced fairly."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

"We purchased an open license."

"It may be slightly costly, but the features are awesome."

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"I use the product's open-source version."

"We are using the subscription-based version of Skype for Business. There is a free version of the solution."

"It may be considered costly for certain markets, such as in India."

More Skype for Business pricing and cost advice

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865,484 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

14%

Performing Arts

University

Manufacturing Company

17%

Government

10%

Financial Services Firm

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

See all answers

Comparisons

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TeamViewer Business vs ConnectWise ScreenConnect

Compared 13% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 10% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 10% of the time

More ConnectWise ScreenConnect Competitors

Cisco Unified Communications vs Skype for Business

Compared 23% of the time

Webex vs Skype for Business

Compared 23% of the time

TeamViewer Business vs Skype for Business

Compared 18% of the time

Zoom Workplace Business vs Skype for Business

Compared 17% of the time

GoToMeeting vs Skype for Business

Compared 7% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

August 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Skype for Business

July 2025

Download Skype for Business product report

Also Known As

ConnectWise Control, ScreenConnect

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Jon Rosen Systems

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

ConnectWise ScreenConnect vs. Skype for Business

July 2025

Free Report: ConnectWise ScreenConnect vs. Skype for Business

Find out what your peers are saying about ConnectWise ScreenConnect vs. Skype for Business and other solutions. Updated: July 2025.

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