ConnectWise ScreenConnect vs Skype for Business comparison

ConnectWise ScreenConnect vs. Skype for Business

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (18th)

Skype for Business

Ranking in Virtual Meetings

4th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.8%, up from 1.7% compared to the previous year. The mindshare of Skype for Business is 12.5%, up from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"It is super easy to use and relatively inexpensive."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"It's very low maintenance."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

More ConnectWise ScreenConnect pros

"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."

"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"

"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."

"We really like the screen sharing tool. The user experience is smooth, and user-friendly."

"Using this solution has helped us to cut long distance calls, as well as video services from third parties."

"I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy."

"The solution is scalable and is capable of working on every appliance on every operating system."

"There are free versions of the solution available."

More Skype for Business pros

Cons

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"The recent redesign has made it slower and basically worthless."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"There could be improvement to the remote command line tools."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

More ConnectWise ScreenConnect cons

"Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."

"There might be some invitation issues with Skype for Business."

"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."

"The video quality could be improved, possibly due to internet connection issues."

"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."

"There are not many options, in terms of some other third-party integration."

"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."

"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."

More Skype for Business cons

Pricing and Cost Advice

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"We pay $3,000 USD for the service, yearly upfront."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"We pay an annual licensing fee."

"Pricing is fair for Control and the licensing is simple."

More ConnectWise ScreenConnect pricing and cost advice

"It may be slightly costly, but the features are awesome."

"I use the product's open-source version."

"It may be considered costly for certain markets, such as in India."

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"A license is required to use the solution."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

"I am using a corporate account for which I have not made any payments."

"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

72%

Financial Services Firm

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

What do you like most about Skype for Business?

The solution’s video quality is fine.

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

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Compared 26% of the time

Webex vs Skype for Business

Compared 26% of the time

TeamViewer vs Skype for Business

Compared 15% of the time

Zoom vs Skype for Business

Compared 14% of the time

GoToMeeting vs Skype for Business

Compared 7% of the time

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Product Reports

ConnectWise ScreenConnect

Download ConnectWise ScreenConnect product report

Skype for Business

Download Skype for Business product report

Also Known As

ConnectWise Control, ScreenConnect

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Jon Rosen Systems

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

ConnectWise ScreenConnect vs. Skype for Business