ConnectWise ScreenConnect vs Microsoft Teams comparison

ConnectWise and Microsoft are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Microsoft is ranked #4 with an average rating of 8.4. ConnectWise holds a 1.5% mindshare in VM, compared to Microsoft’s 3.1% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 95% of Microsoft users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

Microsoft Teams

Read 166 Microsoft Teams reviews

456 Views
183 Comparison Views

95% willing to recommend

ConnectWise ScreenConnect

Microsoft Teams

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Microsoft Teams compete in the realm of remote connectivity and communication platforms. ScreenConnect holds an advantage in remote access and control, while Teams excels in collaboration features like chat and video conferencing.

Features: ConnectWise ScreenConnect is known for reliable remote access, ease of setup, and strong security controls. It offers efficient remote management tools and is cost-effective. Microsoft Teams is distinguished by its chat functionality, seamless integration with Microsoft products, and robust video conferencing capabilities, providing a comprehensive collaboration environment.

Room for Improvement: ConnectWise ScreenConnect could improve its file transfer functionality, reporting features, and compatibility with more devices. Microsoft Teams users desire better search capabilities, enhanced meeting options, and improved support for low-bandwidth conditions, as well as smoother third-party integrations.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect and Microsoft Teams both offer flexible deployment options. ScreenConnect focuses slightly more on hybrid deployment methods, whereas Teams predominantly uses public and private cloud models. ConnectWise support receives mixed reviews for effectiveness, while Microsoft Teams benefits from integration with Office 365 but varies in users' experiences with direct support.

Pricing and ROI: ConnectWise ScreenConnect is competitively priced with a straightforward model that targets concurrent support agents, bringing quick ROI through travel cost savings. Microsoft Teams is part of Microsoft 365 subscriptions, enhancing its value with additional productivity tools. Teams' pricing is considered reasonable for enterprises, despite possible higher costs for extra security features.

To learn more, read our detailed ConnectWise ScreenConnect vs. Microsoft Teams Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Microsoft Teams

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Microsoft Teams

Ranking in Virtual Meetings

4th

Average Rating

8.2

Reviews Sentiment

7.5

Number of Reviews

166

Ranking in other categories

Enterprise Social Software (1st)

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of Microsoft Teams is 3.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Arun Srivastav

CEO at Planfirma Technologies Private Limited

Seamless presentation and collaboration enhance organizational productivity

There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce ( /vendors/salesforce ), which is currently limited.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"The product is really easy to deploy."

"The ConnectWise ScreenConnect tool is very good for remote access."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"Unattended access is the most important feature."

"It is super easy to use and relatively inexpensive."

More ConnectWise ScreenConnect pros

"The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated."

"It provides a collaborative space for efficient work processes."

"Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings."

"This is a stable solution, I have not faced any problems using the video conferencing."

"It is easy to share files online in real time with Microsoft Teams."

"One big advantage of this solution over competitors is it is bundled with Office 365. This makes it more convenient."

"Communication is really easy to handle."

"The mobile app really enabled us to connect meetings on the go from anywhere."

More Microsoft Teams pros

Cons

"They could provide a toolbox for the plan I'm on."

"There could be improvement to the remote command line tools."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"I really didn't care for the onboarding process and it is something that should be improved."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

More ConnectWise ScreenConnect cons

"Inability to call into meetings."

"Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and other video conferencing tools."

"Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."

"One area where the product could be improved is its operational memory utilization."

"If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement."

"One thing that could be improved is the auto-correction feature. When we type, we often send messages with spelling errors. While there is an edit feature to correct these mistakes, I think spelling-checking capabilities could still be improved."

"On rare occasions, it freezes and some people will lose sound or they could lose video."

"It's a bit slow, especially if you are downloading photos."

More Microsoft Teams cons

Pricing and Cost Advice

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay $3,000 USD for the service, yearly upfront."

"We pay an annual licensing fee."

"Good price and works well."

"Pricing is fair for Control and the licensing is simple."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

More ConnectWise ScreenConnect pricing and cost advice

"The solution's pricing is average."

"The solution is part of enterprise Microsoft 365 licensing."

"The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly."

"I would rate the product's pricing an eight out of ten."

"Microsoft Teams comes free if you're using it in an organization."

"We have a license needed to use Microsoft Teams."

"The standalone license is not cheap."

"The tool comes as part of the Office 365 bundle and you don't have to pay anything extra."

More Microsoft Teams pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

66%

Financial Services Firm

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Microsoft Teams?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

Microsoft Teams comes with Office 365 ( /products/office-365-reviews ) licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack ( /...

See all answers

What needs improvement with Microsoft Teams?

The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations. Users often don't know they have messages from another company unless they...

See all answers

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Compared 29% of the time

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Compared 10% of the time

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Compared 10% of the time

Huddle vs Microsoft Teams

Compared 9% of the time

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Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Microsoft Teams

April 2025

Download Microsoft Teams product report

Also Known As

ConnectWise Control, ScreenConnect

MS Teams

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft

Sample Customers

Jon Rosen Systems

Honeywll, AIRFRANCE, AccuWeather, Lilly

Buyer's Guide

ConnectWise ScreenConnect vs. Microsoft Teams

April 2025

Free Report: ConnectWise ScreenConnect vs. Microsoft Teams

Find out what your peers are saying about ConnectWise ScreenConnect vs. Microsoft Teams and other solutions. Updated: April 2025.

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