ConnectWise ScreenConnect vs GoToWebinar comparison

ConnectWise and GoTo are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.5, while GoTo is ranked #22. ConnectWise holds a 1.8% mindshare in VM, compared to GoTo’s 2.1% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

213 Views
69 Comparison Views

93% willing to recommend

GoToWebinar

Read 8 GoToWebinar reviews

262 Views
143 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

GoToWebinar

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

GoToWebinar and ConnectWise ScreenConnect compete in virtual communication and remote access. GoToWebinar is superior in webinar hosting with extensive tools, while ConnectWise ScreenConnect stands out in remote support with comprehensive features.

Features: GoToWebinar offers automatic recording, feedback collection, and poll features for interactive webinars. It allows easy registration and customization, enhancing webinar management. Integration capabilities increase its utility for user portals. ConnectWise ScreenConnect provides robust remote support with remote reboot, file transfer, and multi-session handling. Its platform includes granular security options and persistent access, supporting a seamless support environment. Video tuning and session organization enhance global connectivity and customer service.

Room for Improvement: GoToWebinar could enhance its interface to reduce complexity for non-technical users. Better integration with CRMs can further streamline lead management. Enhanced analytical reporting tools could provide deeper insights for presenters. ConnectWise ScreenConnect may improve its user interface simplicity for broader accessibility. Its setup process can be optimized for quicker deployments. Expanding custom branding options and better mobile compatibility could elevate user experience.

Ease of Deployment and Customer Service: GoToWebinar is easy to deploy with browser-based access and user-friendly interface ideal for rapid hosting. Customer service offers comprehensive support for setup. ConnectWise ScreenConnect, although requiring more complex configurations, excels in environments requiring tech-heavy solutions. Its deployment supports extensive customization, backed by robust customer service for technical landscapes.

Pricing and ROI: GoToWebinar provides competitive pricing tiers with options for upfront savings, ensuring quicker ROI due to cost-efficient webinar functionalities. ConnectWise ScreenConnect, though more costly initially, offers sustained return through advanced support capabilities. Its long-term value justifies the investment, appealing to businesses prioritizing extensive remote support features.

To learn more, read our detailed ConnectWise ScreenConnect vs. GoToWebinar Report (Updated: June 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. GoToWebinar

June 2025

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (18th)

GoToWebinar

Ranking in Virtual Meetings

22nd

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.8%, up from 1.7% compared to the previous year. The mindshare of GoToWebinar is 2.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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RITA Conroy-Martin

Director of Marketing at a manufacturing company with 51-200 employees

Video library is a great tool and it enables good customization; feels a little antiquated and rusty

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very low maintenance."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"It is super easy to use and relatively inexpensive."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

More ConnectWise ScreenConnect pros

"The interface is browser-based and simple, which is an advantage over other solutions."

"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."

"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."

"We were able to build our own customer portal and integrate into GoToWebinar with a seamless interface."

"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."

Cons

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"The solution is a little bit complicated when you want to implement it."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"They could provide a toolbox for the plan I'm on."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"Speed is a major factor in Automate, and the control panel is horribly slow."

More ConnectWise ScreenConnect cons

"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."

"GoToWebinar would be improved with the inclusion of support for video endpoints."

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."

"The sharing of cameras is limited to meeting organizers."

"The platform feels old and a little rusty, more could be invested into the look and feel of it."

Pricing and Cost Advice

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"We pay $3,000 USD for the service, yearly upfront."

"I download the product for free with ConnectWise RMM's license."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

More ConnectWise ScreenConnect pricing and cost advice

"This is a free solution."

"It is a monthly subscription and the price is quite expensive if you're not paying annually."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

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Product Reports

Buyer's Guide

ConnectWise ScreenConnect

June 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

GoToWebinar

June 2025

Download GoToWebinar product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Web conferencing SaaS for larger webinars

GoTo

Sample Customers

Jon Rosen Systems

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction

Buyer's Guide

ConnectWise ScreenConnect vs. GoToWebinar

June 2025

Free Report: ConnectWise ScreenConnect vs. GoToWebinar

Find out what your peers are saying about ConnectWise ScreenConnect vs. GoToWebinar and other solutions. Updated: June 2025.

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