We performed a comparison between ConnectWise ScreenConnect and Devolutions Remote Desktop Manager based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The product is really easy to deploy."
"Remote support is efficient and easy for our end users to receive support."
"It is super easy to use and relatively inexpensive."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"Initial setup was very straightforward."
"It really helps to have all the data already pre-entered and all I have to do is enter the password."
"RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."
"Makes me instantly more focused on resolving the issue rather than getting to the issue."
"The interface is great to work with as it allows multiple connections in a tabbed interface. It also has the option to automatically start a VPN or an SSH tunnel, if required."
"One credential can be used to access VPN, RDS, and more."
""Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential."
"I really didn't care for the onboarding process and it is something that should be improved."
"The solution is a little bit complicated when you want to implement it."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"They could provide a toolbox for the plan I'm on."
"There needs to be a way to run the agent without installing, like GoToAssist."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"If there was a way to streamline the process, it would make it nice."
"Maybe some clipboard functions could be added along with integration of different software."
"The filing system of connections is a little clunky, but is completely functional."
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ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while Devolutions Remote Desktop Manager is ranked 26th in Remote Access. ConnectWise ScreenConnect is rated 8.4, while Devolutions Remote Desktop Manager is rated 9.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Devolutions Remote Desktop Manager writes "Best remote connection manager you can use today". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Devolutions Remote Desktop Manager is most compared with Microsoft Remote Desktop Services, TeamViewer, VNC Connect and BeyondTrust Remote Support.
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