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ConnectWise RMM vs VictoriaMetrics comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise RMM
Ranking in IT Infrastructure Monitoring
48th
Average Rating
8.2
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (59th), Server Monitoring (22nd), Cloud Monitoring Software (36th), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (24th), Unified Endpoint Management (UEM) (20th)
VictoriaMetrics
Ranking in IT Infrastructure Monitoring
45th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
Open Source Databases (16th)
 

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of ConnectWise RMM is 0.6%, up from 0.0% compared to the previous year. The mindshare of VictoriaMetrics is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
VictoriaMetrics0.4%
ConnectWise RMM0.6%
Other99.0%
IT Infrastructure Monitoring
 

Featured Reviews

DH
Manager, Technical Team at Expert It Solutions Alberta
Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable
The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
YS
Site Reliability Engineer at a tech vendor with 5,001-10,000 employees
High-performance monitoring has reduced costs and now supports long-term observability
Overall, VictoriaMetrics is a very strong tool. One area for improvement is documentation and learning resources. While the documentation is good, some advanced use cases and configuration could be explained more clearly with real-world examples. Another improvement would be the UI and built-in visualization. VictoriaMetrics mainly relies on tools like Grafana, so having a more feature-rich native UI for basic monitoring and exploration would be helpful. On the integration side, while it works great with Prometheus and Grafana, expanding native integration with more tools like CI/CD platforms, alerting systems, and cloud-native services would be beneficial. In terms of support and troubleshooting, having more built-in diagnostics or guided debugging tools would be helpful. Right now, when issues happen, it often relies on logs and external tools. Also, for enterprise usage, strong features like RBAC, audit logs, and multi-tenant management would be enhanced. The improvements would include UI and built-in visualization. Also, query complexity can be a bit challenging for new users. Simplifying it or providing better guidance for query building would improve usability. Finally, enterprise features and ecosystem integration could be expanded further.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."
"The technical support has been fantastic."
"At this point, this product does everything that I want."
"It enables us to respond to issues quickly and efficiently."
"The most valuable feature is the patching solution."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"We've seen a lot of MSPs who have grown by using Continuum."
"VictoriaMetrics is an excellent solution for time-series monitoring with outstanding performance."
"We observed that RAM was reduced by around 70% and disk usage by 75%, while write speed increased 3x and query per second P95 latency became 7x faster."
 

Cons

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."
"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."
"The solution could improve by offering better overall management and dashboards."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."
"The main area that needs improvement in VictoriaMetrics is the documentation itself, as the support is adequate and the open-source project does provide replies within one to two days."
"One area for improvement is documentation and learning resources."
 

Pricing and Cost Advice

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."
"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
14%
Comms Service Provider
9%
Outsourcing Company
9%
Performing Arts
9%
Financial Services Firm
18%
Comms Service Provider
11%
Outsourcing Company
9%
Transportation Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
What is your experience regarding pricing and costs for VictoriaMetrics?
The pricing was very good as I am following a subscription-based model. As of now, I have a better dashboard to view my monthly and yearly bills. It is very helpful to reallocate my budget to accom...
What needs improvement with VictoriaMetrics?
Overall, VictoriaMetrics is a very strong tool. One area for improvement is documentation and learning resources. While the documentation is good, some advanced use cases and configuration could be...
What is your primary use case for VictoriaMetrics?
My main use case is storing and querying the time-series metrics for monitoring and observability. I primarily use it as a high-performance back end for Prometheus, where it handles large volumes o...
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Information Not Available
Find out what your peers are saying about ConnectWise RMM vs. VictoriaMetrics and other solutions. Updated: June 2026.
900,125 professionals have used our research since 2012.