

ConnectWise RMM and Qualys Patch Management are competitors in IT management. ConnectWise RMM has an advantage in support and pricing, while Qualys Patch Management is favored for its comprehensive features.
Features: ConnectWise RMM offers automation capabilities, integration with third-party applications, and remote monitoring. Qualys Patch Management excels in vulnerability scanning, compliance reporting, and provides deep security features.
Room for Improvement: ConnectWise RMM may enhance its security features, improve scalability for large enterprises, and simplify third-party integrations. Qualys Patch Management can focus on easing deployment complexity, reducing costs, and enhancing its user interface for better usability.
Ease of Deployment and Customer Service: ConnectWise RMM is noted for its straightforward deployment and excellent customer service. Qualys Patch Management requires a more complex setup but compensates with detailed documentation and robust support.
Pricing and ROI: ConnectWise RMM is competitively priced, making it attractive to small and medium-sized businesses focusing on a strong ROI. Although Qualys Patch Management has a higher initial cost, enterprises benefit from long-term savings due to its extensive security benefits.
It saves probably more than 50% of the time that would have been required, likely around 75%.
With Qualys, we can save around 70 percent of time and between 30 to 40 percent of money.
We have a 50 percent return on investment due to reduced operational complexity and increased efficiency in patching and detection.
In the past, it took us seven to ten days to close critical patches, but now we manage to address them within forty-eight hours, while high-priority SLAs can often be resolved within seven days.
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
We have a tool called Hudu where all our KBs are loaded.
The support team is experienced and responsive.
The support team is responsive and provides detailed information.
Whenever we raise a request and mention the priority of the ticket, they respond immediately via email or call.
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
It scales efficiently across different machines globally, ensuring patches are deployed smoothly.
Qualys Patch Management is a globally scalable product, easily handling increasing workloads and users.
If a client has purchased licensing for ten thousand assets and exceeds that, Qualys continues to scan those additional assets, which ensures the client's coverage.
ConnectWise RMM has been quite stable for the last eight months.
I would rate the stability of Qualys Patch Management nine point five out of ten.
The stability of Qualys Patch Management is impeccable.
Overall, it is reliable.
We always have problems where we can't log into it, so we have to use the web version.
The pricing for ConnectWise RMM is reasonable.
There is a limitation where Qualys may not always offer solutions for remediation, particularly for end-of-life or end-of-service applications.
It would be better if Qualys Patch Management identifies whether the process has failed at the first instance and provides a retry button or retry mechanism, allowing retries for failed patches.
For critical options, they could make them red, green for medium, and blue for less significant options.
My experience with pricing, setup cost, and licensing was very smooth.
We get many more features at the same price as other solutions such as Microsoft SCCM.
However, it can be a bit expensive sometimes, and I think clients can be shocked when they see the price.
The pricing is reasonable and less expensive than the previous tool.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
We leverage this functionality to deploy scripts that adjust registry values, effectively patching vulnerabilities and enhancing the security of our machines.
We have been able to apply workarounds for zero-day vulnerabilities efficiently.
It provides insight into the organization's security posture and keeps databases updated with new CVEs.
| Product | Mindshare (%) |
|---|---|
| Qualys Patch Management | 2.8% |
| ConnectWise RMM | 2.1% |
| Other | 95.1% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 33 |
ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.
ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.
What are the key features of ConnectWise RMM?ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.
Qualys Patch Management offers asset visibility, risk-based prioritization, and automation to enhance security. It integrates with VMDR for vulnerability prioritization, ensuring efficient patch deployment and reduced manual effort.
Qualys Patch Management focuses on automating patch deployment and bridging the gap between vulnerability identification and resolution. It supports Windows and Linux servers, providing real-time assessments and comprehensive reporting. The integration with VMDR prioritizes risks efficiently, promoting collaboration between IT and security teams. Organizations benefit from streamlined workflows, improved vulnerability response times, and enhanced remote management.
What are the key features of Qualys Patch Management?
What benefits can organizations expect from Qualys Patch Management?
In industries like finance and healthcare, Qualys Patch Management is pivotal for maintaining stringent security standards. It helps organizations quickly address vulnerabilities, crucial in sectors that handle sensitive data. The ability to integrate with existing systems ensures minimal disruption and maximizes resource efficiency.
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