

Trellix Helix Connect and ConnectWise Incident Response Service are competing in the cybersecurity solutions category. Trellix Helix Connect has an advantage in pricing and support, while ConnectWise Incident Response Service stands out with superior features and comprehensive incident response capabilities.
Features: Trellix Helix Connect offers advanced threat intelligence, real-time monitoring, and competitive pricing. ConnectWise Incident Response Service provides robust incident response capabilities, extensive integration options, and a broad feature set that supports comprehensive incident response needs.
Ease of Deployment and Customer Service: Trellix Helix Connect features a straightforward deployment process coupled with proactive support. ConnectWise Incident Response Service presents a slightly more complex deployment but compensates with a highly responsive customer service team, providing an in-depth support experience.
Pricing and ROI: Trellix Helix Connect offers competitive pricing and delivers a good return on investment, making it appealing to budget-conscious buyers. ConnectWise Incident Response Service, despite higher initial costs, ensures a strong ROI due to its extensive feature set and effectiveness, positioning itself as a future-proof investment.
| Product | Market Share (%) |
|---|---|
| Trellix Helix Connect | 7.4% |
| ConnectWise Incident Response Service | 1.2% |
| Other | 91.4% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
The ConnectWise Incident Response Service provides real-time management, guidance, and analysis to help MSPs investigate, remediate, and recover from a severe security incident
24/7/365 access to expert cybersecurity incident response analysts
Real-time incident management coordinated within established processes and playbooks
Formal analysis reports detailing observed and recommended tactical and strategic improvements
30 days post-incident monitoring of environment for re-infections
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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