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ConnectWise ScreenConnect vs Google Hangouts comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise ScreenConnect
Ranking in Virtual Meetings
10th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Remote Access (18th)
Google Hangouts
Ranking in Virtual Meetings
6th
Average Rating
8.2
Reviews Sentiment
7.6
Number of Reviews
57
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.8%, up from 1.7% compared to the previous year. The mindshare of Google Hangouts is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
ANIS QURESHI - PeerSpot reviewer
Quick and seamless meeting setup offers a smooth experience
I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"The initial setup is fairly straightforward."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"It is super easy to use and relatively inexpensive."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."
"We use transcriptions to document meetings, which is important for productivity."
"Google Meet has excellent audio quality, good images, and a robust set of features."
"It's very easy to use."
"The interface is simple and not complex."
"The video call feature is the most valuable."
"I appreciated having the basic features like screen sharing and camera options."
 

Cons

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"The recent redesign has made it slower and basically worthless."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"They could provide a toolbox for the plan I'm on."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"The solution should add the ability to video chat with the user on the other end."
"Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."
"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."
"It would be better to have a feature for recording the meetings in Google Hangouts."
"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."
"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
"We don’t have any complaints."
"The solution could integrate more automation into the product."
"It is not as stable. They can improve its stability."
 

Pricing and Cost Advice

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"We pay $3,000 USD for the service, yearly upfront."
"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."
"Pricing is fair for Control and the licensing is simple."
"It is priced fairly."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"I use the free version of the solution."
"The screen-sharing feature is the most valuable feature."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"This solution is available for free with the opening of a Google account."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"We pay an annual license to use the solution."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
11%
University
7%
Educational Organization
57%
Computer Software Company
10%
Manufacturing Company
6%
Financial Services Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What needs improvement with Google Hangouts?
One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants.
 

Also Known As

ConnectWise Control, ScreenConnect
No data available
 

Overview

 

Sample Customers

Jon Rosen Systems
Information Not Available
Find out what your peers are saying about ConnectWise ScreenConnect vs. Google Hangouts and other solutions. Updated: July 2025.
862,499 professionals have used our research since 2012.