ConnectWise ScreenConnect vs Google Hangouts comparison

ConnectWise and Google are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.5, while Google is ranked #6 with an average rating of 8.3. ConnectWise holds a 1.8% mindshare in VM, compared to Google’s 0.6% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 93% of Google users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,183 Views
213 Comparison Views

93% willing to recommend

Google Hangouts

Read 57 Google Hangouts reviews

703 Views
703 Comparison Views

93% willing to recommend

ConnectWise ScreenConnect

Google Hangouts

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Google Hangouts compete in the domain of remote access and video conferencing. ConnectWise ScreenConnect is perceived as more effective for IT support due to its robust suite of remote access tools and integrations, while Google Hangouts is favored for collaboration and video conferencing because of its intuitive interface and integration with Google Workspace.

Features: ConnectWise ScreenConnect provides advanced remote access capabilities, allowing persistent connections and seamless integration with security and MSP systems. It is valued for its granular security customization and ease of setting up remote sessions. Google Hangouts offers robust video conferencing features, screen sharing, and integration with Google Workspace, making it ideal for quick and effective communication. Its simplicity and integration with existing Google services enhance usability.

Room for Improvement: ConnectWise ScreenConnect could enhance its UX by improving username customization, documentation clarity, and adding features like automatic desktop locking post-session. Enhanced reporting capabilities are also sought. Google Hangouts users desire better integration with third-party tools, additional interactive features like a "raise hand" function, and improved stability during poor connections. Increasing security and the ability to support more diverse platforms is also a suggestion.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect supports hybrid, public, and private cloud deployments, but users report challenges, especially with Linux setups. Customer support experiences vary, with some users praising it and others citing poor responsiveness. Google Hangouts, primarily public cloud-based, is easy to deploy and use, requiring little support. Google's customer service is generally seen as responsive, though there is a call for improved integration and support options in certain cases.

Pricing and ROI: ConnectWise ScreenConnect is affordable, with a straightforward pricing model that provides significant value for those needing reliable remote support, resulting in a quick ROI due to operational efficiency improvements. Google Hangouts, often free with Google accounts, is cost-effective for communication, but additional features or accommodating larger teams can incur costs. Both are seen as affordable; ConnectWise focuses on IT efficiency, while Hangouts leverages its integration within the Google ecosystem.

To learn more, read our detailed ConnectWise ScreenConnect vs. Google Hangouts Report (Updated: July 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

July 2025

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Helped 860,745 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (18th)

Google Hangouts

Ranking in Virtual Meetings

6th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.8%, up from 1.7% compared to the previous year. The mindshare of Google Hangouts is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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ANIS QURESHI

Senior Specialist- IT Systems Management at GAL

Quick and seamless meeting setup offers a smooth experience

I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"It's very low maintenance."

"It is super easy to use and relatively inexpensive."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

More ConnectWise ScreenConnect pros

"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."

"Its ease of use is most valuable. It is just a click, and you're in the system."

"The most valuable feature of Google Hangouts for me is content sharing."

"The most valuable feature of Google Hangouts is there are no predefined or meeting durations. For example, Zoom meetings have a set duration, typically ranging from thirty minutes to an hour, whereas Google Meet meetings can continue indefinitely. Additionally, it is effortless to generate a meeting, whether it is a live session or for future use, and distribute your link to others, making these aspects appealing to me."

"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."

"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."

"The interface is simple and not complex."

"Google Hangouts is user-friendly. It supports low internet bandwidth."

More Google Hangouts pros

Cons

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"They could provide a toolbox for the plan I'm on."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"The solution should add the ability to video chat with the user on the other end."

"There needs to be a way to run the agent without installing, like GoToAssist."

More ConnectWise ScreenConnect cons

"The solution can be improved by integrating other tools."

"There is no delete option for messages which could be an added feature in a future release."

"The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."

"The design could be a little bit better."

"Google Hangouts restricts you to those with a Gmail account."

"Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."

"Not a ten because there's room for improvement. Sometimes there is disconnectivity."

"The solution could integrate more automation into the product."

More Google Hangouts cons

Pricing and Cost Advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Make sure you have enough licensing for all the techs that you have."

"I download the product for free with ConnectWise RMM's license."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay an annual licensing fee."

"We pay $3,000 USD for the service, yearly upfront."

More ConnectWise ScreenConnect pricing and cost advice

"We are using the free version of Google Hangouts."

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

"We access the solution through Google Workspace. It is inexpensive to use."

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."

"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."

"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."

"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."

More Google Hangouts pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

83%

Computer Software Company

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

I think the price is okay for us.

See all answers

What needs improvement with Google Hangouts?

One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants.

See all answers

Comparisons

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Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 12% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 12% of the time

More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

July 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Google Hangouts

June 2025

Download Google Hangouts product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Google

Sample Customers

Jon Rosen Systems

Information Not Available

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

July 2025

Free Report: ConnectWise ScreenConnect vs. Google Hangouts

Find out what your peers are saying about ConnectWise ScreenConnect vs. Google Hangouts and other solutions. Updated: July 2025.

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