Google Hangouts [EOL] vs ScreenConnect comparison

Google and ConnectWise are both solutions in the Virtual Meetings category. Additionally, 93% of Google users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

Google Hangouts [EOL]

Read 59 Google Hangouts [EOL] reviews

93% willing to recommend

ScreenConnect

Read 37 ScreenConnect reviews

2,044 Views
572 Comparison Views

93% willing to recommend

Google Hangouts [EOL]

ScreenConnect

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Executive SummaryUpdated on Sep 25, 2025

ScreenConnect and Google Hangouts compete in the realm of remote access and communication tools. ScreenConnect appears to have an advantage in remote access capabilities due to its features like persistent connections and session management, whereas Google Hangouts offers seamless integration within the Google ecosystem, which is a significant benefit for those already using Google's suite of tools.

Features: ScreenConnect provides robust remote access with persistent connections, supports file transfer, and session management. It enhances security with multi-factor authentication. Google Hangouts, now [EOL], stands out for its seamless integration with Google services, enabling efficient screen sharing and video conferencing, bolstered by its collaboration tools like Google Calendar.

Room for Improvement: ScreenConnect could benefit from more user-friendly features, allowing custom usernames and simplifying permissions. Users report session quality issues and setup complexities. Google Hangouts lacks advanced functionalities such as improved poor network handling and enhanced screen sharing. Users call for better meeting controls and virtual backgrounds support.

Ease of Deployment and Customer Service: ScreenConnect offers flexible deployment, both cloud and on-premises, and generally receives positive feedback on technical support, albeit with some inconsistencies. Google Hangouts, mainly cloud-based, is easy to use within the Google suite but lacks extensive technical support due to its integration simplicity.

Pricing and ROI: ScreenConnect is competitively priced, providing cost savings in remote support scenarios, appealing to teams requiring robust remote access. Google Hangouts, part of Google's suite, offers free and affordable plans, especially benefiting organizations within Google's ecosystem. Both provide good ROI by enhancing efficiency and reducing travel costs.

To learn more, read our detailed Virtual Meetings Report (Updated: January 2026).

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Virtual Meetings

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Hangouts [EOL]

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ScreenConnect

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), Remote Access (14th), Remote Visual Support (3rd)

Featured Reviews

Mariana-Piñeres

Customer Success Manager Latam at a tech vendor with 51-200 employees

Recording and transcription enhance global client meetings

Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.

Read full review

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"The initial setup is very easy."

"The screen sharing is the most valuable feature. It ties in with Google docs and Google sheets so that we can work on a single document as a whole group of us at once. That's the biggest feature we rely on."

"It's very easy to use."

"The solution's stability is the most valuable feature."

"The most valuable feature has been the ability to present presentations during meetings."

"Google Hangouts is an excellent tool."

"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."

More Google Hangouts [EOL] pros

"Better than TeamViewer and useful for fixing problems remotely."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"Remote support is efficient and easy for our end users to receive support."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"It is super easy to use and relatively inexpensive."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

More ScreenConnect pros

Cons

"Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."

"The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more."

"The UI has room for improvement."

"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."

"The algorithm should be improved to automatically deal with poor connections in a better way."

"It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."

"We don’t have any complaints."

"Google Hangouts could work on making the service better for slow connections."

More Google Hangouts [EOL] cons

"The recent redesign has made it slower and basically worthless."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"The solution should add the ability to video chat with the user on the other end."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"They could provide a toolbox for the plan I'm on."

More ScreenConnect cons

Pricing and Cost Advice

"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."

"There is an annual subscription to use this solution."

"The screen-sharing feature is the most valuable feature."

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."

"We are using the free version of Google Hangouts."

"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."

"I use the free version of the solution."

More Google Hangouts [EOL] pricing and cost advice

"We pay an annual licensing fee."

"We pay $3,000 USD for the service, yearly upfront."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"Make sure you have enough licensing for all the techs that you have."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

More ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

Marketing Services Firm

18%

Manufacturing Company

14%

University

10%

Outsourcing Company

Manufacturing Company

12%

Marketing Services Firm

11%

Computer Software Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	28
Midsize Enterprise	16
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.

See all answers

What needs improvement with Google Hangouts?

Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...

See all answers

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

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Product Reports

Buyer's Guide

Google Hangouts [EOL]

January 2026

Download Google Hangouts [EOL] product report

Buyer's Guide

ScreenConnect

January 2026

Download ScreenConnect product report

Also Known As

No data available

ConnectWise Control

Overview

Google Hangouts [EOL] offered a versatile communication platform with features like screen sharing, Google Suite integration, and reliable performance, enabling flexible meetings without time limits and a seamless intuitive experience for users.

Google Hangouts [EOL] provided an effective tool for both personal and professional communication, enhancing virtual meetings through superior audio and video quality, easy scheduling, and scalability. Integrated with Google Calendar, it allowed straightforward organization of meetings with tools to enhance collaboration, including transcriptions and AI capabilities for note summarization. However, room for improvement included better integration with other platforms like Zoom and Microsoft Teams, as well as enhancing features like screen sharing and participant interaction options such as virtual whiteboards and audio sharing.

What are the key features?

Screen Sharing: Facilitates presentations and real-time collaboration.
Google Suite Integration: Seamless connectivity with Gmail and Calendar for scheduling.
Reliable Performance: Consistent quality in video and audio without interruptions.
No Time Restrictions: Unrestricted meeting duration enhances flexibility.
Scalability: Easily manage a large number of participants.

What benefits should users look for?

Flexibility: Adapts to diverse meeting types and requirements.
Enhanced Collaboration: Integration with other Google services streamlines communications.
Cost-effective Communication: Reduces expenses related to traditional meetings.
Simplified Scheduling: Works seamlessly with Google Calendar to organize meetings efficiently.

In education, Google Hangouts [EOL] supported remote teaching and collaboration, while businesses utilized it to maintain communication and productivity across distributed teams, highlighting its role in adapting to remote work needs during the recent pandemic. Its ability to facilitate interactions anywhere made it a valuable tool across industries.

Google

ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.

ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.

What are the key features of ScreenConnect?

Remote Access: Facilitates easy access across devices and browsers with strong performance.
Security: Includes AES-256 encryption and two-factor authentication for secure interactions.
Customization: Allows extensive branding options to align with company identity.
ScreenConnect View: Enables live streaming for real-time troubleshooting via users' device cameras.
Session Management: Offers unattended access and session recording for quality control.
Configurability: Provides granular permissions to tailor access according to team requirements.

What benefits and ROI can users expect from ScreenConnect reviews?

Ease of Use: Users find it intuitive for support and troubleshooting.
Cost-Effective: Competitive pricing enhances ROI.
Integration: Easy incorporation with existing security protocols and management tools.
Remote Management: Provides effective remote access reducing on-site support needs.
Efficiency: Increases productivity with robust performance and seamless functionality.

Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.

ConnectWise

Sample Customers

Information Not Available

Jon Rosen Systems

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.

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