ConnectWise Control vs Google Hangouts comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise Control and Google Hangouts based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ConnectWise Control vs. Google Hangouts Report (Updated: November 2022).
655,994 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy.""ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on.""Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

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"Its ease of use is most valuable. It is just a click, and you're in the system.""Stable communication tool with a good history feature and very easy installation.""When you get a meeting invitation, it's very easy to just join and go.""This is a stable solution.""Google Hangouts is easy to use and intuitive.""The solution is extremely stable.""The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two.""The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later."

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Cons
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.""I would like ConnectWise Control to be more transparent on the real costs to renew their license.""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.""There could be improvement to the remote command line tools."

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"Support could be a bit faster.""We don’t have any complaints.""It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings.""I would like for the platform to have a call recording feature in the free version.""Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better.""It is not as stable. They can improve its stability.""There is no delete option for messages which could be an added feature in a future release.""It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."

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Pricing and Cost Advice
  • "ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
  • "We pay an annual licensing fee."
  • "We pay $85 per month for each user for a ConnectWise package with multiple solutions."
  • More ConnectWise Control Pricing and Cost Advice →

  • "There is an annual subscription to use this solution."
  • "We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
  • "I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
  • More Google Hangouts Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:You can bring up a command prompt remotely and execute commands without having to disturb the user.
    Top Answer:We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
    Top Answer:I really didn't care for the onboarding process and it is something that should be improved. They just sent me an email and said, "Hey, here's your account", and I have a group of folks using it. I… more »
    Top Answer:The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend. I can use the class recording to view whatever I missed later.
    Top Answer:Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account.
    Ranking
    5th
    out of 59 in Virtual Meetings
    Views
    2,450
    Comparisons
    1,798
    Reviews
    5
    Average Words per Review
    1,323
    Rating
    9.6
    6th
    out of 59 in Virtual Meetings
    Views
    620
    Comparisons
    142
    Reviews
    14
    Average Words per Review
    364
    Rating
    8.5
    Comparisons
    Also Known As
    ScreenConnect
    Learn More
    Overview

    ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

    Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

    Offer
    Learn more about ConnectWise Control
    Learn more about Google Hangouts
    Sample Customers
    Jon Rosen Systems
    Information Not Available
    Top Industries
    REVIEWERS
    Hospitality Company13%
    Media Company13%
    Energy/Utilities Company13%
    Wellness & Fitness Company13%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider9%
    Government9%
    Healthcare Company6%
    REVIEWERS
    Computer Software Company24%
    Hospitality Company12%
    University12%
    Marketing Services Firm12%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise21%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business35%
    Midsize Enterprise18%
    Large Enterprise47%
    REVIEWERS
    Small Business41%
    Midsize Enterprise30%
    Large Enterprise30%
    Buyer's Guide
    ConnectWise Control vs. Google Hangouts
    November 2022
    Find out what your peers are saying about ConnectWise Control vs. Google Hangouts and other solutions. Updated: November 2022.
    655,994 professionals have used our research since 2012.

    ConnectWise Control is ranked 5th in Virtual Meetings with 5 reviews while Google Hangouts is ranked 6th in Virtual Meetings with 14 reviews. ConnectWise Control is rated 9.6, while Google Hangouts is rated 8.6. The top reviewer of ConnectWise Control writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Google Hangouts writes "Good, reliable source of communication, but it is not compatible with every device, it's browser-based". ConnectWise Control is most compared with Microsoft Remote Desktop Services, LogMeIn Pro, Check Point Remote Access VPN, TeamViewer and Citrix Virtual Apps and Desktops, whereas Google Hangouts is most compared with Zoom and Blackboard Collaborate. See our ConnectWise Control vs. Google Hangouts report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.