ConnectWise ScreenConnect vs Google Hangouts comparison

ConnectWise and Google are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.5, while Google is ranked #6 with an average rating of 8.3. ConnectWise holds a 1.8% mindshare in VM, compared to Google’s 0.6% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 93% of Google users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,183 Views
213 Comparison Views

93% willing to recommend

Google Hangouts

Read 57 Google Hangouts reviews

703 Views
703 Comparison Views

93% willing to recommend

ConnectWise ScreenConnect

Google Hangouts

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Google Hangouts compete in the domain of remote access and video conferencing. ConnectWise ScreenConnect is perceived as more effective for IT support due to its robust suite of remote access tools and integrations, while Google Hangouts is favored for collaboration and video conferencing because of its intuitive interface and integration with Google Workspace.

Features: ConnectWise ScreenConnect provides advanced remote access capabilities, allowing persistent connections and seamless integration with security and MSP systems. It is valued for its granular security customization and ease of setting up remote sessions. Google Hangouts offers robust video conferencing features, screen sharing, and integration with Google Workspace, making it ideal for quick and effective communication. Its simplicity and integration with existing Google services enhance usability.

Room for Improvement: ConnectWise ScreenConnect could enhance its UX by improving username customization, documentation clarity, and adding features like automatic desktop locking post-session. Enhanced reporting capabilities are also sought. Google Hangouts users desire better integration with third-party tools, additional interactive features like a "raise hand" function, and improved stability during poor connections. Increasing security and the ability to support more diverse platforms is also a suggestion.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect supports hybrid, public, and private cloud deployments, but users report challenges, especially with Linux setups. Customer support experiences vary, with some users praising it and others citing poor responsiveness. Google Hangouts, primarily public cloud-based, is easy to deploy and use, requiring little support. Google's customer service is generally seen as responsive, though there is a call for improved integration and support options in certain cases.

Pricing and ROI: ConnectWise ScreenConnect is affordable, with a straightforward pricing model that provides significant value for those needing reliable remote support, resulting in a quick ROI due to operational efficiency improvements. Google Hangouts, often free with Google accounts, is cost-effective for communication, but additional features or accommodating larger teams can incur costs. Both are seen as affordable; ConnectWise focuses on IT efficiency, while Hangouts leverages its integration within the Google ecosystem.

To learn more, read our detailed ConnectWise ScreenConnect vs. Google Hangouts Report (Updated: July 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

July 2025

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Helped 862,499 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (18th)

Google Hangouts

Ranking in Virtual Meetings

6th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.8%, up from 1.7% compared to the previous year. The mindshare of Google Hangouts is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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ANIS QURESHI

Senior Specialist- IT Systems Management at GAL

Quick and seamless meeting setup offers a smooth experience

I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"The initial setup is fairly straightforward."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"It is super easy to use and relatively inexpensive."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

More ConnectWise ScreenConnect pros

"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."

"The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."

"We use transcriptions to document meetings, which is important for productivity."

"Google Meet has excellent audio quality, good images, and a robust set of features."

"It's very easy to use."

"The interface is simple and not complex."

"The video call feature is the most valuable."

"I appreciated having the basic features like screen sharing and camera options."

More Google Hangouts pros

Cons

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"The recent redesign has made it slower and basically worthless."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"They could provide a toolbox for the plan I'm on."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"The solution should add the ability to video chat with the user on the other end."

More ConnectWise ScreenConnect cons

"Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."

"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."

"It would be better to have a feature for recording the meetings in Google Hangouts."

"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."

"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."

"We don’t have any complaints."

"The solution could integrate more automation into the product."

"It is not as stable. They can improve its stability."

More Google Hangouts cons

Pricing and Cost Advice

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"We pay $3,000 USD for the service, yearly upfront."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Pricing is fair for Control and the licensing is simple."

"It is priced fairly."

More ConnectWise ScreenConnect pricing and cost advice

"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."

"I use the free version of the solution."

"The screen-sharing feature is the most valuable feature."

"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."

"This solution is available for free with the opening of a Google account."

"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."

"We pay an annual license to use the solution."

More Google Hangouts pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

11%

University

Educational Organization

57%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

I think the price is okay for us.

See all answers

What needs improvement with Google Hangouts?

One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants.

See all answers

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Check Point Remote Access VPN vs ConnectWise ScreenConnect

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No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

July 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Google Hangouts

July 2025

Download Google Hangouts product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Google

Sample Customers

Jon Rosen Systems

Information Not Available

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

July 2025

Free Report: ConnectWise ScreenConnect vs. Google Hangouts

Find out what your peers are saying about ConnectWise ScreenConnect vs. Google Hangouts and other solutions. Updated: July 2025.

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