ConnectWise ScreenConnect vs Google Hangouts comparison

ConnectWise and Google are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.5, while Google is ranked #6 with an average rating of 8.3. ConnectWise holds a 1.8% mindshare in VM, compared to Google’s 0.6% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 93% of Google users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

213 Views
69 Comparison Views

93% willing to recommend

Google Hangouts

Read 57 Google Hangouts reviews

703 Views
45 Comparison Views

93% willing to recommend

ConnectWise ScreenConnect

Google Hangouts

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Google Hangouts compete in the domain of remote access and video conferencing. ConnectWise ScreenConnect is perceived as more effective for IT support due to its robust suite of remote access tools and integrations, while Google Hangouts is favored for collaboration and video conferencing because of its intuitive interface and integration with Google Workspace.

Features: ConnectWise ScreenConnect provides advanced remote access capabilities, allowing persistent connections and seamless integration with security and MSP systems. It is valued for its granular security customization and ease of setting up remote sessions. Google Hangouts offers robust video conferencing features, screen sharing, and integration with Google Workspace, making it ideal for quick and effective communication. Its simplicity and integration with existing Google services enhance usability.

Room for Improvement: ConnectWise ScreenConnect could enhance its UX by improving username customization, documentation clarity, and adding features like automatic desktop locking post-session. Enhanced reporting capabilities are also sought. Google Hangouts users desire better integration with third-party tools, additional interactive features like a "raise hand" function, and improved stability during poor connections. Increasing security and the ability to support more diverse platforms is also a suggestion.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect supports hybrid, public, and private cloud deployments, but users report challenges, especially with Linux setups. Customer support experiences vary, with some users praising it and others citing poor responsiveness. Google Hangouts, primarily public cloud-based, is easy to deploy and use, requiring little support. Google's customer service is generally seen as responsive, though there is a call for improved integration and support options in certain cases.

Pricing and ROI: ConnectWise ScreenConnect is affordable, with a straightforward pricing model that provides significant value for those needing reliable remote support, resulting in a quick ROI due to operational efficiency improvements. Google Hangouts, often free with Google accounts, is cost-effective for communication, but additional features or accommodating larger teams can incur costs. Both are seen as affordable; ConnectWise focuses on IT efficiency, while Hangouts leverages its integration within the Google ecosystem.

To learn more, read our detailed ConnectWise ScreenConnect vs. Google Hangouts Report (Updated: July 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

July 2025

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Helped 860,711 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (18th)

Google Hangouts

Ranking in Virtual Meetings

6th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.8%, up from 1.7% compared to the previous year. The mindshare of Google Hangouts is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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ANIS QURESHI

Senior Specialist- IT Systems Management at GAL

Quick and seamless meeting setup offers a smooth experience

I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"Better than TeamViewer and useful for fixing problems remotely."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"Remote support is efficient and easy for our end users to receive support."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"Unattended access is the most important feature."

"The ConnectWise ScreenConnect tool is very good for remote access."

More ConnectWise ScreenConnect pros

"The solution is easy to use and navigate."

"The installation part of the product is easy since one generally needs to use a browser to use the product."

"Google Hangouts is very quick and easy to use, and the quality is very good."

"The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."

"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."

"It's very easy to use."

"The group chat is a very good feature, where you can see all of the participants on cameras."

"Its ease of use is most valuable. It is just a click, and you're in the system."

More Google Hangouts pros

Cons

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"The recent redesign has made it slower and basically worthless."

"The solution is a little bit complicated when you want to implement it."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"They could provide a toolbox for the plan I'm on."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

More ConnectWise ScreenConnect cons

"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."

"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."

"Google Hangouts should add a feature to show how someone connects, such as via a laptop or phone. If you know if someone is using a laptop you can ask them to share their screen."

"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."

"There could be more precise instructions for beginners using the solution."

"The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants."

"One area where I see room for improvement in Google Hangout is the voice quality during meetings."

"Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."

More Google Hangouts cons

Pricing and Cost Advice

"We pay $3,000 USD for the service, yearly upfront."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay an annual licensing fee."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

More ConnectWise ScreenConnect pricing and cost advice

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."

"There is no license cost."

"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."

"The screen-sharing feature is the most valuable feature."

"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."

"I use the free version of the solution."

"We pay an annual license to use the solution."

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."

More Google Hangouts pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

83%

Computer Software Company

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about Google Hangouts?

It's integration with Google is the valuable feature.

See all answers

What is your experience regarding pricing and costs for Google Hangouts?

I think the price is okay for us.

See all answers

What needs improvement with Google Hangouts?

One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants.

See all answers

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More ConnectWise ScreenConnect Competitors

No data available

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

July 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Google Hangouts

June 2025

Download Google Hangouts product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.

Google

Sample Customers

Jon Rosen Systems

Information Not Available

Buyer's Guide

ConnectWise ScreenConnect vs. Google Hangouts

July 2025

Free Report: ConnectWise ScreenConnect vs. Google Hangouts

Find out what your peers are saying about ConnectWise ScreenConnect vs. Google Hangouts and other solutions. Updated: July 2025.

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