We performed a comparison between ConnectWise ScreenConnect and Google Hangouts based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote support is efficient and easy for our end users to receive support."
"I've noted an ROI while using the solution."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"It is super easy to use and relatively inexpensive."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"The solution's stability is the most valuable feature."
"Its ease of use is most valuable. It is just a click, and you're in the system."
"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."
"The ease of navigation is good, as we can easily share data and screens."
"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten based on the number of users we have."
"The solution is stable."
"The solution should add the ability to video chat with the user on the other end."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"I really didn't care for the onboarding process and it is something that should be improved."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."
"Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."
"The scalability has room for improvement."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."
"The solution can be improved by integrating other tools."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"The algorithm should be improved to automatically deal with poor connections in a better way."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Google Hangouts is ranked 6th in Virtual Meetings with 51 reviews. ConnectWise ScreenConnect is rated 8.4, while Google Hangouts is rated 8.2. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Google Hangouts writes "A tool for personal use with good screen-sharing capabilities". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Google Hangouts is most compared with Zoom. See our ConnectWise ScreenConnect vs. Google Hangouts report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
