Concentrix vs DXC Service Desk Services comparison

Concentrix and DXC Technology are both solutions in the IT Support Services category. Concentrix is ranked #2, while DXC Technology is ranked #4. Concentrix holds a 19.9% mindshare in ISS, compared to DXC Technology’s 15.7% mindshare.

Concentrix

710 Views
149 Comparison Views

DXC Service Desk Services

154 Views
154 Comparison Views

Concentrix

DXC Service Desk Services

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Concentrix

Ranking in IT Support Services

2nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

Customer Success Management (5th)

DXC Service Desk Services

Ranking in IT Support Services

4th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Support Services category, the mindshare of Concentrix is 19.9%, down from 24.3% compared to the previous year. The mindshare of DXC Service Desk Services is 15.7%, up from 8.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Support Services Mindshare Distribution
Product	Mindshare (%)
Concentrix	19.9%
DXC Service Desk Services	15.7%
Other	64.4%

IT Support Services

Top Industries

By visitors reading reviews

Manufacturing Company

15%

University

11%

Comms Service Provider

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Teleperformance Contact Management Outsourcing vs Concentrix

Compared 36% of the time

Tech Mahindra Service Desk vs Concentrix

Compared 23% of the time

Foundever vs Concentrix

Compared 22% of the time

Gainsight vs Concentrix

Compared 7% of the time

Totango vs Concentrix

Compared 7% of the time

More Concentrix Competitors

Wipro Service Desk Services vs DXC Service Desk Services

Compared 80% of the time

Tech Mahindra Service Desk vs DXC Service Desk Services

Compared 20% of the time

More DXC Service Desk Services Competitors

Also Known As

Convergys, ServiceSource

No data available

Overview

Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.

Concentrix

At DXC Technology, we can help you reduce overall costs to support users. At the same time, you can provide a better support experience that maintains high first-contact resolution, user satisfaction and service levels.

DXC Technology

Sample Customers

DIRECTV

Information Not Available

See our list of best IT Support Services vendors.

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