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Concentrix vs Nuance IVR comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Concentrix
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
IT Support Services (3rd)
Nuance IVR
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
IVR Systems (2nd)
 

Mindshare comparison

Concentrix and Nuance IVR aren’t in the same category and serve different purposes. Concentrix is designed for IT Support Services and holds a mindshare of 28.8%, up 8.3% compared to last year.
Nuance IVR, on the other hand, focuses on IVR Systems, holds 30.4% mindshare, down 35.3% since last year.
IT Support Services
IVR Systems
 

Featured Reviews

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it_user1014 - PeerSpot reviewer
The most complete and effective voice recognition offering
* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.…
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859,579 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Computer Software Company
8%
Real Estate/Law Firm
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Convergys
No data available
 

Overview

 

Sample Customers

DIRECTV
Home Credit Bank, Acer America