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Concentrix vs Freshworks Neo Platform comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Concentrix
Ranking in Customer Success Management
9th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
IT Support Services (2nd)
Freshworks Neo Platform
Ranking in Customer Success Management
2nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Customer Success Management category, the mindshare of Concentrix is 5.6%, down from 10.5% compared to the previous year. The mindshare of Freshworks Neo Platform is 9.9%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management Mindshare Distribution
ProductMindshare (%)
Freshworks Neo Platform9.9%
Concentrix5.6%
Other84.5%
Customer Success Management
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
University
10%
Comms Service Provider
9%
Construction Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Convergys, ServiceSource
Natero
 

Overview

 

Sample Customers

DIRECTV
Rainforest, Geese, Freshdesk, LiftMatrix, WhiteHat Security, Union Metrics, You Visit, Lucid