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Cloudify vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cloudify
Ranking in Cloud Management
40th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (3rd)
 

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of Cloudify is 1.5%, down from 1.9% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
Cloudify1.5%
Other96.9%
Cloud Management
 

Featured Reviews

Mark Wittling - PeerSpot reviewer
Cloud Architect at Cox communications
Works very well for advanced service chaining requirements and has extremely advanced engineers for support
We had a manager who thought that Cloudify could be used as a replacement for Horizon in OpenStack, but we found that Cloudify lacked the user interface or GUI for doing multitenancy and basic platform management tasks. Cloudify was really good at launching, for example, firewalls and configuring them and doing service chaining and rather advanced things like that, but it didn't meet the requirements for a basic platform management solution. It is something that seems to work better as a bolt-on or an augmented solution. It is a bit mis-marketed as a Cloud Management solution. It is not that. It is more of a service orchestration and automation tool. It is very good at doing that, but it fails to meet basic platform management requirements. Once you have it running, you can't really do anything with it without writing code and scripts. It requires a full-time DevOps person to use it. We deployed a Palo Alto firewall with it. That's basically what the project was for us, and it worked flawlessly once we got it finished, but it took another 12 weeks to get all of the automation and everything else coded, tested, and working. There is certainly a place for this technology, but when we got rid of OpenStack and moved to VMware, we either had to go with the vRealize Automation Suite to do this kind of automation, or we had to find an alternative solution to manage the private cloud. So, we put Cloudify in, but we really couldn't find it useful for basic platform administration tasks.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Has great extendability which means you can build your own custom logic."
"Cloudify provides the infrastructure-as-code, as well as operational action capabilities (orchestrated startups or upgrades, and more)."
"It's easy to create a cloud server, such as Linux with JBoss or WebSphere, which is good for continuous deployment."
"No need to change the existing application code base."
"The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure."
"Extensible internal functions and plugins. Can implement custom plugins to fit your scenario. Python based plugins."
"TOSCA model allows modeling the application rather than the automation. It is a machine-readable representation of the application and its infrastructure, which can be used for other things too, not just for the orchestration (e.g. enterprise architecture big picture, who connects to whom)."
"We have found that this is not an undue burden, and the extra work gives immense flexibility and portability."
"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The scalability of ServiceNow is good."
"We use this solution primarily for event management, aggregation, correlation, and analytics, and it has moved from simple correlation to AIOps and helps us and our customers move towards AIOps."
"The reason is it's cost-effective, number one."
"The way this solution has helped us is that it improved our communication."
"ServiceNow IT Operations Management is a stable product."
"The solution is easy to use and has great orchestration and automation capabilities."
 

Cons

"The solution could be improved with respect to error handling. If we want to troubleshoot further and deep dive, we don't have access to admin privileges to extract those errors."
"Error handling could be improved; GUI is lacking with respect to user privileges and connectivity."
"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."
"There were some issues with deploying the solution on OpenStack Mitaka."
"Cloudify is not a turn-key solution, nor designed as such."
"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."
"I did encounter any issues with scalability."
"We'd like to see the maturity of the plugins continue, including Amazon EMR and others."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"I advise others not to customize a lot while using the solution."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"There is room for improvement in the stability of ServiceNow."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"In providing for customers, I think that the cost of ServiceNow is quite high."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
 

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."
"The solution is costly compared to the products offered by its competitors."
"The cost of ServiceNow is much higher."
"It has different subscription models."
"It is expensive. It is around 10 Euros per server per month."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"There are additional costs, you have to pay more for everything."
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Top Industries

By visitors reading reviews
Construction Company
13%
Comms Service Provider
12%
Outsourcing Company
11%
Financial Services Firm
8%
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise6
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Cloudify vs. ServiceNow IT Operations Management and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.