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Cloudify vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cloudify
Ranking in Cloud Management
40th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (3rd)
 

Mindshare comparison

As of May 2026, in the Cloud Management category, the mindshare of Cloudify is 1.6%, down from 1.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
Cloudify1.6%
Other96.8%
Cloud Management
 

Featured Reviews

Mark Wittling - PeerSpot reviewer
Cloud Architect at Cox communications
Works very well for advanced service chaining requirements and has extremely advanced engineers for support
We had a manager who thought that Cloudify could be used as a replacement for Horizon in OpenStack, but we found that Cloudify lacked the user interface or GUI for doing multitenancy and basic platform management tasks. Cloudify was really good at launching, for example, firewalls and configuring them and doing service chaining and rather advanced things like that, but it didn't meet the requirements for a basic platform management solution. It is something that seems to work better as a bolt-on or an augmented solution. It is a bit mis-marketed as a Cloud Management solution. It is not that. It is more of a service orchestration and automation tool. It is very good at doing that, but it fails to meet basic platform management requirements. Once you have it running, you can't really do anything with it without writing code and scripts. It requires a full-time DevOps person to use it. We deployed a Palo Alto firewall with it. That's basically what the project was for us, and it worked flawlessly once we got it finished, but it took another 12 weeks to get all of the automation and everything else coded, tested, and working. There is certainly a place for this technology, but when we got rid of OpenStack and moved to VMware, we either had to go with the vRealize Automation Suite to do this kind of automation, or we had to find an alternative solution to manage the private cloud. So, we put Cloudify in, but we really couldn't find it useful for basic platform administration tasks.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"No need to change the existing application code base."
"Cloudify provides the infrastructure-as-code, as well as operational action capabilities (orchestrated startups or upgrades, and more)."
"Valuable features are auto-scaling and load balancing."
"Even with the learning curve, the solution is an interesting concept and reminds me of Vagrant Terraform with its own difficulties and easiness."
"Product has given us the ability to catch early scaling issues that many companies hit on with private clouds."
"The solution includes the option to run background scripts and processes from a connected API."
"Cloudify works in cases where you have very advanced service chaining requirements. It really works well there, and it fits the best. They have a standardized markup that's based on TOSCA, which is a standard. I like the fact that they're standards-based. Their solution works extremely well if you have the talent and the manpower to write TOSCA descriptors to deploy and interchange services or to automate the configuration and turn up of services."
"The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure."
"I consider the stability to be very high, rating it ten out of ten."
"ServiceNow IT Operations Management is a stable product."
"Provides everything in one solution."
"It is a product that is familiar for a lot of users."
"It is easy to understand and easy to use, and it has a lot of documentation; you can find a lot of help online, which helps me in finding what I need in a rapid way, with videos on YouTube channels and a lot of information in the online community."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The reason is it's cost-effective, number one."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
 

Cons

"The solution could be improved with respect to error handling. If we want to troubleshoot further and deep dive, we don't have access to admin privileges to extract those errors."
"More of the debug functionality is needed; hopefully, we can pause during the server building process."
"Error handling could be improved; GUI is lacking with respect to user privileges and connectivity."
"Cloudify is not a turn-key solution, nor designed as such."
"It lacked the user interface for multitenancy and basic platform management tasks."
"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."
"We'd like to see the maturity of the plugins continue, including Amazon EMR and others."
"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"If you are new to using the solution, you will find the setup complex."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for, and the information that it gathers from the assets is a little more limited than what other tools provide."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
 

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It has different subscription models."
"It is expensive. It is around 10 Euros per server per month."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"There are additional costs, you have to pay more for everything."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The cost of ServiceNow is much higher."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Computer Software Company
10%
Performing Arts
7%
Outsourcing Company
7%
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise6
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...
What is your primary use case for ServiceNow IT Operations Management?
We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Cloudify vs. ServiceNow IT Operations Management and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.