We performed a comparison between Cloudify and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Product has given us the ability to catch early scaling issues that many companies hit on with private clouds."
"Cloudify works in cases where you have very advanced service chaining requirements. It really works well there, and it fits the best. They have a standardized markup that's based on TOSCA, which is a standard. I like the fact that they're standards-based. Their solution works extremely well if you have the talent and the manpower to write TOSCA descriptors to deploy and interchange services or to automate the configuration and turn up of services."
"Extensible internal functions and plugins. Can implement custom plugins to fit your scenario. Python based plugins."
"It enables a single platform to communicate with the entire infrastructure."
"Cloudify provides the infrastructure-as-code, as well as operational action capabilities (orchestrated startups or upgrades, and more)."
"You can use only what you need. You can remove certain Cloudify functions from the framework to create a "minified" version of what you need. This might only consist of the messaging delivery system, and the orchestration functions."
"TOSCA model allows modeling the application rather than the automation. It is a machine-readable representation of the application and its infrastructure, which can be used for other things too, not just for the orchestration (e.g. enterprise architecture big picture, who connects to whom)."
"The solution includes the option to run background scripts and processes from a connected API."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"Provides everything in one solution."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"You can improve integrations of the operation with the solution."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"Certainly the UI could use some intensive work, but nevertheless, overall, it’s a complete product with its 3.4 version and much better features are available with 4.0."
"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."
"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."
"Error handling could be improved; GUI is lacking with respect to user privileges and connectivity."
"The upgrading process could be simplified."
"Install of the product itself could be improved and I would like to see better event monitoring."
"It lacked the user interface for multitenancy and basic platform management tasks. It is a leader in the niche area that they like to perform in, but it only does about 30% of top-tier advanced functions of platform management. It doesn't meet about 70% of what you need to manage a private cloud platform."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"Lacks the ability to do its own monitoring."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The setup and deployment could be simplified, and the pricing could improve."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Cloudify is ranked 20th in Cloud Management with 12 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Cloudify is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cloudify writes "Works very well for advanced service chaining requirements and has extremely advanced engineers for support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cloudify is most compared with Morpheus, CloudStack, VMware Aria Automation, OpenNebula and Nutanix Cloud Manager (NCM), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cloudify vs. ServiceNow IT Operations Management report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
