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CloudBolt vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Organizations saw 60% savings and 50% faster deliveries with CloudBolt, benefiting from automation and reduced support costs.
Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
7.4
CloudBolt offers responsive, efficient customer service with excellent support, fast issue resolution, and highly praised technical assistance.
Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
6.2
CloudBolt is scalable for varied infrastructures but needs blueprint improvements; ratings range from seven to nine out of ten.
Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
7.6
CloudBolt is stable and reliable, with effective support, though some face issues due to memory constraints and updates.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
 

Room For Improvement

CloudBolt needs improvements in cost optimization, UI design, container support, SaaS management, billing, integrations, and feature workflows.
ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
To improve CloudBolt, I believe the user experience needs enhancement as some users find it somewhat dated compared to newer cloud management platforms.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
 

Setup Cost

CloudBolt offers scalable pricing per server, with discounts for upfront purchases, appealing to automation-focused teams despite varying costs.
Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
 

Valuable Features

CloudBolt excels in governance, deployment, provisioning, multi-cloud management, integration, cost management, efficiency, and supports major cloud providers.
ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
From an integration standpoint, CloudBolt works well with various public and private cloud providers, including AWS, Azure, GCP, VMware, and Nutanix, as well as different virtualization software, infrastructure as code templates such as Ansible and Terraform, ITSM tools such as ServiceNow, and CMDB platforms.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

CloudBolt
Ranking in Cloud Management
21st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
Cloud Cost Management (33rd)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (3rd)
 

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of CloudBolt is 1.8%, down from 2.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
CloudBolt1.8%
Other96.6%
Cloud Management
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Centralized self-service has unified hybrid clouds and has improved governance and cost control
The best features CloudBolt offers include governance and policy control, allowing security teams to set up their specific guardrails with governance at scale. Multi or hybrid cloud abstraction provides a single pane of glass for different types of environments, and self-service catalogs enable technical or business users to request services without multiple tickets. CloudBolt also offers strong integration capabilities that work well with existing tools without disrupting the current environment. From an integration standpoint, CloudBolt works well with various public and private cloud providers, including AWS, Azure, GCP, VMware, and Nutanix, as well as different virtualization software, infrastructure as code templates such as Ansible and Terraform, ITSM tools such as ServiceNow, and CMDB platforms. CloudBolt has positively impacted my organization by managing multiple cloud environments for thousands of users with a complex enterprise workflow that has helped reduce man-hours required for provisioning resources. We have achieved faster delivery through standardized operating procedures and reduced reworks due to automation. The chargeback and showback mechanisms allow us to charge different business units according to their consumption, providing better governance, lower risk, and lower cost, resulting in a good return on investment. Since using CloudBolt, I have seen a 25 to 30 percent reduction in service delivery time and an improvement in efficiency of almost 20 to 25 percent within a timeframe of approximately 8 to 10 months.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Computer Software Company
11%
Manufacturing Company
9%
Government
8%
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise9
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What needs improvement with CloudBolt?
To improve CloudBolt, I believe the user experience needs enhancement as some users find it somewhat dated compared to newer cloud management platforms. From a telemetry and analytics perspective, ...
What is your primary use case for CloudBolt?
My main use case for CloudBolt includes having a centralized self-service provisioning and orchestration, allowing me to manage hybrid and multi-cloud provisioning across AWS, Azure, GCP, VMware, a...
What advice do you have for others considering CloudBolt?
For others looking into using CloudBolt, I advise defining governance policies early, focusing on building modular automation, and planning integrations in advance, such as IAM, CMDB, or security a...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

WM, CyWest, Panic, Camden, University of Maryland, Xerox, Neustar, Medidata, Continu, Aruba Networks, Neuberger Berman, Peak6, EverBank, Ascensus, Hosting Edge
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about CloudBolt vs. ServiceNow IT Operations Management and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.