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CloudBolt vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
CloudBolt's efficiency and automation reduced costs by 60% and improved delivery speed by over 50% in three years.
Sentiment score
7.4
ServiceNow IT Operations Management delivers ROI with enhanced efficiency, visibility, reduced staffing needs, but initial returns may vary.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
8.5
CloudBolt's customer service excels with quick responses, proactive follow-ups, and knowledgeable support, ensuring efficient issue resolution.
Sentiment score
6.4
ServiceNow IT Operations Management support is knowledgeable but inconsistent, with quick responses for some and delays for others.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
6.7
CloudBolt scales effectively across environments but may struggle with horizontal scaling; VMware infrastructure adapts by resource adjustments.
Sentiment score
7.6
ServiceNow IT Operations Management is scalable, integrates easily, ideal for large enterprises, but incurs substantial licensing costs.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
 

Stability Issues

Sentiment score
7.7
CloudBolt is widely regarded as stable, with some issues resolved swiftly and benefiting from strong support and collaboration.
Sentiment score
7.8
ServiceNow IT Operations Management is reliable and efficient, praised for stability but minor performance issues occur with complex setups.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
 

Room For Improvement

CloudBolt needs improvements in container support, user interface, integration, billing, scheduling, SaaS management, and on-prem/cloud integration.
ServiceNow IT Operations Management needs improvement in affordability, integration, AI capabilities, user interface, automation, customization, and simplicity.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
 

Setup Cost

CloudBolt offers flexible pricing with discounts, allowing cost-effective management based on deployment size, though fees vary by location.
ServiceNow IT Operations Management is costly but valued for its benefits, offering customizable and negotiable pricing models.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
 

Valuable Features

CloudBolt excels in ease of use, flexibility, and expandability, offering extensive automation, customization, and cloud management features.
ServiceNow IT Operations Management streamlines operations with Discovery, Service Mapping, and strong CMDB integration for efficient asset management.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
 

Categories and Ranking

CloudBolt
Ranking in Cloud Management
19th
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
8
Ranking in other categories
Cloud Cost Management (16th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of CloudBolt is 2.6%, up from 1.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

AdeolaEkunola - PeerSpot reviewer
The solution offers reliable resource control but needs to improve its UI
Cloudbox is just an abstraction software. There is no need for scalability. It's quite a simple solution. You might only need to increase the resources you apply to the CloudBold deployment. If, for example, the number of users increases, you might have to check the recommendations from CloudBolt and act accordingly. We have over 100 internal users. Regarding the infrastructure it sits on, the solution sits on the private of the on-prem, a VMware infrastructure that stands across two sites, the DR and the main production. We have over 60 ESXi of Asterisk and about 500 or 1,000 virtual machines.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Government
10%
Manufacturing Company
8%
Financial Services Firm
8%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CloudBolt?
I find the self-service features valuable.
What is your experience regarding pricing and costs for CloudBolt?
I rate the pricing an eight out of ten because the solution is expensive. The license is expensive to acquire.
What needs improvement with CloudBolt?
The area of integrating on-prem and cloud needs improvement. Another area that the solution needs to improve on is the UI. The UI can be much better.
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

WM, CyWest, Panic, Camden, University of Maryland, Xerox, Neustar, Medidata, Continu, Aruba Networks, Neuberger Berman, Peak6, EverBank, Ascensus, Hosting Edge
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about CloudBolt vs. ServiceNow IT Operations Management and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.