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CloudBolt vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
CloudBolt delivers significant ROI with automation, faster provisioning, reduced costs, and enhanced integration for consistent, efficient infrastructure management.
Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
I have seen a return on investment in terms of time saved as faster infrastructure deliveries.
Cloud Engineer at a computer software company with 501-1,000 employees
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
6.9
CloudBolt's customer service is praised for responsiveness, effective communication, swift issue resolution, and high user satisfaction.
Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
We have a weekly sync-up call to get a new feature request or if we have any questions regarding it.
Infrastructure Engineering Senior Advisor at a healthcare company with 10,001+ employees
Customer support for CloudBolt is good.
Cloud Engineer at a computer software company with 501-1,000 employees
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
6.2
CloudBolt effectively handles scalability with numerous virtual machines, though predefined blueprints and support delays are occasionally noted.
Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
8.0
CloudBolt offers stable performance with high user satisfaction, quick support resolutions, and personalized assistance for optimizing deployment practices.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
 

Room For Improvement

CloudBolt needs enhancements in scheduling, integration, UI/UX, setup simplicity, container support, reporting, cost optimization, and customization.
ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
To improve CloudBolt, I believe the user experience needs enhancement as some users find it somewhat dated compared to newer cloud management platforms.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
CloudBolt can be improved. It needs way more customizations when it comes to provisioning itself.
IT Systems Engineer at a manufacturing company with 10,001+ employees
If that can be integrated and all the workflows can be managed and customized using the MCP agent, that would be a really good feature to add.
Infrastructure Engineering Senior Advisor at a healthcare company with 10,001+ employees
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
 

Setup Cost

CloudBolt offers cost-effective pricing for small setups but can be expensive for large infrastructures; upfront purchases provide savings.
Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
CloudBolt currently offers a free version of its cloud management platform for up to 100 managed resources; this was announced on August 31, 2026.
Cloud Engineer at a computer software company with 501-1,000 employees
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
 

Valuable Features

CloudBolt enhances multi-cloud management with automation, governance, cost efficiency, and improved ROI, streamlining enterprise workflows and processes.
ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
From an integration standpoint, CloudBolt works well with various public and private cloud providers, including AWS, Azure, GCP, VMware, and Nutanix, as well as different virtualization software, infrastructure as code templates such as Ansible and Terraform, ITSM tools such as ServiceNow, and CMDB platforms.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
The best features CloudBolt offers are its speed, which is very fast in terms of provisioning compared to traditional ISO-based methods.
IT Systems Engineer at a manufacturing company with 10,001+ employees
We are able to do a lot of customization in CloudBolt specific to our use case.
Infrastructure Engineering Senior Advisor at a healthcare company with 10,001+ employees
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

CloudBolt
Ranking in Cloud Management
21st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
12
Ranking in other categories
Cloud Cost Management (31st)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
14th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (3rd), IT Infrastructure Monitoring (15th), AIOps (4th)
 

Mindshare comparison

As of October 2026, in the Cloud Management category, the mindshare of CloudBolt is 1.8%, down from 2.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
CloudBolt1.8%
Other96.6%
Cloud Management
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Centralized self-service has unified hybrid clouds and has improved governance and cost control
The best features CloudBolt offers include governance and policy control, allowing security teams to set up their specific guardrails with governance at scale. Multi or hybrid cloud abstraction provides a single pane of glass for different types of environments, and self-service catalogs enable technical or business users to request services without multiple tickets. CloudBolt also offers strong integration capabilities that work well with existing tools without disrupting the current environment. From an integration standpoint, CloudBolt works well with various public and private cloud providers, including AWS, Azure, GCP, VMware, and Nutanix, as well as different virtualization software, infrastructure as code templates such as Ansible and Terraform, ITSM tools such as ServiceNow, and CMDB platforms. CloudBolt has positively impacted my organization by managing multiple cloud environments for thousands of users with a complex enterprise workflow that has helped reduce man-hours required for provisioning resources. We have achieved faster delivery through standardized operating procedures and reduced reworks due to automation. The chargeback and showback mechanisms allow us to charge different business units according to their consumption, providing better governance, lower risk, and lower cost, resulting in a good return on investment. Since using CloudBolt, I have seen a 25 to 30 percent reduction in service delivery time and an improvement in efficiency of almost 20 to 25 percent within a timeframe of approximately 8 to 10 months.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Manufacturing Company
10%
Computer Software Company
9%
Healthcare Company
8%
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise11
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for CloudBolt?
My experience with pricing, setup cost, and licensing includes that CloudBolt currently offers a free version of its cloud management platform for up to 100 managed resources; this was announced on...
What needs improvement with CloudBolt?
CloudBolt can be improved in areas such as initial workflow design, product complexity, and customization.
What is your primary use case for CloudBolt?
I have been using CloudBolt for nearly one year. My main use case for CloudBolt is as a centralized cloud management and orchestration layer for provisioning and managing infrastructure across diff...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

WM, CyWest, Panic, Camden, University of Maryland, Xerox, Neustar, Medidata, Continu, Aruba Networks, Neuberger Berman, Peak6, EverBank, Ascensus, Hosting Edge
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about CloudBolt vs. ServiceNow IT Operations Management and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.