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ClickUp vs Smartsheet comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
ClickUp improves efficiency and productivity, offering time savings without a team, though its value varies by company needs.
Sentiment score
6.9
Smartsheet enhances productivity and collaboration, automates processes, manages timelines, and is cost-effective compared to Microsoft Project alternatives.
A primary advantage is that I can have individual projects without a team, and I can also manage team-based projects without being a project manager.
Solution Architect And Senior Consultant at Keysight Technologies
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
Project Manager at a university with 1,001-5,000 employees
 

Customer Service

Sentiment score
4.4
ClickUp's efficient customer service, knowledge base, and quick issue resolution contribute to high user satisfaction and reliability.
Sentiment score
6.8
Smartsheet's customer service feedback is mixed, with praise for responsiveness and resources but concerns over response delays and ticket management.
 

Scalability Issues

Sentiment score
7.1
ClickUp scales well for teams of all sizes, though some features and the free version have limitations.
Sentiment score
7.4
Smartsheet is praised for scalability, integration features, and cost-effectiveness, with some concerns over task tracking in larger projects.
I believe ClickUp's scalability can handle more users or larger workloads if our company grows, as long as the people who set these things up know what they are doing and use the features properly.
Compliance manager at Collective legal
Smartsheet is pretty flexible and scalable.
Project Manager at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.8
ClickUp is highly rated for stability, praised for reliable performance without glitches or downtime, often scoring nine or ten.
Sentiment score
7.9
Users find Smartsheet stable, with minor issues, high reliability ratings, and minimal disruptions enhancing overall satisfaction.
ClickUp is quite stable, and I don't see glitches or latency issues.
Solution Architect And Senior Consultant at Keysight Technologies
 

Room For Improvement

ClickUp needs UI, mobile app, AI integration, bug tracking, and documentation improvements to enhance user experience and customization.
Users want better data management, UI, integration, security, support, and Excel-like features in Smartsheet.
One area that requires improvement would be the integration with existing systems, such as legacy systems and other project management software.
Solution Architect And Senior Consultant at Keysight Technologies
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
 

Setup Cost

ClickUp offers affordable, flexible pricing with competitive enterprise rates and free guest access, appealing to cost-conscious users.
Smartsheet pricing is user-based, varies by plan, and advanced features can increase costs compared to competitors like Microsoft Project.
Licensing might be cheaper per user.
Project Manager at a university with 1,001-5,000 employees
 

Valuable Features

ClickUp streamlines team collaboration with a user-friendly interface, advanced task management, scheduling tools, and AI-enhanced automation features.
Smartsheet offers real-time collaboration, customizable dashboards, automation, and integration, making it ideal for efficient project management.
ClickUp improves my team's collaboration process, as it allows inviting everyone without requiring a corporate email address, and external contractors can also see the project, which is a very important feature I prefer over other products.
Solution Architect And Senior Consultant at Keysight Technologies
The audit trail feature has helped me and my team because whenever there is a task followed up, or if it is not done, or if it is changed, we can always go back and see why it was done and when it was done, so it helps keep accountability as well.
Compliance manager at Collective legal
Automation helps by simplifying some manual work, saving time and facilitating communication.
Project Manager at a university with 1,001-5,000 employees
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
Solution Architect at Think People
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
 

Categories and Ranking

ClickUp
Ranking in Project Management Software
15th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Smartsheet
Ranking in Project Management Software
11th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
43
Ranking in other categories
Project Portfolio Management (9th)
 

Mindshare comparison

As of October 2026, in the Project Management Software category, the mindshare of ClickUp is 1.0%, down from 1.8% compared to the previous year. The mindshare of Smartsheet is 2.1%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Mindshare Distribution
ProductMindshare (%)
Smartsheet2.1%
ClickUp1.0%
Other96.9%
Project Management Software
 

Featured Reviews

LR
Compliance manager at Collective legal
Team collaboration has become clearer and task follow-ups now keep accountability high
The best features ClickUp offers include the follow-up process where it reminds you that there are tasks pending and how you can share all policies and everything between the teams. I also really appreciate that you get notifications and an audit trail of what happened to each task. The audit trail feature has helped me and my team because whenever there is a task followed up, or if it is not done, or if it is changed, we can always go back and see why it was done and when it was done, so it helps keep accountability as well. ClickUp has positively impacted my organization by making things more efficient and giving things more clarity. A specific example of how efficiency or clarity has improved is that after a meeting, once the tasks are decided and the way forward is decided, it is just a matter of assigning all the tasks to each individual, and then it gets done because it is assigned.
DS
Project Manager at a university with 1,001-5,000 employees
Automation simplifies manual tasks and facilitates team communication
There are many useful features in Smartsheet. One can easily share plans with the entire team, and it functions similarly to Microsoft Project. Creating dependencies across all tasks is smooth, and team members can make adjustments if necessary. Automation helps by simplifying some manual work, saving time and facilitating communication.
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Top Industries

By visitors reading reviews
Educational Organization
14%
Financial Services Firm
11%
Outsourcing Company
8%
Construction Company
8%
Financial Services Firm
11%
Manufacturing Company
10%
Outsourcing Company
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for ClickUp?
I do not know about the experience with pricing, setup cost, and licensing for ClickUp because I was not the one who set up the pricing, so I really do not know as it was not done by me.
What needs improvement with ClickUp?
I cannot think of any way ClickUp can be improved, probably because I have still been using it for a short while.
What is your primary use case for ClickUp?
My main use case for ClickUp is communication and task management. I use ClickUp for communication to communicate within the team, and task management to ensure tasks are followed up and assigned t...
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What is your experience regarding pricing and costs for Smartsheet?
Licensing might be cheaper per user. I rate it as seven or eight due to its demanding nature. For personal use, I have a monthly subscription, while the company uses an annual basis.
What needs improvement with Smartsheet?
Currently, I feel that Smartsheet fulfills all my needs. However, I need to investigate more about the product to identify specific areas for improvement.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about ClickUp vs. Smartsheet and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.