

Smartsheet and ClickUp compete in the project management software category. Smartsheet has the upper hand with its extensive integration options and project customization capabilities.
Features: Smartsheet offers Gantt charts, low-code automation, and robust reporting. It integrates seamlessly with platforms like Jira and Microsoft Teams. ClickUp is noted for its intuitive interface, timeline views, AI automation, and real-time collaboration, centralizing operations effectively.
Room for Improvement: Smartsheet faces challenges with real-time data updates, lack of seamless integration with some platforms, and the need for improved dashboard aesthetics and security settings. ClickUp's limitations include mobile capabilities, certain integrations, and navigation complexity, with calls for a simpler interface and intuitive link functionalities.
Ease of Deployment and Customer Service: Smartsheet provides public, private, and hybrid cloud deployment options, appealing to diverse needs, but has mixed feedback on technical support. ClickUp, mainly operating in public cloud environments, is noted for effective technical support.
Pricing and ROI: Smartsheet's flexible pricing distinguishes between free and enterprise plans, but some users find enterprise features expensive. ClickUp is recognized for affordable entry-level pricing. Both offer good ROI, with Smartsheet appealing to large enterprises and ClickUp favored by SMEs for cost-effectiveness.
A primary advantage is that I can have individual projects without a team, and I can also manage team-based projects without being a project manager.
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
I believe ClickUp's scalability can handle more users or larger workloads if our company grows, as long as the people who set these things up know what they are doing and use the features properly.
Smartsheet is pretty flexible and scalable.
ClickUp is quite stable, and I don't see glitches or latency issues.
One area that requires improvement would be the integration with existing systems, such as legacy systems and other project management software.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
Licensing might be cheaper per user.
ClickUp improves my team's collaboration process, as it allows inviting everyone without requiring a corporate email address, and external contractors can also see the project, which is a very important feature I prefer over other products.
The audit trail feature has helped me and my team because whenever there is a task followed up, or if it is not done, or if it is changed, we can always go back and see why it was done and when it was done, so it helps keep accountability as well.
Automation helps by simplifying some manual work, saving time and facilitating communication.
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
| Product | Market Share (%) |
|---|---|
| Smartsheet | 2.2% |
| ClickUp | 1.2% |
| Other | 96.6% |

| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.
Smartsheet offers a comprehensive platform for project management, featuring real-time sharing, cloud accessibility, and a user-friendly interface, which enhance workflow efficiency and project tracking capabilities.
Smartsheet stands out in the realm of project management by integrating robust tools like Gantt chart creation and seamless compatibility with products like Jira and Microsoft Teams. Its dashboards, intuitive design, and flexible customization options support efficient collaboration and centralized management. Enhancements such as real-time change visibility without refreshing, advanced automation capabilities, and improved integration with APIs address user needs. Sectors spanning from strategic initiatives to operational tasks benefit from this customizable, cloud-based platform.
What are the key features of Smartsheet?In specific industries, Smartsheet is leveraged for creating project plans, managing tasks, and compiling statistics. Teams use dashboards for data visualization to monitor multiple projects efficiently. The platform supports resource management, approvals, and collaboration, integrating features like automation and data export for comprehensive project oversight.
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