ClickUp vs Smartsheet comparison

ClickUp and Smartsheet are both solutions in the Project Management Software category. ClickUp is ranked #11 with an average rating of 7.9, while Smartsheet is ranked #5 with an average rating of 7.7. ClickUp holds a 2.0% mindshare in PMS, compared to Smartsheet’s 4.9% mindshare. Additionally, 83% of ClickUp users are willing to recommend the solution, compared to 92% of Smartsheet users who would recommend it.

ClickUp

Read 18 ClickUp reviews

661 Views
342 Comparison Views

83% willing to recommend

Smartsheet

Read 41 Smartsheet reviews

3,214 Views
1,184 Comparison Views

92% willing to recommend

ClickUp

Smartsheet

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Executive SummaryUpdated on Dec 19, 2024

Smartsheet and ClickUp compete in the project management software category. Smartsheet has the upper hand with its extensive integration options and project customization capabilities.

Features: Smartsheet offers Gantt charts, low-code automation, and robust reporting. It integrates seamlessly with platforms like Jira and Microsoft Teams. ClickUp is noted for its intuitive interface, timeline views, AI automation, and real-time collaboration, centralizing operations effectively.

Room for Improvement: Smartsheet faces challenges with real-time data updates, lack of seamless integration with some platforms, and the need for improved dashboard aesthetics and security settings. ClickUp's limitations include mobile capabilities, certain integrations, and navigation complexity, with calls for a simpler interface and intuitive link functionalities.

Ease of Deployment and Customer Service: Smartsheet provides public, private, and hybrid cloud deployment options, appealing to diverse needs, but has mixed feedback on technical support. ClickUp, mainly operating in public cloud environments, is noted for effective technical support.

Pricing and ROI: Smartsheet's flexible pricing distinguishes between free and enterprise plans, but some users find enterprise features expensive. ClickUp is recognized for affordable entry-level pricing. Both offer good ROI, with Smartsheet appealing to large enterprises and ClickUp favored by SMEs for cost-effectiveness.

To learn more, read our detailed ClickUp vs. Smartsheet Report (Updated: April 2025).

Buyer's Guide

ClickUp vs. Smartsheet

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ClickUp

Ranking in Project Management Software

11th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Smartsheet

Ranking in Project Management Software

5th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Project Portfolio Management (3rd)

Mindshare comparison

As of May 2025, in the Project Management Software category, the mindshare of ClickUp is 2.0%, up from 1.4% compared to the previous year. The mindshare of Smartsheet is 4.9%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software

Featured Reviews

VarchasSubrahmanya

Director of Products at ADP

A stable solution that offers it users a choice to opt for a streamlined approach to task management

From a product management function perspective, it can be challenging to measure whether ClickUp improves efficiency on a month-to-month basis. However, I believe that using ClickUp helps maintain our efficiency levels. If we were to stop using it, I am 100% sure that our efficiency would decrease. That being said, just because we are using ClickUp does not automatically mean our efficiency will increase. We have reached a point where we understand how to use ClickUp effectively, and without it, it would definitely be a problem. However, using it alone does not make us better every day. The absence of ClickUp would definitely cause a problem. But, since we are using ClickUp, we don't get to improve 10% on a month-by-month or a year-on-year basis. So, that's very difficult to measure. Introducing automation and AI would greatly benefit ClickUp by reducing manual work. Currently, team members need to update tasks and communicate issues, which requires me to read through each task and comment to understand the situation. However, if AI could assist in making faster decisions, it would greatly improve efficiency. I need to intervene at a minute level to discover if someone is facing a problem, but AI could help detect issues faster. The success of AI implementation can be seen in how ChatGPT has utilized AI.

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PaulDiaz

Project Manager at Amgen

Needs to improve baselines and changing dates can be frustrating

I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We found it very simple and intuitive to use...The initial setup is straightforward."

"The simplicity of the tool is valuable because it has categories and subcategories."

"It is a scalable solution. I would rate it a ten out of ten."

"We can update tasks and track projects."

"ClickUp offers a relatively user-friendly experience, especially when it comes to its fundamental features."

"Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier."

"It gives reminders for important project dates and when a particular task is about to close."

"The tool is pretty intuitive."

More ClickUp pros

"We like Smartsheet's workflows, automation, and low-code capabilities. I don't know of any other project management tool with low-code functionality designed for project managers."

"As I am in the corporate legal department, I have to deal with a number of contracts and sometimes it's hard to keep up with email transactions. Having the tracker sheet and being able to build dashboards and workflow has been quite valuable."

"The dashboard and the layouts are quite good."

"Smartsheet is stable."

"The tool reduces manual labour and it is user-friendly."

"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."

"For doing project plans what was really valuable is the ability to do a predecessor."

"If you just need a planning tool, it's a low-cost and effective option."

More Smartsheet pros

Cons

"ClickUp doesn't have a roadmap vision and a proper way of planning."

"ClickUp could improve its documentation section."

"They should explain better how costs and licensing are distributed."

"ClickUp can improve the UI for mobile devices. For example, they are lacking some features in the Android version, such as Gantt charts."

"Introducing automation and AI would greatly benefit ClickUp by reducing manual work."

"The email portion, specifically the email automation, where you can add attachments, has room for improvement."

"The solution's user interface is complex and has a steep learning curve. You can't easily find the features that you are looking for."

"ClickUp's interface needs improvement."

More ClickUp cons

"We have to manually put in every dependency in Smartsheet."

"Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything."

"You were forced to create a new tab rather than add another sheet."

"Every feature for text mining, even process mining, would be a plus. We have about two hundred contract management events daily. First, I share specific documents. I talk about the search function because we assume it has a thorough search when we read the catalog. But when you test it, you realize it doesn't search within attachments. So, it's a great search function, but you need the brand folder. It has many options and can become complex."

"The solution should include integrations with other platforms or software."

"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them."

"They provide a limited number of sheets which is not enough."

"The only reason we migrated to another application was the full integration available in other solutions. We never used the integration capabilities of Smartsheet."

More Smartsheet cons

Pricing and Cost Advice

"The product’s cost is high."

"ClickUp’s pricing is better than Jira Align’s."

"This solution costs $20 per user per month. If you have 20 users, you would pay $400 per month. There are no hidden fees that we are aware of."

"The product is expensive."

"It's very affordable."

"The price of ClickUp is reasonable. The price is approximately eight dollars per month per person."

"I don't have a lot of information about the pricing, but I know that it is fairly inexpensive."

"ClickUp is affordable."

More ClickUp pricing and cost advice

"Smartsheet has many licensing models. You need to add the package that best suits your requirements. The license is paid per user and it is monthly. The cost was approximately $7 per PC, $15 for professional, and $33 for the enterprise plan."

"There's a license for Smartsheet, and the enterprise plan comes down to about $750. My company also pays an extra $60 monthly apart from the standard licensing fee."

"For a normal license, like the one I had: I had my own Smartsheet because I wanted to play with it and I didn't want to mess with what I was doing in Verizon, so I paid $200 monthly, and it gave me all the same functionalities, so I could do whatever I wanted for $200. The problem is if you have anyone else working on it or deploying on it, it's $200 a month for every single person who's deployed on it, that's working on it as an owner or an administrator, so owners and administrators are the only ones who can change, edit, and add data to worksheets and columns. Depending on the size of your organization, Smartsheet can be costly. As for implementing its Control Center, Smartsheet forces you to have three people come in: it's a minimum of three people from Smartsheet for three months who will provide you the solutions for the Control Center side, and that's $150 an hour, so it can become very expensive. For my company, not having the Control Center would save on the setup fees and then the $20,000 a year, because the Control Center of Smartsheet is a yearly subscription of $20,000."

"If I'm not mistaken, it was pretty manageable. It was about 200 bucks a seed. The business really felt a strong need for it. So, it was viewed as a safer and more straightforward cost that we were willing to pay as compared to Domo, which took some convincing."

"Its licensing is on a yearly basis. I was responsible for negotiating the price with the Smartsheet team, but I don't remember what the price was. Its standard license probably was around 5,000 to 6,000 a year. The enterprise version is significantly more expensive."

"The solution is too expensive."

"The solution is expensive."

"There's a trial version and a free version. Each license costs a decent amount, $25 per month or something."

More Smartsheet pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Healthcare Company

13%

University

Media Company

Educational Organization

38%

Manufacturing Company

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ClickUp?

Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.

See all answers

What is your experience regarding pricing and costs for ClickUp?

ClickUp's pricing is as per market standards.

See all answers

What needs improvement with ClickUp?

They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.

See all answers

Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?

Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...

See all answers

What do you like most about Smartsheet?

The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...

See all answers

What is your experience regarding pricing and costs for Smartsheet?

The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.

See all answers

Comparisons

Bitrix24 vs ClickUp

Compared 56% of the time

Microsoft Project vs ClickUp

Compared 27% of the time

Jira vs ClickUp

Compared 16% of the time

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Planisware vs Smartsheet

Compared 13% of the time

Broadcom Clarity vs Smartsheet

Compared 10% of the time

ServiceNow Strategic Portfolio Management vs Smartsheet

Compared 10% of the time

Adobe Workfront vs Smartsheet

Compared 8% of the time

Microsoft Project vs Smartsheet

Compared 7% of the time

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Product Reports

Buyer's Guide

ClickUp

May 2025

Download ClickUp product report

Buyer's Guide

Smartsheet

April 2025

Download Smartsheet product report

Overview

Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.

ClickUp

Smartsheet is a dynamic platform with features like real-time data sharing, Gantt charts, and integration with Jira and Microsoft Teams, offering valuable tools for efficient task management.

Smartsheet combines Excel-like functionality with cloud accessibility, making it efficient for tracking, reporting, and workflow management. Users benefit from its scalability and robust security, making it ideal for enterprise-level projects. However, improvements in data visibility, real-time collaboration, and user-friendliness can enhance its utility. Customizable dashboards, project management features, and seamless integrations offer great flexibility, though there is a demand for better automation, API enhancements, and new templates.

What are Smartsheet's most important features?

Real-time Data Sharing: Facilitates seamless collaboration between users.
Project Management Tools: Includes Gantt charts and task prioritization for efficient project tracking.
Integration: Works with major platforms like Jira and Microsoft Teams for comprehensive data flow.
Automation Capabilities: Reduces manual work with robust automation functionalities.
Customizable Dashboards: Allows users to tailor dashboards to meet specific needs.

What benefits or ROI should users look for in reviews?

Efficiency: Streamlines workflows with tools that enhance project tracking and collaboration.
Scalability: Supports growing enterprise demands with its scalable architecture.
Security: Provides robust, secure environments for data management.
Adaptability: Offers flexibility to customize workflows for improved resource management.

Smartsheet is utilized by organizations in industries like engineering, education, and IT for project management, task tracking, and data integration. It enables planning, scheduling, and team collaboration, facilitating dashboard creation and automation of processes. Its flexibility in customizing workflows is appealing to those managing projects and programs.

Smartsheet

Sample Customers

Information Not Available

Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix

Buyer's Guide

ClickUp vs. Smartsheet

April 2025

Free Report: ClickUp vs. Smartsheet

Find out what your peers are saying about ClickUp vs. Smartsheet and other solutions. Updated: April 2025.

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