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DocuSign vs ShareFile vs SignNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2025, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 27.3%, down from 30.0% compared to the previous year. The mindshare of ShareFile is 2.2%, down from 2.6% compared to the previous year. The mindshare of SignNow is 5.2%, up from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Market Share Distribution
ProductMarket Share (%)
DocuSign27.3%
ShareFile2.2%
SignNow5.2%
Other65.3%
eSignature (Electronic Signature)
 

Featured Reviews

AshishKumar13 - PeerSpot reviewer
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
Claudio Chalom - PeerSpot reviewer
Prompt tech support; good pricing
Before we started using SignNow, we used to send enrollment agreements to our customers via email, manually asking them to sign those agreements. It was troublesome for them to print the agreements out, sign them, scan them, and then send them back. That was causing a lot of issues when it comes to getting the agreement before the actual contract starts. The reminder feature is also very important. When we send them this agreement electronically, it looks nice to the customer. Before we had this solution, we had about 30% of customers that didn't sign agreements. Now that we have SignNow, that number has dropped to less than five percent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"Very convenient, saves dealing with hard copies of documents."
"The solution is stable."
"You can customize how you want to use the solution."
"The most valuable feature of DocuSign is its ability to save time."
"The solution is reasonably priced."
"DocuSign is easy to use. I also like the document tracking features."
"We can structure the signature."
"Easy to manage and fully secure."
"The solution is scalable."
"This provides us with a secure way of sending tax returns without having to use passwords."
"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."
"It's user-friendly for end users."
"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
"Citrix has a very good file auditing features and security features."
"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."
"It was easy to send it around to only the relevant parties."
"Before we had this solution, we had about 30% of customers that didn't sign agreements. Now that we have SignNow, that number has dropped to less than five percent."
"I like that it works well for my company. I will not be switching to another solution. I don't have any complaints."
 

Cons

"The support is not accessible sometimes to African businesses."
"Some people are not that computer-literate, and people don't understand the concept of the digital signature."
"We'd like to have some integration with some of our IT services."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"There are sometimes delays in user communication."
"I could always use better security around the solution."
"It should automatically be datestamped beside the signature."
"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."
"Everything they have should be integrated into one item."
"Some of our customers are facing issues if they've deployed in hybrid mode."
"My only issue with this solution is the cost, which should be improved."
"The configuration on the mobile devices is a little clunky, in terms of setting up the application."
"There are sometimes scalability issues after updates."
"They should integrate the solution with more email services."
"The user interface is not very intuitive."
"I'm not sure if this option was available; however, after having the form signed, I had to send it to a third party that would take the form and deals with it. There wasn't an option to have the forms, once signed, to a third party."
"In the next release, I would like more protection. Security is of the highest importance for our company."
"The area I think this solution can improve is user features."
 

Pricing and Cost Advice

"The tool is expensive."
"You have to work hard in order to get the suitable licenses."
"I give the cost of the solution a five out of five."
"If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."
"Citrix has a very good file auditing features and security features."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Government
9%
Educational Organization
7%
Computer Software Company
13%
Legal Firm
11%
Manufacturing Company
7%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
The pricing is almost reasonable. It depends on what features we are using. The e-signature and CLM pricing is almost...
What needs improvement with DocuSign eSignature?
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation r...
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Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
Citrix RightSignature, Citrix ShareFile
No data available
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
salesforce, Office 365, Google Aps, SharePoint, MobileIron, Redbooth
Find out what your peers are saying about Docusign, Adobe, Conga and others in eSignature (Electronic Signature). Updated: September 2025.
867,836 professionals have used our research since 2012.