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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs LogMeIn Central comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Citrix DaaS (formerly Citri...
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Remote Access (5th), Virtual Desktop Infrastructure (VDI) (1st), Desktop as a Service (DaaS) (1st)
LogMeIn Central
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
Remote Monitoring and Management (RMM) (15th)
 

Mindshare comparison

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and LogMeIn Central aren’t in the same category and serve different purposes. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is designed for Application Virtualization and holds a mindshare of 22.2%, down 27.9% compared to last year.
LogMeIn Central, on the other hand, focuses on Remote Monitoring and Management (RMM), holds 3.4% mindshare, up 3.1% since last year.
Application Virtualization Mindshare Distribution
ProductMindshare (%)
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)22.2%
Parallels Remote Application Server (RAS)14.6%
Inuvika13.5%
Other49.7%
Application Virtualization
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
LogMeIn Central3.4%
Kaseya VSA12.8%
NinjaOne10.2%
Other73.6%
Remote Monitoring and Management (RMM)
 

Featured Reviews

SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.
Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling
Has good stability and an easy initial setup process
We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"XenDesktop VDI is the best in class desktop virtualization solution with the best support for clients."
"Because of the solution's ubiquity, it is easier to find answers to problems than with competitive products."
"The most valuable feature is the seamless application edition with the low-level network bandwidth because we have between 10 and 15 sites in France with a low level of communication needs. We need to deploy our main application, the ERP system, and we needed an efficient solution to provide a solution to the remote sites, with very small links between the data center and the remote site."
"Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is a mature infrastructure solution that provides considerable flexibility for corporate environments."
"I can access it from anywhere."
"When you compare the cloud version to the on-premise Citrix environment, the cloud version wins out."
"My focus has primarily been on publishing virtual applications."
"The service dash and Workspace Environment Manager service are good features."
"I function through LogMeIn, because it gives me everything I need."
"For the servers, you have 24/7 unattended access, and for the clients, it may be 24/7."
"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"​The initial setup was simple."
"Remote access, we can remote access our clients, the workstation servers."
"It saves us drive time, we don't have to go to clients. We can just use remote access."
"It is a scalable solution."
 

Cons

"As a market leader, they have got excellent product variety, but they should improve the user and administration experiences."
"I had a stability issue with Citrix XenServer. If you experience a problem with XenServer, you must know Linux commands, unlike with VMWare ESX."
"Integration with other vendors could be improved."
"We're running into all kinds of speed issues and reliability issues. There are frequent disconnects, and we're not sure whether that's a problem with the product, with the way the product has been deployed, or with server capacity or bandwidth. Our IT department pays attention to that, but we are feeling the impact of that."
"The product advances really fast. For some customers, we need better backwards compatibility."
"They can simplify the process of printers. Printers were quite a difficult issue. It took us a long time to iron this issue out. We have the most simple use case where people connect from home to either a virtual machine or their physical desktop. We tried more complex solutions like Machine Creation Services, and they were more overhead than they were worth for us. I found them difficult to work with and confusing, and they were not worth the work for us."
"Tech support can be slow if you do not receive help from the US representatives."
"Where improvement could be driven is in terms of clarity as to the functionality of some of the solutions."
"Client setup."
"I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details."
"Our clients are having issues with printing."
"The client could have a bit more functionality, as some changes can only be made through the web interface."
"Cost. It's probably worth the value, but the price increases over the last five years are getting harder to justify."
"The price. I complain about it all the time."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"It is easy to get locked out, which is something that needs to be improved."
 

Pricing and Cost Advice

"It is a bit costly, but enterprise class features come with a cost."
"The cost of the Citrix software reflects what I would expect a product of that nature, in that market, to be. Understanding the licensing is quite a bit more complicated, because one of the things about Citrix is that you can buy licensing at different levels... Yet I still like the idea because it means that if all you need is a basic load balancing solution, then you don't need to buy an advanced or premium license."
"We have more than a million seats under management so we get the best price."
"I don't quite remember the specifics of what we had. I believe we had a 25-user license, and I don't recall it being overly expensive."
"It is quite expensive, but so are the competitors on the market."
"Citrix is a mid-range cost solution compared to some others out there."
"I think it is a little high priced."
"The licensing is $125 USD per user."
"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."
"Pricing is a little on the expensive side, compared to what TeamViewer has offered."
"The solution's price is reasonable."
"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."
"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."
"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."
"The price needs improvement. It is ridiculously expensive now, and no features have really changed."
"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Comms Service Provider
8%
Construction Company
15%
Manufacturing Company
9%
Financial Services Firm
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise21
Large Enterprise69
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
 

Questions from the Community

What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...
What is your experience regarding pricing and costs for Citrix Workspace?
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud. Tiered pricing based on company size would be beneficial.
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Also Known As

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
No data available
 

Interactive Demo

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Overview

 

Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Au Bon Pain, BELL (Building Educated Leaders for Life)
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903,067 professionals have used our research since 2012.