Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs LogMeIn Central comparison

"Remote work has been enhanced"

"The initial setup is easy."

"For our company's customers, I feel that the product is stable."

"The product is simple to set up, and its deep integration with Microsoft is also a valuable feature."

"The feature that I like is that it is fast."

"The most valuable feature of the solution is that it supports team clients."

"It is a stable solution. We don't usually have problems with the platform...It is a very scalable solution."

"Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is highly recommended due to its ability to flawlessly handle 100% of the apps it packages, compared to App-V, which struggled with 20% to 30% of apps."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"The initial setup was very easy."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"The ITSM adapters need to be enhanced."

"There is room for slight improvement in performance optimization and interface refinement."

"This solution is resource-intensive, it takes a lot of Bandwidth and a lot of the resources of the server."

"Compared with the Outlook mobile app, the Citrix mobile app shows some lag in authentication."

"The solution's cost has almost doubled this year, and it could be made cheaper."

"As an end-to-end solution for implementing Zero Trust principles I would rate it a six or a seven out of 10, because it doesn't cover all aspects of Zero Trust. There are quite a few aspects you need to cover."

"We have had issues with certain aspects, which is why we are looking for alternatives. For example, the firewall solution from Citrix is a bit complicated. Integration is hard."

"Their customer support can be improved a lot as it lacks a lot of knowledgeable help."

"Do not use the technical support."

"Sometimes it just fails to load."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"It's not really a true RMM product but more of just a remote access."

"The initial load is terribly slow and often has delays with the login page loading."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"I do not like the antivirus."

"You can buy an on-cloud or on-prem license. You can switch between on-cloud users and on-prem users. Its licensing is cheap. It is from $8 to $15 per user. It is not that expensive when you compare the cost of buying new hardware with the cost of the license. For example, at $15 per user, it costs around $180 for a year, which is cheaper than buying a $600 PC that at a certain stage, you will again have to change because its hardware is not supported. It may also get damaged or stolen. So, you can compare the cost of the actual hardware that you have to buy and the time spent in supporting the clients with the cost of its license."

"The solution is expensive and I give the cost a four out of ten."

"It is an expensive solution. I rate its pricing a nine out of ten."

"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."

"We are just now approaching the end of our initial purchase, which was an excellent price for us as an academic institution. We got a very good deal to get us on board. That license is up for renewal in about a year, and we are nervously waiting to see what the pricing will be."

"Citrix licensing is expensive."

"It is quite expensive, but so are the competitors on the market."

"The Citrix license model has changed. It costs around $240 per user for a single username, but a concurrent license costs double."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"It really is an expensive product for me.​"

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"The solution's price is reasonable."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."