Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs LogMeIn Central comparison

"Before we adopted a VDI storage solution, our customers' personal information was leaked. This happened a lot. But since we adopted a VDI solution, these kinds of issues have happened rarely."

"The tech support is fast, knowledgeable, and customer-friendly."

"It has improved delivering applications to remote locations with its lower bandwidth utilization."

"Its user-friendliness is most valuable. It was easy to log in and navigate. Some of such solutions are not very user-friendly, but this one was."

"It is stable, easy to scale, and provides secure remote access."

"With this product, everyone can have a similar kind of desktop environment."

"The Provisioning Services are the most valuable feature. We have Premium licensing, so Provisioning Services is huge for us, along with the Virtual Apps and Desktops part. It allows us to have a vDisk for every region, one that can easily be copied between them if we need to, to limit the amount of updates we have to do."

"The solution provides everything in one integrated platform. When it comes to monitoring their solution, it is really easy. We have all the information in one place so we can have the right information at the right moment. We can be proactive when it comes to dealing with performance, maintenance, and security issues."

"​The initial setup was simple."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"I have called for help to their technical support, and they have been extremely helpful."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"It is a scalable solution."

"This solution is resource-intensive, it takes a lot of Bandwidth and a lot of the resources of the server."

"Citrix Workspace can improve by being more secure, but this would apply to any solution not only Citrix Workspace."

"If there are connectivity issues, there are stability issues."

"Citrix Virtual Apps and Desktops is a complex solution."

"I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure."

"Where improvement could be driven is in terms of clarity as to the functionality of some of the solutions. If you go back to the older Citrix Xen products that we had, we understood those really well. As we've come into the new workstation premium suite, there is a lot of additional functionality that we perhaps have not yet fully exploited. It is not because we can't, but simply because we don't yet understand the depth of functionality that's offered."

"It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution."

"Integration with other vendors could be improved."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"Sometimes it just fails to load."

"There are some screens that are just ugly and difficult to manipulate."

"It is easy to get locked out, which is something that needs to be improved."

"I do not like the antivirus."

"They should provide intermediate device limit options for the users."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"We recouped 60 to 70 percent of the hardware costs."

"Citrix is expensive."

"You have to do some hard work in order to get the suitable licenses."

"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."

"It's my understanding that the solution license fee for each user is around $300 US. If we buy a personal laptop for each employee every five years, then the total cost is five times $300 US, or $1,500 USD. So we could buy 100 personal laptops instead of the Citrix solution."

"I don't quite remember the specifics of what we had. I believe we had a 25-user license, and I don't recall it being overly expensive."

"The pricing is a little bit high, but it's good value for the product's stability and efficiency."

"The Citrix license model has changed. It costs around $240 per user for a single username, but a concurrent license costs double."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"Coming from where it was free, it's getting to be expensive."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"The solution's price is reasonable."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"It really is an expensive product for me.​"