

Prisma SD-WAN and Cisco Umbrella are both key competitors in the network management and security market. Prisma SD-WAN appears to have an edge in terms of deep visibility and zero-touch provisioning, while Cisco Umbrella stands out with its broad DNS-layer security capabilities.
Features: Prisma SD-WAN offers advanced VPN tunnel creation, dynamic path selection, and Layer 7 intelligence for deep application visibility and path management. Cisco Umbrella provides extensive DNS-layer security, domain blocking, and seamless integration with existing security infrastructure, focusing on broad protection against DNS-level threats.
Room for Improvement: Prisma SD-WAN users seek improvements in system maintenance, troubleshooting with routing policy changes, and enhanced support training. Cisco Umbrella could benefit from better integration with other security solutions, more advanced security features beyond DNS filtering, and improved customization and reporting capabilities.
Ease of Deployment and Customer Service: Prisma SD-WAN supports versatile deployment across cloud and on-premises environments, though customer support response times and knowledge levels need improvement. Cisco Umbrella is noted for consistent and responsive support, while both solutions could enhance technical support and integration depth.
Pricing and ROI: Prisma SD-WAN is viewed as expensive but justified by its features and potential cost savings in large-scale deployments, offering ROI through reduced outages and operational efficiency. Cisco Umbrella’s pricing is considered high but aligns with its robust security offering, emphasizing its value in DNS security protection despite being perceived as costly compared to competing solutions.
Cisco is a big brand in the networking domain, but in security, they are pushing a lot and improving day by day.
From my point of view, the biggest return on investment when using the solution is that it makes it a lot easier to delegate some of the tasks that were traditionally used, such as building policies on the firewalls and doing it through Cisco Umbrella.
The biggest return on investment when using Cisco Umbrella for me is the ease of use of the fact that we've deployed this with our Cisco VPN Secure Client, so every computer has the Umbrella module in it.
Prisma SD-WAN helps reduce network costs.
I would rate customer support ten out of ten due to the excellent assistance throughout the POC process.
Cisco's support is fantastic, providing assistance when needed, especially during the initial installation process.
If I don't need to go to support all the time, that means the product is working fine, so I'm very happy with them.
They respond promptly and are good at finding issues.
I would rate the support at minimum eight plus.
Since we are at a premium level, customer service is rated at eight or 8.9 out of ten.
Cisco Umbrella scales incredibly with the growing needs of my organization.
Cisco Umbrella scales really well with the growing needs of my company, bringing the ability to ensure that people are safe and connected.
Cisco Umbrella scales effectively with the growing needs of my company; it's excellent, and I have experienced no issues.
Everything is managed by the service provider, Palo Alto Networks, allowing me to manage my infrastructure without overheads or extra costs to adapt the management infrastructure to the actual needs of the field.
I rate it a ten out of ten since we can easily scale by just paying for additional licenses as needed.
Scalability is a significant concern for us due to the poor documentation that limits our ability to understand and utilize their system effectively.
I have not experienced any major stability issues with Cisco Umbrella.
Cisco Umbrella Secure Access is pretty stable in my mind, and we have not seen many glitches that would have interrupted services at customer locations.
The stability and reliability of the Cisco Umbrella platform have been great.
Stability is high, I rate it 9.8 out of ten.
Prisma SD-WAN is an absolutely stable solution.
Our engineers make the system appear stable through effective management.
Making it more flexible and easy to deploy, particularly when integrating with other technologies like Active Directory and proxies, would be beneficial.
The product can only shield a small area, making it less effective for larger spaces or multiple users.
I have to write an email to Umbrella support to get assistance, unlike the other products where I can call the Cisco technical assistance center and get an engineer.
Scalability is a significant concern for us due to the poor documentation that limits our ability to understand and utilize their system effectively.
If there were an option to extend management to other firewalls, users could perform staggered migrations.
It would be beneficial if the solution integrated the SD-WAN features of Prisma SD-WAN with the security features of Palo Alto's next-generation firewalls.
We've bundled that with our firewall stuff and our VPN, which brings the price down and adds the ability to grow.
The only cost associated is the license cost unless additional solutions need to be integrated with Umbrella, which would incur extra costs.
The prices need to be lower as the current pricing is exceedingly high.
The solution is not cost-effective for smaller environments and is more suitable for medium to large companies.
The price for Prisma is a bit high.
The product could be a bit cheaper for the services it provides.
The DNS layer security provided by Cisco Umbrella is very effective for our security posture, offering us vast improvements in visibility over DNS queries and potential threats.
The most valuable feature of Cisco Umbrella is its DNS security.
The best possible thing is that it is very easy to deploy, easy to configure, and very fast to get onboarded with a customer because this is a cloud-based service.
By reducing the need for expensive internet connections, Prisma SD-WAN allows customers to achieve cost savings.
Prisma is a mature platform in terms of security.
The most valuable feature is the single pane of glass, especially since we have Palo Alto firewalls.
| Product | Market Share (%) |
|---|---|
| Cisco Umbrella | 21.6% |
| Infoblox Advanced DNS Protection | 12.4% |
| Palo Alto Networks DNS Security | 7.5% |
| Other | 58.5% |
| Product | Market Share (%) |
|---|---|
| Prisma SD-WAN | 5.1% |
| Fortinet FortiGate | 13.9% |
| Cisco Catalyst SD-WAN | 11.2% |
| Other | 69.8% |


| Company Size | Count |
|---|---|
| Small Business | 49 |
| Midsize Enterprise | 30 |
| Large Enterprise | 51 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 13 |
Cisco Umbrella provides fast-deploying DNS-layer security with powerful threat protection capabilities. Trusted by over 30,000 entities, it ranks highly in DNS security and effectively supports secure remote work environments.
Cisco Umbrella offers comprehensive DNS security, web filtering, and ease of use, enhancing network security through robust threat protection and malware prevention. It processes over 600 billion requests daily, making it a leader in its field. The seamless integration with existing infrastructures and cloud-based nature makes it suitable for remote and distributed work environments, ensuring consistent security throughout. Management is streamlined with a single-pane interface that simplifies administration, while in-depth reporting capabilities provide valuable insights for continuous monitoring.
What are the key features of Cisco Umbrella?Cisco Umbrella is widely adopted in industries requiring advanced DNS-level security to counteract malware, phishing, and cyber threats. Its ability to monitor and protect remote and roaming employees makes it an attractive option for sectors highly dependent on cloud services. By managing DNS queries and blocking harmful sites, Cisco Umbrella enhances cybersecurity across networks, providing an added layer of protection for businesses worldwide.
Simplify management, enable app-defined SD-WAN policies and deliver a secure, cloud-delivered branch today with the Industry’s first next-generation SD-WAN.
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