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Cisco TelePresence vs Google Hangouts [EOL] comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
Virtual Meetings (7th)
Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Mariana-Piñeres - PeerSpot reviewer
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was stable. So, I would rate the stability a ten out of ten."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"The configuration is a valuable."
"The SpeakerTrack feature is the most valuable feature."
"PresenterTrack cameras improve the meeting experience."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"Google Hangouts is user-friendly. It supports low internet bandwidth."
"We use transcriptions to document meetings, which is important for productivity."
"Google Hangouts is very quick and easy to use, and the quality is very good."
"The interface is simple and not complex."
"The initial setup is very easy."
"It's good for conferencing with others."
"The initial setup process is straightforward."
 

Cons

"Cisco TelePresence could improve its integration capabilities."
"The price of Cisco TelePresence overall should be reduced."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"The calling features can be improved."
"The tool is expensive."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"You only get 60 minutes of video conferencing."
"The algorithm should be improved to automatically deal with poor connections in a better way."
"Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account."
"The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants."
"The solution can be improved by integrating other tools."
"Google Hangouts restricts you to those with a Gmail account."
"Google Hangouts could work on making the service better for slow connections."
"Google Meet could be more secure."
 

Pricing and Cost Advice

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"The pricing is expensive, therefore I rate it an eight out of ten."
"I will rate the tool's pricing an eight out of ten."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"There is no license cost."
"We access the solution through Google Workspace. It is inexpensive to use."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"The screen-sharing feature is the most valuable feature."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
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Top Industries

By visitors reading reviews
Government
16%
Performing Arts
13%
Manufacturing Company
8%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
 

Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Information Not Available
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