No more typing reviews! Try our Samantha, our new voice AI agent.

Cisco TelePresence vs Google Hangouts [EOL] comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
Virtual Meetings (10th)
Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
Senior Solution Architect at Ricoh España, S.L.U.
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"It was stable. So, I would rate the stability a ten out of ten."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"Superior video and audio experience."
"We have a dual screen option to enable video and content sharing."
"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."
"If at any point we require any support or our team requires any support, we just call into the Cisco support with their call-in number and they are very good."
"It is easy to use, and we don't need to make a lot of configurations."
"When you get a meeting invitation, it's very easy to just join and go."
"The product is stable and reliable, I haven't had issues with bugs or glitches, and the performance is good."
"Basically, if you are using G-Suite then you should be using Google Hangouts because it works."
"The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."
"Google Meet has excellent audio quality, good images, and a robust set of features."
"It is very easy to use and is available as soon as you open a Google account."
"Whatever features are on offer right now on Google Hangouts, I find all of them useful."
 

Cons

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"The calling features can be improved."
"Cisco TelePresence license is expensive and should be reduced."
"Cisco TelePresence could improve its integration capabilities."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"The tool is expensive."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"One area where I see room for improvement in Google Hangout is the voice quality during meetings."
"Google Hangouts is not as feature-rich as Slack, but it's sufficient."
"Google Hangouts should add a feature to show how someone connects, such as via a laptop or phone. If you know if someone is using a laptop you can ask them to share their screen."
"There could be more precise instructions for beginners using the solution."
"Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account."
"They should increase the platform's session time beyond an hour."
"It is not as stable. They can improve its stability."
"The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants."
 

Pricing and Cost Advice

"The pricing is expensive, therefore I rate it an eight out of ten."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"I will rate the tool's pricing an eight out of ten."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"I use the free version of the solution."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"There is an annual subscription to use this solution."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"This solution is available for free with the opening of a Google account."
"We are using the free version of Google Hangouts."
"There is no license cost."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
902,417 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Performing Arts
12%
Construction Company
8%
Government
8%
Financial Services Firm
23%
Construction Company
17%
Outsourcing Company
9%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
 

Questions from the Community

What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
What is your primary use case for Cisco TelePresence?
My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
 

Also Known As

TelePresence
No data available
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Information Not Available
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: May 2026.
902,417 professionals have used our research since 2012.