

New Relic and Cisco Secure Network Analytics are major players in monitoring and analytics with each offering unique advantages. New Relic seems to have the upper hand due to its deeper application monitoring capabilities and support for cloud environments.
Features: New Relic offers ease of installation, deep application monitoring, rich operational insights, and fosters developer-operations collaboration. Cisco Secure Network Analytics provides network visibility, robust threat detection, and comprehensive analytics to protect network traffic.
Room for Improvement: New Relic needs better data privacy controls, more competitive pricing, and enhancements in alerting and mobile application monitoring. Cisco Secure Network Analytics could improve integration with other security tools, user interface intuitiveness, and address the high price point.
Ease of Deployment and Customer Service: New Relic supports public and hybrid cloud environments, praised for its prompt and knowledgeable customer service. Cisco Secure Network Analytics focuses on on-premises deployment with highly professional and knowledgeable customer service.
Pricing and ROI: New Relic’s high pricing may limit smaller businesses despite notable operational improvements with strong ROI. Cisco Secure Network Analytics has a complex licensing model, can be pricey, especially with flow-based billing, but users find its security capabilities justify the cost.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
There is a lack of adequate local support from the Indian side.
For technical support of Cisco, the support they provide depends on how the client procures it, and so far, it's understandable.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
The scope of the load balancing work was a team effort where we used three tools for load balancing.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Cisco products are incredibly stable, boasting a 200% stability.
Once resolved, the system works well, and overall I think it's good.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
The solution should have the ability to analyze security events not only at the network layer but also at the application and OS layers.
Proper management of the database is also important; it should be centralized for easier data collection from a single database.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Cisco solutions are considered to be very expensive.
Regarding cost, for the Bangladesh context, Cisco Secure Network Analytics is a little bit high-priced because we are a developing country, making it tough to manage affordable solutions.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
The most valuable features include encrypted traffic analytics and the ability to fulfill requirements at the network level.
Every solution is gradually integrated with AI, and Cisco has already implemented AI building features in their solution.
The best feature of Cisco Secure Network Analytics is its reliability, which I find to be the one that gets used the most.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Mindshare (%) |
|---|---|
| New Relic | 1.5% |
| Cisco Secure Network Analytics | 0.9% |
| Other | 97.6% |


| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 7 |
| Large Enterprise | 52 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 52 |
| Large Enterprise | 79 |
Cisco Secure Network Analytics enhances network security through integrated threat detection and detailed traffic visibility, optimizing performance with AI analytics and strong platform integrations.
Cisco Secure Network Analytics offers deep visibility into network traffic, with tools like network maps and server response times. Its AI-driven analytics help detect threats, focusing on east-west traffic. Integration with platforms such as pxGrid and ISE complements its capabilities. Reporting and telemetry help in identifying bandwidth issues, yet improvements are desired in AI for better data organization. Installation complexity and false positives present challenges, and managing network loads effectively is a recognized need.
What are the key features of Cisco Secure Network Analytics?Industries such as banking, defense, and police rely on Cisco Secure Network Analytics for securing networks against threats. Its capability to provide insights into encrypted traffic and facilitate device auditing makes it a sought-after choice for those requiring extensive network visibility. Users appreciate its application for threat prevention and response in demanding sectors.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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