Accedian Skylight and ServiceNow Cloud Observability are strong competitors in the network performance monitoring and cloud observability market. Users are generally happier with the pricing and support of Accedian Skylight; however, ServiceNow Cloud Observability is preferred for its robust features, which users feel justify its higher cost.
Features: Accedian Skylight is praised for its comprehensive network performance management, real-time analytics capabilities, and intuitive dashboard. ServiceNow Cloud Observability stands out for its integration capabilities, AI-driven insights, and automated remediation tools. Users prefer ServiceNow's features, especially for complex cloud environments.
Room for Improvement: Accedian Skylight users report a need for improved documentation, a more intuitive configuration process, and enhanced scalability options. ServiceNow Cloud Observability users suggest better data visualization options, enhanced alerting mechanisms, and easier setup for non-technical users.
Ease of Deployment and Customer Service: Accedian Skylight is noted for its straightforward deployment process and responsive customer service. ServiceNow Cloud Observability offers more complex deployment but is backed by extensive support resources. Users find Accedian Skylight easier to deploy, while ServiceNow provides more comprehensive customer support.
Pricing and ROI: Accedian Skylight is considered cost-effective with a quick return on investment due to lower setup costs and efficient performance. ServiceNow Cloud Observability, though more expensive, delivers higher long-term ROI through advanced features and integration capabilities. Despite the higher costs, users believe ServiceNow's value justifies the investment.
Cisco Provider Connectivity Assurance offers real-time application and network performance monitoring, VPN management, and network diagnostics across multiple sites.
Organizations use Cisco Provider Connectivity Assurance for active and passive monitoring, stress testing, and troubleshooting performance issues. Deployed both on-premise and in the cloud, it supports IT infrastructure, security, and analytics with end-to-end performance measurement across cloud data centers. The modern, intuitive interface features TWAMP for real-time traffic accuracy and standardized reports, along with insightful dashboards for circuit performance, latency, jitter, and throughput monitoring.
What are the most important features?In industries like finance and healthcare, Cisco Provider Connectivity Assurance ensures robust performance monitoring and quick diagnostics for VPNs and internet lines. It aids in maintaining the integrity and security of data transference, facilitating active and passive monitoring, stress testing, and performance troubleshooting across geographically dispersed locations, ensuring seamless operation and compliance with industry standards.
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
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