Accedian Skylight and ServiceNow Cloud Observability are strong competitors in the network performance monitoring and cloud observability market. Users are generally happier with the pricing and support of Accedian Skylight; however, ServiceNow Cloud Observability is preferred for its robust features, which users feel justify its higher cost.
Features: Accedian Skylight is praised for its comprehensive network performance management, real-time analytics capabilities, and intuitive dashboard. ServiceNow Cloud Observability stands out for its integration capabilities, AI-driven insights, and automated remediation tools. Users prefer ServiceNow's features, especially for complex cloud environments.
Room for Improvement: Accedian Skylight users report a need for improved documentation, a more intuitive configuration process, and enhanced scalability options. ServiceNow Cloud Observability users suggest better data visualization options, enhanced alerting mechanisms, and easier setup for non-technical users.
Ease of Deployment and Customer Service: Accedian Skylight is noted for its straightforward deployment process and responsive customer service. ServiceNow Cloud Observability offers more complex deployment but is backed by extensive support resources. Users find Accedian Skylight easier to deploy, while ServiceNow provides more comprehensive customer support.
Pricing and ROI: Accedian Skylight is considered cost-effective with a quick return on investment due to lower setup costs and efficient performance. ServiceNow Cloud Observability, though more expensive, delivers higher long-term ROI through advanced features and integration capabilities. Despite the higher costs, users believe ServiceNow's value justifies the investment.
| Product | Market Share (%) |
|---|---|
| Cisco Provider Connectivity Assurance | 0.5% |
| ServiceNow Cloud Observability | 0.5% |
| Other | 99.0% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 6 |
| Large Enterprise | 9 |
Cisco Provider Connectivity Assurance is known for its user-friendly approach to network analysis and performance monitoring. It excels in real-time diagnostics, helping organizations quickly resolve network issues and optimize performance effortlessly.
Cisco Provider Connectivity Assurance focuses on comprehensive network troubleshooting and performance monitoring, assisting in identifying bottlenecks and analyzing applications. Real-time data collection and evaluation ensure IT infrastructure efficiency. With active monitoring of latency, jitter, and throughput, users maintain smooth operations across multiple sites and applications. While highly effective, improvements in data handling, protocol support, and dashboard aesthetics are suggested to enhance user experience.
What are the key features of Cisco Provider Connectivity Assurance?In industries such as telecommunications and finance, where network reliability is crucial, Cisco Provider Connectivity Assurance offers critical network performance insights. It supports high-demand environments by providing data-driven decisions, ensuring infrastructures handle increased loads efficiently.
ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.
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