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Cisco Meraki MX vs Zscaler Cloud Firewall comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Cisco Meraki MX boosts ROI with time savings, efficiency, cloud management cost reductions, equipment longevity, and simplified administration.
Sentiment score
4.8
Zscaler Cloud Firewall enhances global security and efficiency with comprehensive features, delivering 60% savings in time and costs.
I have seen a return on investment with Cisco Meraki MX because of the time saved through cloud management.
Presales System Engineer at Logicom Sales Inc
You can eliminate some positions because it manages itself.
Enterprise Networking Solutions Architect at a computer software company with 51-200 employees
It greatly helps out when I am moving away from the expensive MPLS circuits or MPLS hardware.
Senior Manager Networking at David Yurman
I have seen a return on investment with time saving and money saving.
Senior Devsecops Cloud Cybersecurity Specialist at CGI
 

Customer Service

Sentiment score
8.2
Cisco Meraki MX's customer service is highly rated for its responsiveness, expertise, and effective issue resolution, preferred over competitors.
Sentiment score
5.5
Zscaler Cloud Firewall support is generally helpful and responsive but may sometimes lack adequacy for premium expectations.
When we raise a ticket with Meraki MX, they instantly become available to support us for configurations or troubleshooting.
Managing Director at a manufacturing company with 10,001+ employees
Cisco's TAC support for Cisco Meraki MX is excellent because no other OEM provides support at this level.
Technical Presales at Vcom Technologies
Cisco is one of the best vendors in the market.
Presales System Engineer at Logicom Sales Inc
The response and support are sometimes inadequate, which detracts from the overall experience of an otherwise impressive solution.
Director at Aquila ICT Solutions
The technical support from Zscaler was excellent.
Cyber Security Architect at Accenture
 

Scalability Issues

Sentiment score
6.6
Cisco Meraki MX scales well for small to medium setups, offering easy management, but larger enterprises may need hardware upgrades.
Sentiment score
5.7
Zscaler Cloud Firewall offers excellent scalability, supporting diverse organizations smoothly, with most users rating it between seven and ten.
When you have hundreds of thousands of people it is very difficult to scale in Meraki.
Managing Director at a manufacturing company with 10,001+ employees
The scalability of Cisco Meraki MX is rated 10 out of 10; you can scale up and scale down with no effort.
Presales System Engineer at Logicom Sales Inc
Cisco Meraki MX scales with my growing needs for my organization very well because they are easy to deploy.
Network Engineer at a non-profit with 1,001-5,000 employees
In this case, Twingate will be very easy compared to Zscaler.
IT Security at a manufacturing company with 11-50 employees
 

Stability Issues

Sentiment score
8.2
Cisco Meraki MX is highly rated for stability and reliability, with minimal issues and effective support in diverse conditions.
Sentiment score
7.2
Zscaler Cloud Firewall is highly rated for stability and reliability despite minor latency and GUI lag issues.
There have been no outages, no stability issues, and we have not found any vulnerabilities during security audits.
Technical Presales at Vcom Technologies
I have had zero downtime at all with Cisco Meraki MX.
Enterprise Networking Solutions Architect at a computer software company with 51-200 employees
I assess the stability and the reliability of Cisco Meraki MX as good, and I have experienced no downtime, crashes, or performance issues.
Network Engineer at a non-profit with 1,001-5,000 employees
There were some stability issues due to occasional latency and lags, particularly with the GUI and report generation.
Cyber Security Architect at Accenture
 

Room For Improvement

Cisco Meraki MX needs better reporting, integration, security, customization, and cost-effectiveness to compete and improve user satisfaction.
Zscaler Cloud Firewall needs deployment, support, features, UI, pricing, integration, and dashboard improvements for optimal performance and usability.
It should automatically remediate and find out the issue and then resolve it on its own without interrupting the work of the employees.
Managing Director at a manufacturing company with 10,001+ employees
Data is the only path, so optimization is essential.
Chief Commercial Officer at InnovAge Home Care
An improvement would be to use Cisco Meraki MX as a software solution as well, which might reduce the cost.
Technical Presales at Vcom Technologies
For now, there is no dashboard or network management system available for Twingate.
IT Security at a manufacturing company with 11-50 employees
The reverse proxy feature for Data Loss Prevention (DLP) is missing.
Cyber Security Architect at Accenture
I believe the integration of AI could improve the dashboard by making it more agile and effective in monitoring and predicting threats.
Director at Aquila ICT Solutions
 

Setup Cost

Cisco Meraki MX is costly but offers cloud management, easy licensing, and features, requiring careful financial planning.
Zscaler Cloud Firewall has subscription pricing influenced by user count and features, making it costlier than some competitors.
I get it for $25,000, a device that can connect up to 75-100 users, whereas in Meraki MX, it goes to 75,000-80,000 per access point.
Managing Director at a manufacturing company with 10,001+ employees
The price could be reduced by around 30% to make it more comfortable.
Technical Presales at Vcom Technologies
If Cisco can make the pricing less, customers can purchase more licenses.
Presales System Engineer at Logicom Sales Inc
Zscaler Cloud Firewall is quite expensive compared to competitors.
Cyber Security Architect at Accenture
 

Valuable Features

Cisco Meraki MX offers a cloud-managed dashboard, seamless VPN, and enhanced security with user-friendly setup and comprehensive monitoring.
Zscaler Cloud Firewall offers comprehensive security with real-time inspection, customizable controls, and automatic features, eliminating hardware needs.
Meraki MX is among those top solutions in their exceptional approach towards VPN-less, Zero Trust client access to office private networks.
Managing Director at a manufacturing company with 10,001+ employees
Advanced security is the second tier of Cisco Meraki MX. It brings you the main next-generation firewalling features such as URL filtering, advanced malware protection, and threat protection.
Presales System Engineer at Logicom Sales Inc
Cisco Meraki MX API makes it really easy for me to automate a lot of changes over several thousand devices.
Technology Engineer at a computer software company with 201-500 employees
It is really customized, a security policy that can be applied to the users so they can access only the resources I enable them.
IT Security at a manufacturing company with 11-50 employees
Advanced threat protection features in Zscaler Cloud Firewall are practically the key component that every customer wants.
Director at Aquila ICT Solutions
The best features that Zscaler Cloud Firewall offers are that it is AI powered and automated.
Senior Devsecops Cloud Cybersecurity Specialist at CGI
 

Categories and Ranking

Cisco Meraki MX
Ranking in Firewalls
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
80
Ranking in other categories
Unified Threat Management (UTM) (6th)
Zscaler Cloud Firewall
Ranking in Firewalls
37th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Firewalls category, the mindshare of Cisco Meraki MX is 3.6%, up from 3.4% compared to the previous year. The mindshare of Zscaler Cloud Firewall is 1.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Firewalls Mindshare Distribution
ProductMindshare (%)
Cisco Meraki MX3.6%
Zscaler Cloud Firewall1.0%
Other95.4%
Firewalls
 

Featured Reviews

reviewer2873466 - PeerSpot reviewer
it support at a outsourcing company with 51-200 employees
Centralized security management has simplified daily monitoring and remote troubleshooting
One area that could be improved is providing more advanced reporting and analytics within the dashboard, especially more detailed historical data and customizable reports. It would also be useful to have greater flexibility for advanced firewall and security configuration without making the interface more complex. Better customization and more detailed troubleshooting information would also help administrators. Another improvement would be more granular control over alerts and notifications, so administrators can prioritize critical security and network events without being overwhelmed by less important alerts. More detailed historical analysis and easier integration with third-party security and monitoring tools would also be valuable. Overall, I would keep the simplicity of the Meraki dashboard while adding more advanced options for administrators who need deeper control and visibility. One additional improvement would be better support for integration with third-party security and monitoring platforms. More flexible APIs, deeper SIEM integration, and more detailed security analytics would make Cisco Meraki MX even more useful for organizations with a broader security stack, while the simplicity and centralized management are already strong points.
Farzad Ebrahimi - PeerSpot reviewer
Senior Devsecops Cloud Cybersecurity Specialist at CGI
Cloud data protection has improved and automation reduces manual security tasks
The best features that Zscaler Cloud Firewall offers are that it is AI powered and automated. The automation especially reduces manual tasks as we used to have lots of manual activities for such services. Reporting is very powerful regarding the features of Zscaler Cloud Firewall. Zscaler Cloud Firewall has positively impacted my organization by increasing ROI, especially by reducing costs.
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
9%
Outsourcing Company
9%
Construction Company
8%
Construction Company
11%
Manufacturing Company
9%
Outsourcing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise23
Large Enterprise20
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise13
 

Questions from the Community

Fortigate 60d vs. Meraki MX67 for a small company without a dedicated IT Department
We have Meraki Mx devices now, we are looking to replace them. But that is because the Meraki MX platform lacks SSL Inspection, Granular Firewall rules (Block only, no allow setting), client vpn re...
Which is better - Meraki MX or Cisco ASA Firewall?
Cisco Adaptive Security Appliance (ASA) software is the operating software for the Cisco ASA suite. It supports network security and firewall options. We researched both Meraki and ASA. We liked t...
What is your experience regarding pricing and costs for Meraki MX?
I find the pricing for Cisco Meraki MX reasonable and competitive given the features provided and the target market. I believe it is acceptable.
Which lesser known firewall product has the best chance at unseating the market leaders?
Netscope, Zscaler if they continue route they are on now. FIrewalls needs great deal of automation on each end, datacenter and endpoint. In between you have branch office. So blending EPP and firew...
What is your experience regarding pricing and costs for Zscaler Cloud Firewall?
My experience with pricing, setup cost, and licensing was fine.
What needs improvement with Zscaler Cloud Firewall?
I think Zscaler Cloud Firewall can be improved by adding more features. The needed improvements involve scalability, which is something I wish they would address.
 

Also Known As

MX64, MX64W, MX84, MX100, MX400, MX600
No data available
 

Overview

 

Sample Customers

Hyatt, ONS
Zenith Live, Azure, Carlsberg Group
Find out what your peers are saying about Cisco Meraki MX vs. Zscaler Cloud Firewall and other solutions. Updated: September 2026.
914,394 professionals have used our research since 2012.