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Cherwell Service Management vs InvGate Service Desk comparison

Ivanti and InvGate are both solutions in the Help Desk Software category. Ivanti is ranked #25, while InvGate is ranked #50. Ivanti holds a 0.7% mindshare in HDS, compared to InvGate’s 0.1% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution.
Cherwell Service Management
Read 6 Cherwell Service Management reviews
  • 643 Views
  • 250 Comparison Views
80% willing to recommend
InvGate Service Desk
  • 58 Views
  • 26 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Cherwell Service Management and InvGate Service Desk based on real PeerSpot user reviews.

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To learn more, read our detailed Help Desk Software Report (Updated: April 2025).
Buyer's Guide
Help Desk Software
April 2025
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Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cherwell Service Management
Ranking in Help Desk Software
25th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
IT Service Management (ITSM) (27th)
InvGate Service Desk
Ranking in Help Desk Software
50th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of Cherwell Service Management is 0.7%, down from 0.9% compared to the previous year. The mindshare of InvGate Service Desk is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Thobile Moeketsi - PeerSpot reviewer
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
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Top Industries

By visitors reading reviews
Educational Organization
61%
Computer Software Company
8%
Government
5%
Healthcare Company
3%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

ServiceNow vs Cherwell Service Management Logo
ServiceNow vs Cherwell Service Management
Compared 100% of the time
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Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
Cherwell Service Management reportDownload Cherwell Service Management product report
Buyer's Guide
Help Desk Software
April 2025
InvGate Service Desk reportDownload InvGate Service Desk product report
 

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Ivanti

InvGate Service Desk allows your IT teams to work smarter not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. Automate your workflows to match tickets to the best solver and keep the consistent responses to repeating issues. Gain visibility of all tickets and your team’s work with customizable dashboards and reports. InvGate Service Desk is a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs.

InvGate
 

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace
PWC, NASA, Coppel, Toyota, KPMG, Acros Dorados, U.S. Army, CUNY
Buyer's Guide
Help Desk Software
April 2025
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.