We performed a comparison between Cherwell Service Management and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The dashboard is very useful to get a quick overview of current tasks."
"All our activities are carried out in the one place."
"The most valuable features are problem management and change management."
"The dashboard and the reporting functionality are the solution's most valuable features."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"Has a powerful audit combination that helps achieve high accuracy."
"The most valuable feature is the ability to correct maintenance."
"Reliable, very configurable, and it's all integrated in the same database."
"The most valuable feature is asset management maintenance as well as asset management overall."
"Maximo is very stable. We really do not have problem with stability."
"Provides great flexibility."
"Its capabilities let us organize our work."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The stability, specifically in the on-premises deployment model, could be improved."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"Access is only available if we're on VPN."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"I feel that the interface is a little too complicated with a large number of fields to enter."
Cherwell Service Management is ranked 13th in IT Service Management (ITSM) with 6 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Cherwell Service Management is rated 7.2, while IBM Maximo is rated 8.0. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform.
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