Catchpoint vs SCOM comparison

Catchpoint and Microsoft are both solutions in the Network Monitoring Software category. Catchpoint is ranked #57 with an average rating of 8.0, while Microsoft is ranked #16 with an average rating of 8.3. Catchpoint holds a 0.4% mindshare in NMS, compared to Microsoft’s 1.8% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 85% of Microsoft users who would recommend it.

Catchpoint

Read 14 Catchpoint reviews

668 Views
418 Comparison Views

100% willing to recommend

SCOM

Read 82 SCOM reviews

3,859 Views
2,353 Comparison Views

85% willing to recommend

Catchpoint

SCOM

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Executive SummaryUpdated on Oct 10, 2024

SCOM and Catchpoint compete in the monitoring solutions market, each with unique strengths and focus areas. Based on robustness, SCOM seems to have the upper hand in Windows environment integration, while Catchpoint is preferred for synthetic monitoring and quick response.

Features: SCOM provides robust monitoring capabilities, notable integration with Azure, and comprehensive Microsoft product support. It offers extensive management packs and flexible solutions for tailored monitoring. Catchpoint is known for a wide range of synthetic monitoring tools and caters to various network and application scenarios. Its focus on rapid response and comprehensive support is a significant advantage in synthetic and real-user monitoring.

Room for Improvement: SCOM requires enhancements in application monitoring, usability, and dashboard functionality. There's a need for better cloud monitoring and integration with third-party tools. Catchpoint faces challenges with its complex UI and requires improved automation features and pricing model transparency. Both products have room for improvement in reporting capabilities and user interface intuitiveness.

Ease of Deployment and Customer Service: SCOM has versatile deployment options with strong support for on-premises and hybrid cloud environments. It benefits from Microsoft's extensive support infrastructure, though setup can be complex. Catchpoint primarily supports cloud environments, offering simpler deployment. Its customer service is praised for responsiveness, yet some users face challenges with cost and value concerning feature access. SCOM's Microsoft support channels vary based on specific agreements.

Pricing and ROI: SCOM is seen as cost-effective, especially within the Microsoft ecosystem, offering enterprise agreement benefits and lower licensing costs. Comprehensive monitoring minimizes downtime, enhancing ROI. Catchpoint's pricing is perceived as high, focused on large enterprises but offers flexible point-based models. The advanced features and responsive support often justify the cost, providing tangible ROI through system reliability and customer satisfaction.

To learn more, read our detailed Catchpoint vs. SCOM Report (Updated: April 2025).

Buyer's Guide

Catchpoint vs. SCOM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Catchpoint

Ranking in Network Monitoring Software

57th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (39th), Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (9th)

SCOM

Ranking in Network Monitoring Software

16th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (5th)

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of Catchpoint is 0.4%, down from 0.4% compared to the previous year. The mindshare of SCOM is 1.8%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Carl Funk

Senior Manager at a training & coaching company with 10,001+ employees

The UI is well designed, so it's easy to get the visibility you want.

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing. The other issue is the cost. The more data you collect, the more expensive it becomes. You sell your organization by saying we can get this feature set, but then you have to walk that back because we'll need more money to run every test. This is something hard to get out in your initial scoping. You provide Catchpoint with a series of tests and get a cost estimate, not realizing all the data you might have to collect long term. That was a big deal for us because we partly switched on the promise of saving money.

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MarcMermuys

ICT System Administrator at College of Europe

Has efficient monitoring with robust integration capabilities

We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."

"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

"The solution offers three different ways of slicing data to look for abnormalities."

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."

"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."

More Catchpoint pros

"The solution has improved our overrides and the ability to start services if they're stopped."

"This is a product that does more generally than any of the competing solutions."

"SCOM provides alerting capabilities and threshold settings, which are helpful for monitoring."

"The most valuable feature of SCOM is real-time alerts."

"It can send messages to our ticketing system."

"The product has helped our organization with in-depth monitoring."

"It takes a lot of the headache out of managing your data centers and software in other places."

"The inbuilt management pack that Microsoft provides is really helpful. I know it's a mature product, and they keep upgrading the management pack."

More SCOM pros

Cons

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

"As part of the improvement, there are certain categories, like for the China market, where we face issues."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"As part of the improvement, there are certain categories, like for the China market, where we face issues."

"Catchpoint can be improved by focusing solely on network monitoring."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

More Catchpoint cons

"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."

"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."

"There could be more integration of SIM in the solution."

"It would be a much better product if Microsoft provided management packs with the product."

"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."

"I would like to better be able to monitor Oracle processes."

"SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure."

"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."

More SCOM cons

Pricing and Cost Advice

"The solution's pricing varies based on services and licensing models."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"In terms of licensing fees, I believe they were slightly higher."

"The solution's pricing is comparable to the last tool we were using."

"SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."

"It is more expensive than the competition."

"The pricing is good, and it's part of their system center suite."

"I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."

"SCOM's pricing is average."

"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."

"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."

"We have to pay for a license and the price is fine for us."

More SCOM pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

50%

Financial Services Firm

14%

Computer Software Company

Retailer

Financial Services Firm

16%

Computer Software Company

12%

Government

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

See all answers

What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

See all answers

What needs improvement with Catchpoint?

As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive simila...

See all answers

What do you like most about SCOM?

The tool helps to monitor Windows servers. It offers alerts from a central location.

See all answers

What is your experience regarding pricing and costs for SCOM?

I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.

See all answers

What needs improvement with SCOM?

SCOM is likely to be phased out in favor of more compatible tools like Icinga ( /products/icinga-reviews ) for application monitoring or when moving to cloud solutions like CloudWatch and Azure ( /...

See all answers

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Compared 14% of the time

New Relic vs Catchpoint

Compared 11% of the time

Splunk AppDynamics vs Catchpoint

Compared 7% of the time

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Compared 21% of the time

Zabbix vs SCOM

Compared 12% of the time

Datadog vs SCOM

Compared 7% of the time

LogicMonitor vs SCOM

Compared 6% of the time

Checkmk vs SCOM

Compared 5% of the time

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Product Reports

Buyer's Guide

Catchpoint

May 2025

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Buyer's Guide

SCOM

April 2025

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Also Known As

No data available

System Center Operations Manager, SCOM 2012

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Catchpoint

SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.

SCOM Features

SCOM has many valuable key features. Some of the most useful ones include:

Application monitoring
Database monitoring
Threshold alerts
IT Asset Discovery
Predictive capabilities
Server usage monitoring and capacity forecasting
Application performance management console
Server availability and performance monitoring
Collaboration tools
Virtualization monitoring
Patch management
Out-of-the box templates to monitor applications
Application dependency mapping and thresholding

SCOM Benefits

There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:

Management and monitoring of Windows as well as Unix/Linux platforms
Remotely connect to Windows machines and perform administrative tasks from the console itself
Custom dashboard creation to help monitor the datacenter with ease
Agent based monitoring
Integrates well with other Microsoft products
Easy to use and reliable

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.

A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”

PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”

Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”

A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”

A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”

Microsoft

Sample Customers

Information Not Available

Dialog Telekom

Buyer's Guide

Catchpoint vs. SCOM

April 2025

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