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Catchpoint vs Quest Foglight for APM [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Catchpoint
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
24
Ranking in other categories
Application Performance Monitoring (APM) and Observability (14th), Network Monitoring Software (13th), Cloud Monitoring Software (12th), Digital Experience Monitoring (DEM) (4th)
Quest Foglight for APM [EOL]
Average Rating
8.0
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer2867268 - PeerSpot reviewer
Observability Architect at a financial services firm with 10,001+ employees
Proactive synthetic monitoring has reduced major incidents and provides global user experience insights
One thing that is not available is the multi-factor authentication feature concerning monitoring any applications. If an application depends upon MFA for its login flow, Catchpoint doesn't have the ability to bypass or monitor that flow for multi-factor authentication. This is one area where I would like to see improvement in the tool because many applications nowadays use multi-factor authentication, and Catchpoint does lag a bit in providing the end-to-end synthetic observability for applications dependent on MFA. This is one of the major areas needing improvement. Otherwise, Catchpoint has been one of the greatest tools in the synthetic monitoring or digital experience monitoring space, and I don't see anything else right now, but MFA is something that certainly needs some improvement.
AK
Consultant at a tech services company with 1,001-5,000 employees
Drill-down monitoring shows us the entire transaction chain, from the front end to back end. It needs HTML5 interface.
I want to see a new interface that contains HTML5 features. The current version of Foglight (on-premise edition) is so fusty in comparison with leaders of Gartner APM Quadrant - i.e. Appdynamics, NewRelic, Dynatrace. If you try to compare SaaS and on-premise Foglight versions you can see differences in UI-design. It's my subjective experiences, but SaaS version looks more modern. Hope this helps

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, Catchpoint has been a strong platform for us to provide proactive digital experience monitoring."
"Catchpoint provides a great amount of information."
"The product's most valuable feature is the ability to identify and troubleshoot network issues."
"We previously tried using Dynatrace, but it was really expensive for us, and when we discovered Catchpoint, we fell in love with it."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"After using Catchpoint, we were close to 90 percent, where out of ten incidents, just one incident came from a customer, and the remaining were detected by internal sources, especially with Catchpoint."
"Catchpoint's customer service and support are valuable."
"The drill-down feature of this product was very good, as it allowed us to identify the exact page or area of the site that was causing our customers an issue."
"We have no hard figures on the ROI on this product, however having the system has saved us time in terms of debugging and getting to the root cause of issues."
"The product has improved the way we respond to database issues as it has made us more proactive."
"Real time database monitoring and alerting are valuable."
"FxV is valuable as we can playback the session."
"This level of viewable monitoring had many benefits such as alerting, scalability, reporting and service dashboard we could promote."
"Our ROI has been great it has saved us many times to resolve issues before customers started complaining."
"Foglight is the best overall solution we use, but it doesn't do everything we need or doesn't provide the best solution to everything we want to monitor."
"At a glance I can easily see what is going on with all of my VMware ​environments, including top consumers of resources."
 

Cons

"The old user version was better, it was more user-friendly."
"Currently, Catchpoint is migrating to a new user interface. My colleagues and I feel that the old user version was better, it was more user-friendly."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"One thing that is not available is the multi-factor authentication feature concerning monitoring any applications."
"There is room for improvement in terms of enhancing user experience and maybe improving their technical expertise, which is why I chose eight out of ten."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature."
"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."
"I believe the connection with Snowflake, AWS, and other new upcoming AI tools should be easier, especially the configuration with AI tools and LLMs."
"I want to see mobile access application in the next release."
"Complicated setup and maintenance."
"SQL agents often failed but again this may have been addressed in future versions."
"I want to see a new interface that contains HTML5 features."
"I recall that the lay-out was rather dull when I used this particular version of Foglight."
"There are some metrics I'd like to track that are difficult to find or implement into a tracking solution without a lot of manual work."
"We are running a Webmethods stack (Software AG) and Foglight is unable to instrument. We are in a POC with Dynatrace and it was able to instrument with little effort."
"My only complaint from Foglight for monitoring is that you only get a plot for five minute average for metrics like CPU and Memory, on the application side I can see metrics more quickly at 15 seconds for metrics like active sessions, heap. I would like to see the same for CPU and memory."
 

Pricing and Cost Advice

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"The solution's pricing varies based on services and licensing models."
"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"In terms of licensing fees, I believe they were slightly higher."
"The solution's pricing is comparable to the last tool we were using."
"Since the product split – the licensing is a bit more complex."
"I recall it being a very expensive solution relative to function and stability."
"The price is expensive for us."
"Foglight can be expensive I would go with the pricing at a three year deal."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Construction Company
11%
Comms Service Provider
8%
Retailer
8%
Outsourcing Company
16%
Marketing Services Firm
14%
Construction Company
13%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise22
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise7
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup cost, and licensing is that I am not directly involved in pricing, but the pricing is very decent.
What needs improvement with Catchpoint?
Catchpoint can be improved by supporting some of the APIs and other technical testing with some kind of metric validations as well. I do not have anything more to add about the needed improvements,...
What is your primary use case for Catchpoint?
My main use case for Catchpoint is mostly automating. I use Catchpoint automatically for automated monitoring of our various UIs and also the backend APIs. We rely on Chrome and Selenium and JavaSc...
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Also Known As

No data available
Foglight, Dell Foglight
 

Overview

 

Sample Customers

Information Not Available
Anji Automotive Logistics, Unimat, Priceline.com
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