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Catchpoint vs Quest Foglight for APM [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Catchpoint
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
14
Ranking in other categories
Application Performance Monitoring (APM) and Observability (37th), Network Monitoring Software (56th), Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (11th)
Quest Foglight for APM [EOL]
Average Rating
8.0
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Featured Reviews

AnmolRai - PeerSpot reviewer
Technical Consultant Project Lead at a consultancy with 10,001+ employees
Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
AK
Consultant at a tech services company with 1,001-5,000 employees
Drill-down monitoring shows us the entire transaction chain, from the front end to back end. It needs HTML5 interface.
I want to see a new interface that contains HTML5 features. The current version of Foglight (on-premise edition) is so fusty in comparison with leaders of Gartner APM Quadrant - i.e. Appdynamics, NewRelic, Dynatrace. If you try to compare SaaS and on-premise Foglight versions you can see differences in UI-design. It's my subjective experiences, but SaaS version looks more modern. Hope this helps

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"They only lose two points for the cost; otherwise, the insights they provide are really good."
"Catchpoint's customer service and support are valuable."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"The product's most valuable feature is the ability to identify and troubleshoot network issues."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"The solution offers three different ways of slicing data to look for abnormalities."
"The drill-down feature of this product was very good, as it allowed us to identify the exact page or area of the site that was causing our customers an issue."
"It provides a history of the activities on our SQL servers."
"We have no hard figures on the ROI on this product, however having the system has saved us time in terms of debugging and getting to the root cause of issues."
"Real time database monitoring and alerting are valuable."
"Dell Foglight does analyze and optimize your virtual infrastructure. It definitely reduces operational cost."
"Sometimes we can solve problems before they occur."
"Foglight is the best overall solution we use, but it doesn't do everything we need or doesn't provide the best solution to everything we want to monitor."
"This level of viewable monitoring had many benefits such as alerting, scalability, reporting and service dashboard we could promote."
"At a glance I can easily see what is going on with all of my VMware ​environments, including top consumers of resources."
 

Cons

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"The old user version was better, it was more user-friendly."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"The only thing that occasionally bugs me about Catchpoint is some aspects of the UI."
"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."
"It needs a more intuitive way to create and implement custom "Cartridges" to be deployed throughout a Federated environment."
"It needs a more intuitive way to create and implement custom "Cartridges" to be deployed through out a Federated environment."
"The “cartridge” concept for every little thing is a bit of a bother to implement."
"The version compatibility needs work."
"Stability was always an issue in large environments."
"When we first turned on Foglight for the first time, it was like a fire hose."
"I would perhaps like to see more SSMS connections."
"I would perhaps like to see more SSMS connections."
 

Pricing and Cost Advice

"The solution's pricing varies based on services and licensing models."
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"The solution's pricing is comparable to the last tool we were using."
"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"In terms of licensing fees, I believe they were slightly higher."
"The price is expensive for us."
"Since the product split – the licensing is a bit more complex."
"I recall it being a very expensive solution relative to function and stability."
"Foglight can be expensive I would go with the pricing at a three year deal."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Construction Company
10%
Retailer
10%
Comms Service Provider
9%
Marketing Services Firm
20%
Comms Service Provider
10%
Construction Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise12
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise7
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup cost, and licensing is that the cost was very cost-effective and affordable.
What needs improvement with Catchpoint?
Catchpoint can be improved as it has a complex setup and configuration, and dashboard customization and UX should be improved.
What is your primary use case for Catchpoint?
My main use case for Catchpoint is proactive monitoring of application performance, availability, and user experience. A quick specific example of how I use Catchpoint for monitoring application pe...
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Also Known As

No data available
Foglight, Dell Foglight
 

Overview

 

Sample Customers

Information Not Available
Anji Automotive Logistics, Unimat, Priceline.com
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