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Catchpoint vs Quest Foglight for APM [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Catchpoint
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
24
Ranking in other categories
Application Performance Monitoring (APM) and Observability (13th), Network Monitoring Software (12th), Cloud Monitoring Software (12th), Digital Experience Monitoring (DEM) (4th)
Quest Foglight for APM [EOL]
Average Rating
8.0
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer2867268 - PeerSpot reviewer
Observability Architect at a financial services firm with 10,001+ employees
Proactive synthetic monitoring has reduced major incidents and provides global user experience insights
One thing that is not available is the multi-factor authentication feature concerning monitoring any applications. If an application depends upon MFA for its login flow, Catchpoint doesn't have the ability to bypass or monitor that flow for multi-factor authentication. This is one area where I would like to see improvement in the tool because many applications nowadays use multi-factor authentication, and Catchpoint does lag a bit in providing the end-to-end synthetic observability for applications dependent on MFA. This is one of the major areas needing improvement. Otherwise, Catchpoint has been one of the greatest tools in the synthetic monitoring or digital experience monitoring space, and I don't see anything else right now, but MFA is something that certainly needs some improvement.
AK
Consultant at a tech services company with 1,001-5,000 employees
Drill-down monitoring shows us the entire transaction chain, from the front end to back end. It needs HTML5 interface.
I want to see a new interface that contains HTML5 features. The current version of Foglight (on-premise edition) is so fusty in comparison with leaders of Gartner APM Quadrant - i.e. Appdynamics, NewRelic, Dynatrace. If you try to compare SaaS and on-premise Foglight versions you can see differences in UI-design. It's my subjective experiences, but SaaS version looks more modern. Hope this helps

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The drill-down feature of this product was very good, as it allowed us to identify the exact page or area of the site that was causing our customers an issue."
"They only lose two points for the cost; otherwise, the insights they provide are really good."
"The capacity to identify those issues regionally, nationally, and globally was an unbelievable return on our investment."
"Catchpoint has had a positive impact on my company because we have a good overview of the worldwide availability of our sites, at least in the countries where we need to make them available."
"Catchpoint has positively impacted my organization because we have supported multiple customers and handled many escalations before they became critical issues."
"Catchpoint has impacted my organization positively by speeding up the process in detecting issues much earlier, even before the business reaches out."
"The solution offers three different ways of slicing data to look for abnormalities."
"It was easy and saved costs."
"The most valuable feature is drill-down monitoring, which shows us from one interface the transaction chain from the front end to back end."
"The ability to track performance of an application or application suite over time is extremely valuable to our business partners and for our application development team with near real time results."
"Foglight is the best overall solution we use, but it doesn't do everything we need or doesn't provide the best solution to everything we want to monitor."
"Foglight Enterprise was the most scalable and easy to deploy tool."
"We are able to capture the real time user experience of our solutions and we have an understanding of overall performance."
"With the APM you can replay the end user session and see issues quickly by viewing the session."
"Excellent monitoring capability and business service views"
 

Cons

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"For some larger workflows, I think the product could improve in a few areas."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"The old user version was better, it was more user-friendly."
"I would love to have RAM monitoring available in Catchpoint, which would be a nice feature for both synthetic and real user monitoring, and it would be an amazing tool that I would love to have, complementing each other."
"Currently, Catchpoint is migrating to a new user interface. My colleagues and I feel that the old user version was better, it was more user-friendly."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"They need to improve the stability of FxM and FxV."
"Stability was always an issue in large environments."
"In an older version of Foglight, we were not able to get any of our custom agents to work properly so that feature was not as much use as we had initially hoped and haven't tried using since."
"Complicated setup and maintenance."
"We had issues with deployment in the beginning until we had an expert guide us through the process."
"It needs a more intuitive way to create and implement custom "Cartridges" to be deployed through out a Federated environment."
"The “cartridge” concept for every little thing is a bit of a bother to implement."
"We are running a Webmethods stack (Software AG) and Foglight is unable to instrument. We are in a POC with Dynatrace and it was able to instrument with little effort."
 

Pricing and Cost Advice

"The solution's pricing is comparable to the last tool we were using."
"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"In terms of licensing fees, I believe they were slightly higher."
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"The solution's pricing varies based on services and licensing models."
"The price is expensive for us."
"Foglight can be expensive I would go with the pricing at a three year deal."
"I recall it being a very expensive solution relative to function and stability."
"Since the product split – the licensing is a bit more complex."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Outsourcing Company
12%
Construction Company
10%
Comms Service Provider
10%
Outsourcing Company
20%
Marketing Services Firm
13%
Construction Company
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise22
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise7
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup cost, and licensing has been great. There is always a need to negotiate a bit more to get the best cost for the licenses we plan to buy. We expect better costs fro...
What needs improvement with Catchpoint?
One thing that is not available is the multi-factor authentication feature concerning monitoring any applications. If an application depends upon MFA for its login flow, Catchpoint doesn't have the...
What is your primary use case for Catchpoint?
My main use cases for Catchpoint are synthetic monitoring and transactions monitoring for different applications. We have a lot of critical tier zero applications where there is a need to have synt...
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Also Known As

No data available
Foglight, Dell Foglight
 

Overview

 

Sample Customers

Information Not Available
Anji Automotive Logistics, Unimat, Priceline.com
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