Catchpoint vs OpenText Diagnostics comparison

Catchpoint and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Catchpoint is ranked #38 with an average rating of 8.0, while OpenText is ranked #63. Catchpoint holds a 0.5% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Catchpoint

Read 14 Catchpoint reviews

1,492 Views
910 Comparison Views

100% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

463 Views
454 Comparison Views

75% willing to recommend

Catchpoint

OpenText Diagnostics

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and Catchpoint are two prominent tools in network and application performance monitoring. OpenText Diagnostics offers superior pricing and support, making it a cost-effective solution, but Catchpoint's feature richness justifies its higher price.

What features are offered by OpenText Diagnostics in comparison to Catchpoint?

OpenText Diagnostics offers comprehensive diagnostic capabilities, ease of integration with existing systems, and a cost-effective pricing model. Catchpoint stands out with advanced synthetic monitoring, real-time analytics, and a sophisticated toolkit of features, making it a more robust solution for performance monitoring.

What areas of improvement can be found in OpenText Diagnostics in comparison to Catchpoint?

OpenText Diagnostics could enhance its reporting, improve customization options, and expand its feature set. Catchpoint's areas for improvement include better documentation, more user-friendly setup processes, and enhanced customer support responsiveness.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to Catchpoint?

OpenText Diagnostics is favored for its straightforward deployment and excellent customer service. Catchpoint is noted for quick deployment but has mixed reviews regarding customer support responsiveness.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to Catchpoint?

OpenText Diagnostics offers competitive pricing with an appealing ROI due to efficient problem-solving capabilities. Catchpoint has higher setup costs justified by superior features, and users recognize a higher ROI due to its advanced monitoring capabilities.

To learn more, read our detailed Catchpoint vs. OpenText Diagnostics Report (Updated: July 2025).

Buyer's Guide

Catchpoint vs. OpenText Diagnostics

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Catchpoint

Ranking in Application Performance Monitoring (APM) and Observability

38th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (60th), Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (12th)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

63rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Catchpoint is 0.5%, up from 0.4% compared to the previous year. The mindshare of OpenText Diagnostics is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

AnmolRai

Technical Consultant Project Lead at Capgemini

Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights

As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.

Read full review

Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Catchpoint provides a great amount of information."

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."

"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."

"During business hours, it has worked absolutely fine without any issues."

More Catchpoint pros

"For banking and telecom solutions, it's been quite useful."

"The diagnostics and configuration are the solution's most valuable aspects."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

Cons

"As part of the improvement, there are certain categories, like for the China market, where we face issues."

"Catchpoint can be improved by focusing solely on network monitoring."

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

"The old user version was better, it was more user-friendly."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

More Catchpoint cons

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface could be more user friendly."

Pricing and Cost Advice

"The solution's pricing is comparable to the last tool we were using."

"The solution's pricing varies based on services and licensing models."

"In terms of licensing fees, I believe they were slightly higher."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

27%

Retailer

15%

Real Estate/Law Firm

11%

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

See all answers

What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

See all answers

What needs improvement with Catchpoint?

See all answers

Ask a question

Earn 20 points

Comparisons

Dynatrace vs Catchpoint

Compared 21% of the time

Datadog vs Catchpoint

Compared 12% of the time

New Relic vs Catchpoint

Compared 11% of the time

ThousandEyes vs Catchpoint

Compared 10% of the time

Splunk AppDynamics vs Catchpoint

Compared 7% of the time

More Catchpoint Competitors

Dynatrace vs OpenText Diagnostics

Compared 37% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 26% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 21% of the time

Correlsense SharePath vs OpenText Diagnostics

Compared 16% of the time

More OpenText Diagnostics Competitors

Product Reports

Buyer's Guide

Catchpoint

August 2025

Download Catchpoint product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2025

Download OpenText Diagnostics product report

Also Known As

No data available

Micro Focus Diagnostics, MF Diagnostics

Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Catchpoint

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Sample Customers

Information Not Available

BSkyB, Alior Bank

Buyer's Guide

Catchpoint vs. OpenText Diagnostics

July 2025

Free Report: Catchpoint vs. OpenText Diagnostics

Find out what your peers are saying about Catchpoint vs. OpenText Diagnostics and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

See our Catchpoint vs. OpenText Diagnostics report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.