CA Unified Communications Monitor vs Spiceworks comparison

Broadcom and Spiceworks are both solutions in the IT Infrastructure Monitoring category. Broadcom is ranked #69, while Spiceworks is ranked #42 with an average rating of 8.5. Broadcom holds a 0.5% mindshare in IM, compared to Spiceworks’s 0.5% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

CA Unified Communications M...

Read 2 CA Unified Communications Monitor reviews

799 Views
423 Comparison Views

50% willing to recommend

Spiceworks

Read 47 Spiceworks reviews

2,387 Views
931 Comparison Views

86% willing to recommend

CA Unified Communications M...

Spiceworks

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and CA Unified Communications Monitor compete in the IT management software space. Data comparisons suggest CA Unified Communications Monitor has the upper hand due to its advanced features, making it suitable for robust capabilities.

Features: Spiceworks includes inventory management, help desk capabilities, and straightforward asset management. CA Unified Communications Monitor provides communication monitoring, detailed analytics, and insights for complex networks.

Room for Improvement: Spiceworks can improve by adding advanced features, enhancing scalability, and providing more professional support options. CA Unified Communications Monitor may benefit from a simpler deployment process, a community-driven support system, and cost-effective solutions for smaller businesses.

Ease of Deployment and Customer Service: Spiceworks offers simple deployment and community support, making it accessible to small and medium-sized businesses. CA Unified Communications Monitor provides structured deployment and professional support, valuable for managing extensive networks efficiently.

Pricing and ROI: Spiceworks is a cost-effective solution with minimal setup costs, ideal for smaller businesses with a free model offering basic features and ROI. CA Unified Communications Monitor has a higher setup cost but offers greater ROI through comprehensive monitoring capabilities necessary for enterprises seeking advanced features.

To learn more, read our detailed CA Unified Communications Monitor vs. Spiceworks Report (Updated: January 2026).

Buyer's Guide

CA Unified Communications Monitor vs. Spiceworks

January 2026

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Helped 880,685 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in IT Infrastructure Monitoring

69th

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (3rd), Network Monitoring Software (88th)

Spiceworks

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (14th), IT Asset Management (10th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of CA Unified Communications Monitor is 0.5%, up from 0.1% compared to the previous year. The mindshare of Spiceworks is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
Spiceworks	0.5%
CA Unified Communications Monitor	0.5%
Other	99.0%

IT Infrastructure Monitoring

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the solution to meet the needs of the customer."

"Good end-to-end monitoring"

"The solution is easy to use and easy to manage."

"Spiceworks is generic and free."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"The solution is very stable. It's reliable and efficient."

"The software is cloud-based, so I do not need to store any data locally."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"The software is cloud-based, so I do not need to store any data locally."

"It's easy to understand."

More Spiceworks pros

Cons

"All the features and functions of the solution can be improved."

"The solution should have automatic baseline detection."

"The GUI must be improved."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"I am unable to provide suggestions for improvement at this moment."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"The product is free! Get it now."

"The tool is cheap."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It's free."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

University

12%

Computer Software Company

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

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What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

Comparisons

Icinga vs CA Unified Communications Monitor

Compared 18% of the time

Zabbix vs CA Unified Communications Monitor

Compared 10% of the time

ITRS Geneos vs CA Unified Communications Monitor

Compared 10% of the time

LogicMonitor vs CA Unified Communications Monitor

Compared 10% of the time

StackState vs CA Unified Communications Monitor

Compared 9% of the time

More CA Unified Communications Monitor Competitors

ServiceNow vs Spiceworks

Compared 17% of the time

Lansweeper vs Spiceworks

Compared 14% of the time

Zabbix vs Spiceworks

Compared 13% of the time

Zoho Desk vs Spiceworks

Compared 9% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

More Spiceworks Competitors

Product Reports

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CA Unified Communications Monitor report

Download CA Unified Communications Monitor product report

Buyer's Guide

Spiceworks

December 2025

Download Spiceworks product report

Also Known As

CA UC Monitor

No data available

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

BBVA Compass

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

CA Unified Communications Monitor vs. Spiceworks

January 2026

Free Report: CA Unified Communications Monitor vs. Spiceworks

Find out what your peers are saying about CA Unified Communications Monitor vs. Spiceworks and other solutions. Updated: January 2026.

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