CA Unified Communications Monitor vs Spiceworks comparison

Broadcom and Spiceworks are both solutions in the IT Infrastructure Monitoring category. Broadcom is ranked #76, while Spiceworks is ranked #45 with an average rating of 8.5. Broadcom holds a 0.1% mindshare in IM, compared to Spiceworks’s 0.4% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

CA Unified Communications M...

Read 2 CA Unified Communications Monitor reviews

169 Views
36 Comparison Views

50% willing to recommend

Spiceworks

Read 47 Spiceworks reviews

845 Views
67 Comparison Views

86% willing to recommend

CA Unified Communications M...

Spiceworks

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 9, 2024

Spiceworks and CA Unified Communications Monitor compete in the IT management software space. Data comparisons suggest CA Unified Communications Monitor has the upper hand due to its advanced features, making it suitable for robust capabilities.

Features: Spiceworks includes inventory management, help desk capabilities, and straightforward asset management. CA Unified Communications Monitor provides communication monitoring, detailed analytics, and insights for complex networks.

Room for Improvement: Spiceworks can improve by adding advanced features, enhancing scalability, and providing more professional support options. CA Unified Communications Monitor may benefit from a simpler deployment process, a community-driven support system, and cost-effective solutions for smaller businesses.

Ease of Deployment and Customer Service: Spiceworks offers simple deployment and community support, making it accessible to small and medium-sized businesses. CA Unified Communications Monitor provides structured deployment and professional support, valuable for managing extensive networks efficiently.

Pricing and ROI: Spiceworks is a cost-effective solution with minimal setup costs, ideal for smaller businesses with a free model offering basic features and ROI. CA Unified Communications Monitor has a higher setup cost but offers greater ROI through comprehensive monitoring capabilities necessary for enterprises seeking advanced features.

To learn more, read our detailed CA Unified Communications Monitor vs. Spiceworks Report (Updated: June 2025).

Buyer's Guide

CA Unified Communications Monitor vs. Spiceworks

June 2025

Download the complete report

Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in IT Infrastructure Monitoring

76th

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th), Network Monitoring Software (104th)

Spiceworks

Ranking in IT Infrastructure Monitoring

45th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th), IT Asset Management (12th)

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of CA Unified Communications Monitor is 0.1%, down from 0.1% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

Read full review

Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the solution to meet the needs of the customer."

"Good end-to-end monitoring"

"Tickets by e-mail, with actions by hastag."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"The most valuable features are the inventory and personalization."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"Spiceworks is generic and free."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"The software is cloud-based, so I do not need to store any data locally."

More Spiceworks pros

Cons

"All the features and functions of the solution can be improved."

"The solution should have automatic baseline detection."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"I am unable to provide suggestions for improvement at this moment."

"Sometimes, it can be difficult to integrate what you need."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"It's free."

"The tool is cheap."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

857,162 professionals have used our research since 2012.

Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

University

12%

Financial Services Firm

10%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

Comparisons

No data available

ServiceNow vs Spiceworks

Compared 33% of the time

Zabbix vs Spiceworks

Compared 29% of the time

Lansweeper vs Spiceworks

Compared 18% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 8% of the time

Freshdesk vs Spiceworks

Compared 8% of the time

More Spiceworks Competitors

Product Reports

Buyer's Guide

CA Unified Communications Monitor vs. ScienceLogic

May 2025

CA Unified Communications Monitor report

Download CA Unified Communications Monitor product report

Buyer's Guide

Spiceworks

May 2025

Download Spiceworks product report

Also Known As

CA UC Monitor

No data available

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

BBVA Compass

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

CA Unified Communications Monitor vs. Spiceworks

June 2025

Free Report: CA Unified Communications Monitor vs. Spiceworks

Find out what your peers are saying about CA Unified Communications Monitor vs. Spiceworks and other solutions. Updated: June 2025.

DOWNLOAD NOW

857,162 professionals have used our research since 2012.

See our CA Unified Communications Monitor vs. Spiceworks report.

See our list of best IT Infrastructure Monitoring vendors.

We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.