CA Unified Communications Monitor vs Spiceworks comparison

CA Unified Communications M...

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Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and CA Unified Communications Monitor compete in the IT management software space. Data comparisons suggest CA Unified Communications Monitor has the upper hand due to its advanced features, making it suitable for robust capabilities.

Features: Spiceworks includes inventory management, help desk capabilities, and straightforward asset management. CA Unified Communications Monitor provides communication monitoring, detailed analytics, and insights for complex networks.

Room for Improvement: Spiceworks can improve by adding advanced features, enhancing scalability, and providing more professional support options. CA Unified Communications Monitor may benefit from a simpler deployment process, a community-driven support system, and cost-effective solutions for smaller businesses.

Ease of Deployment and Customer Service: Spiceworks offers simple deployment and community support, making it accessible to small and medium-sized businesses. CA Unified Communications Monitor provides structured deployment and professional support, valuable for managing extensive networks efficiently.

Pricing and ROI: Spiceworks is a cost-effective solution with minimal setup costs, ideal for smaller businesses with a free model offering basic features and ROI. CA Unified Communications Monitor has a higher setup cost but offers greater ROI through comprehensive monitoring capabilities necessary for enterprises seeking advanced features.

To learn more, read our detailed CA Unified Communications Monitor vs. Spiceworks Report (Updated: April 2025).

CA Unified Communications Monitor vs. Spiceworks

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in IT Infrastructure Monitoring

71st

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th), Network Monitoring Software (102nd)

Spiceworks

Ranking in IT Infrastructure Monitoring

45th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th), IT Asset Management (11th)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of CA Unified Communications Monitor is 0.1%, down from 0.1% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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Jeetendar Kumar

Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

Customizable, easy to use, easy to manage, and provides multiple features

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Good end-to-end monitoring"

"We use the solution to meet the needs of the customer."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"The most valuable features are the inventory and personalization."

"The solution is easy to use and easy to manage."

"The software is cloud-based, so I do not need to store any data locally."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"The software is cloud-based, so I do not need to store any data locally."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

More Spiceworks pros

Cons

"The solution should have automatic baseline detection."

"All the features and functions of the solution can be improved."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"I am unable to provide suggestions for improvement at this moment."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"The SNMP sniffer requires a lot of work to get right."

"The GUI must be improved."

"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The tool is cheap."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It's free."

"The product is free! Get it now."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

Financial Services Firm

11%

University

10%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

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What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Comparisons

No data available

ServiceNow vs Spiceworks

Compared 29% of the time

Zabbix vs Spiceworks

Compared 28% of the time

Lansweeper vs Spiceworks

Compared 19% of the time

Freshdesk vs Spiceworks

Compared 8% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

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Product Reports

CA Unified Communications Monitor vs. ScienceLogic

Download CA Unified Communications Monitor product report

CA Unified Communications Monitor report

Download Spiceworks product report

Also Known As

CA UC Monitor

No data available

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

BBVA Compass

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

CA Unified Communications Monitor vs. Spiceworks