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CA Process Automation vs Pipefy comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Pipefy
Ranking in Process Automation
29th
Average Rating
7.8
Reviews Sentiment
4.0
Number of Reviews
4
Ranking in other categories
Agentic Automation (11th), AI Agent Builders (13th)
 

Mindshare comparison

As of July 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of Pipefy is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Pipefy0.4%
CA Process Automation1.0%
Other98.6%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Andre Soares - PeerSpot reviewer
Sre at Atlas Technologies
Workflow automation has improved cross‑team collaboration and centralizes operational requests
Overall, I had a positive experience with Pipefy, but I think there are still some areas that could be improved. One area would be advanced workflow management and scalability for more complex enterprise environments. As workflows grow larger and involve many teams, pipelines and automations can become difficult to maintain and organize over time. I also think reports and analytics could be more flexible and customizable for operational and management level insights. More advanced dashboard capabilities would be helpful for larger organizations. Another improvement could be deeper native integrations with technical and DevOps-oriented tools, especially for infrastructure and engineering workflows. In some cases, more advanced automation logic or conditional workflows require additional configurations or effort. Simplifying this experience could improve usability. Finally, while the platform is very useful and user-friendly for non-technical users, governance and permission management in larger environments could become easier to structure and manage at scale.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"If you’re planning or looking for an application able to create process automation, stop looking."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"CA Process Automation manager is a very powerful production tool."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."
"Overall, Pipefy helped create more predictable, organized, and scalable operational processes."
"In terms of money and time saved, Pipefy is a great time saver overall, reflecting in analysts handling additional projects beyond ticket management."
"Pipefy has impacted my organization positively as we have not reduced our headcount, but we could if we wanted to because the number of people managing those processes before Pipefy was a lot."
"Pipefy has had a positive impact on my organization by helping the collections team convert invoices that were overdue into paid invoices and, consequently, cash for the company."
 

Cons

"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"Make some of the features more open source that way developers can have more flexibility."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"OCR capability should be added as a feature."
"What is lacking is direct support, since I am required to go through a third-party outsourcing company to connect with Pipefy."
"I believe Pipefy can be improved by clarifying the API calls and making packages for API calls more accessible, because in my organization we have a lot of automation, but we have few API calls, precisely because we have a fixed plan and the organization, in fact, does not need that."
"Pipefy can be improved with processes not only following Kanban styles but other kinds of processes that have more paths, not just a single, direct path, but they have bifurcations."
"Overall, I had a positive experience with Pipefy, but I think there are still some areas that could be improved."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
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Top Industries

By visitors reading reviews
Construction Company
18%
Manufacturing Company
16%
Financial Services Firm
16%
Performing Arts
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Pipefy?
I believe Pipefy can be improved by clarifying the API calls and making packages for API calls more accessible, because in my organization we have a lot of automation, but we have few API calls, pr...
What is your primary use case for Pipefy?
My main use case for Pipefy involves creating accounts receivable pipes, splitting tasks among the operations team, and managing projects. I duplicate the information from the financial system for ...
What advice do you have for others considering Pipefy?
My advice for others thinking about using Pipefy is to have defined processes, so that the migration is easier before migrating. I think Pipefy is a good tool for those who already know what they w...
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
1. Accenture 2. Coca-Cola 3. Santander 4. IBM 5. Unilever 6. Siemens 7. Johnson & Johnson 8. Deloitte 9. PwC 10. Nestle 11. General Electric 12. Microsoft 13. Oracle 14. Amazon 15. Facebook 16. Google 17. Apple 18. Uber 19. Airbnb 20. Netflix 21. Adobe 22. Salesforce 23. Cisco 24. Intel 25. HP 26. Samsung 27. Sony 28. Toyota 29. Volkswagen 30. BMW 31. Mercedes-Benz 32. Audi
Find out what your peers are saying about CA Process Automation vs. Pipefy and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.