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Pipefy pros and cons

Vendor: Pipefy
4.4 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Pipefy allows organizations to maintain or reduce headcount while managing processes efficiently.
It saves significant time and money, enabling analysts to take on additional projects.
Provides predictable, organized, and scalable operational processes.
Helps the collections team convert overdue invoices to paid, increasing cash flow.
Enhances overall organizational efficiency by streamlining process management.

CONS

Pipefy can be improved with processes allowing more paths beyond Kanban styles, including bifurcations.
Direct support is lacking, requiring third-party outsourcing to connect with Pipefy.
API calls need clarification and more accessible packages.
The organization's fixed plan limits the use of API calls despite high automation requirements.
Areas for improvement are still present.
 

Pipefy Pros review quotes

Raghav Grewal - PeerSpot reviewer
Network Engineer at BT - British Telecom
Jul 16, 2026
A specific example of how much time we have saved with Pipefy is that it has been crucial for us, especially through automation, and we have been able to save a significant amount of time, approximately 60 to 70 percent.
Patel Dhulva - PeerSpot reviewer
Software Firmware Engineer at Kohler Co.
Jul 17, 2026
Since using Pipefy, I estimate that we have saved 50% in time and costs.
Andre Soares - PeerSpot reviewer
Sre at Atlas Technologies
May 13, 2026
Overall, Pipefy helped create more predictable, organized, and scalable operational processes.
Learn what your peers think about Pipefy. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
904,899 professionals have used our research since 2012.
reviewer2873184 - PeerSpot reviewer
IT Technician at a tech vendor with 10,001+ employees
Jul 17, 2026
Pipefy is extremely customizable to any process with some incredible automations that helped to reduce our workload.
reviewer2837385 - PeerSpot reviewer
Finance Analyst at a media company with 5,001-10,000 employees
May 12, 2026
In terms of money and time saved, Pipefy is a great time saver overall, reflecting in analysts handling additional projects beyond ticket management.
ML
Consultant, Lean 6 Sigma consultant at a energy/utilities company with 201-500 employees
May 12, 2026
Pipefy has impacted my organization positively as we have not reduced our headcount, but we could if we wanted to because the number of people managing those processes before Pipefy was a lot.
Gustavo Pilar - PeerSpot reviewer
Software Developer at a legal firm with 1-10 employees
Jun 3, 2026
Pipefy has had a positive impact on my organization by helping the collections team convert invoices that were overdue into paid invoices and, consequently, cash for the company.
 

Pipefy Cons review quotes

Raghav Grewal - PeerSpot reviewer
Network Engineer at BT - British Telecom
Jul 16, 2026
I think it would be beneficial to see a free demo before purchasing Pipefy.
Patel Dhulva - PeerSpot reviewer
Software Firmware Engineer at Kohler Co.
Jul 17, 2026
Although Pipefy is a great platform, I find that there are certain areas where it could be improved, especially the registration process, which leaves a lot to be desired as its complexity makes the entire sign-up process time-consuming and cumbersome.
Andre Soares - PeerSpot reviewer
Sre at Atlas Technologies
May 13, 2026
Overall, I had a positive experience with Pipefy, but I think there are still some areas that could be improved.
Learn what your peers think about Pipefy. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
904,899 professionals have used our research since 2012.
reviewer2873184 - PeerSpot reviewer
IT Technician at a tech vendor with 10,001+ employees
Jul 17, 2026
Everything is great, but I find that sometimes the server seems very slow on busy days.
reviewer2837385 - PeerSpot reviewer
Finance Analyst at a media company with 5,001-10,000 employees
May 12, 2026
What is lacking is direct support, since I am required to go through a third-party outsourcing company to connect with Pipefy.
ML
Consultant, Lean 6 Sigma consultant at a energy/utilities company with 201-500 employees
May 12, 2026
Pipefy can be improved with processes not only following Kanban styles but other kinds of processes that have more paths, not just a single, direct path, but they have bifurcations.
Gustavo Pilar - PeerSpot reviewer
Software Developer at a legal firm with 1-10 employees
Jun 3, 2026
I believe Pipefy can be improved by clarifying the API calls and making packages for API calls more accessible, because in my organization we have a lot of automation, but we have few API calls, precisely because we have a fixed plan and the organization, in fact, does not need that.

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