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Pipefy pros and cons

Vendor: Pipefy

4.2 out of 5

24 reviews
96% willing to recommend

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Pros & Cons summary

Pipefy offers robust AI systems and automation tools that boost productivity by reducing manual work, visualizing projects at all levels, and converting overdue invoices. It significantly cuts costs by up to 70%, though users may find the customization process confusing. Challenges include high costs, slow customer support, incomplete WhatsApp integration, and unclear API calls. Organizations with substantial automation needs might feel limited by fixed plans.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Pipefy offers extensive artificial intelligence systems and automation, making it reliable and secure.

It allows organizations to visualize projects both at the micro and macro levels, enhancing overall project management.

Organizations experience increased productivity and reduced manual work through Pipefy's automations.

Pipefy contributes to converting overdue invoices into paid ones, boosting cash flow.

Customized processes and excellent workflow automation in Pipefy have significantly reduced time and cost by 60 to 70%.

CONS

Pipefy's customer support involves interacting with many bots before reaching a human representative, and there is a delay in support responses.

The cost of Pipefy is considered high compared to other platforms, making it expensive.

Customizing and creating automations in Pipefy can be confusing for users, especially if they are unsure about the logic required for fields.

Pipefy's integration with WhatsApp is incomplete and could be improved.

API calls in Pipefy are not clear, and the fixed plan limits access, impacting organizations with high automation needs.

Pipefy Pros review quotes

Tamires dos Santos Andrade

PMO Manager at a financial services firm with 10,001+ employees

Sep 28, 2026

Pipefy is a great ally in this process.

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Software Firmware Engineer at Kohler Company

Jul 17, 2026

Since using Pipefy, I estimate that we have saved 50% in time and costs.

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Sre at Atlas Technologies

May 13, 2026

Overall, Pipefy helped create more predictable, organized, and scalable operational processes.

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Learn what your peers think about Pipefy. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.

917,884 professionals have used our research since 2012.

IB

Isabela Bezerra

Field Office Coordinator at a manufacturing company with 10,001+ employees

Sep 4, 2026

Pipefy really improved my routine and reduced some errors.

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MS

Matheus-Santana

Head de Operações

Sep 8, 2026

The way Pipefy has had a positive impact on my organization is that the major positive impact was being able to visualize the project as a whole, not only at the micro level, but also at the macro level.

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HM

Heloisamuniz Muniz De Souza

Analista de Negócios at a outsourcing company with 1,001-5,000 employees

Sep 9, 2026

Pipefy had a positive impact mainly on the ease of documentation, the ease of automations, communication, and reduction of manual work.

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reviewer2895615

Analista de Compras Junior at a tech vendor with 10,001+ employees

Sep 4, 2026

Pipefy has had a positive impact on my organization and it made day-to-day work much easier.

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reviewer2837385

Finance Analyst at a media company with 5,001-10,000 employees

May 12, 2026

In terms of money and time saved, Pipefy is a great time saver overall, reflecting in analysts handling additional projects beyond ticket management.

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Analista de monitoramento at a financial services firm with 11-50 employees

Sep 4, 2026

Pipefy has impacted my organization positively by allowing us to orchestrate everything within the company.

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HM

Hmuniz Muniz De Souza

business analyst at a outsourcing company with 1,001-5,000 employees

Sep 9, 2026

I truly enjoy working with Pipefy because it is so intuitive that even when I needed to create fields with formulas and other non-standard field types, they are very easy to customize.

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Show 9 more reviews (out of 19)

Pipefy Cons review quotes

Tamires dos Santos Andrade

PMO Manager at a financial services firm with 10,001+ employees

Sep 28, 2026

Pipefy's license cost is a high cost compared to other players in the market, but so far it has been worth it.

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Software Firmware Engineer at Kohler Company

Jul 17, 2026

Although Pipefy is a great platform, I find that there are certain areas where it could be improved, especially the registration process, which leaves a lot to be desired as its complexity makes the entire sign-up process time-consuming and cumbersome.

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Sre at Atlas Technologies

May 13, 2026

Overall, I had a positive experience with Pipefy, but I think there are still some areas that could be improved.

Read full review

Free Report: Pipefy Reviews and More

Learn what your peers think about Pipefy. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.

917,884 professionals have used our research since 2012.

IB

Isabela Bezerra

Field Office Coordinator at a manufacturing company with 10,001+ employees

Sep 4, 2026

A potential improvement would be for Pipefy to send a message when something takes, for example, four days with nothing happening or it is still waiting for an answer or needs approval.

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MS

Matheus-Santana

Head de Operações

Sep 8, 2026

I think an improvement, a good improvement, would be on the cost. I think it is a slightly expensive platform and a slightly expensive system.

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HM

Heloisamuniz Muniz De Souza

Analista de Negócios at a outsourcing company with 1,001-5,000 employees

Sep 9, 2026

The ease of automations in Pipefy is something that is very good, but if the user doesn't know how to use it, it can create rework and errors, because sometimes the logics conflict with each other.

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reviewer2895615

Analista de Compras Junior at a tech vendor with 10,001+ employees

Sep 4, 2026

Sometimes there are errors such as outages or instabilities in Pipefy. Sometimes I have to log in two to three times a day.

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reviewer2837385

Finance Analyst at a media company with 5,001-10,000 employees

May 12, 2026

What is lacking is direct support, since I am required to go through a third-party outsourcing company to connect with Pipefy.

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Analista de monitoramento at a financial services firm with 11-50 employees

Sep 4, 2026

I find Pipefy's customer support really bad and unsatisfactory.

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HM

Hmuniz Muniz De Souza

business analyst at a outsourcing company with 1,001-5,000 employees

Sep 9, 2026

I think Pipefy could be improved by providing better assistance to users who are customizing or creating automations, as it can become confusing when users do not know how to customize or do not think through the logic they are building for fields, which can lead to conflicts.

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Show 9 more reviews (out of 19)

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Product Categories

Product Categories

Process Automation

Agentic Automation

AI Agent Builders

Popular Comparisons

Popular Comparisons

Camunda vs Pipefy

Pega Platform vs Pipefy

Bonita BPM vs Pipefy

Temporal vs Pipefy

ServiceNow Orchestration vs Pipefy

UiPath Automation Cloud vs Pipefy

Microsoft System Center Orchestrator vs Pipefy

IBM WebSphere BPMS vs Pipefy

Reindeer AI vs Pipefy

See all alternatives

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