CA App Synthetic Monitor vs OpenText Real User Monitoring comparison

IT organizations require full visibility into business-critical applications regardless of where they're hosted in order to maintain service levels and proactively deal with issues before the end-user is impacted. CA App Synthetic Monitor uses synthetic transactions to provide performance insight for these applications no matter where they're hosted: outside the firewall, in the cloud or delivered via a managed service provider (MSP). Delivered as software as a service, CA App Synthetic Monitor provides end-to-end transaction response time visibility into cloud, mobile and traditional web applications using synthetic transactions delivered by a network of 95 monitoring stations across six continents, 48 countries, 93 cities and 15 time zones.

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.