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BrowserStack vs Eggplant Test vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
BrowserStack10.2%
Tricentis Tosca18.5%
OpenText Functional Testing8.8%
Other62.5%
Functional Testing Tools
Test Automation Tools Market Share Distribution
ProductMarket Share (%)
Eggplant Test4.1%
Tricentis Tosca20.8%
OpenText Functional Testing8.9%
Other66.2%
Test Automation Tools
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
Sauce Labs5.6%
Tricentis Tosca18.5%
BrowserStack10.2%
Other65.7%
Functional Testing Tools
 

Featured Reviews

ANand Kale - PeerSpot reviewer
Good in the area of automation and offers a high test coverage to users
I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.
Tayyaba  Noreen - PeerSpot reviewer
Empowers effective test automation with comprehensive platform coverage and scalability
There was no free trial in it. So, I studied it through a page that tells how it works. It will be good if a free trial is provided for users. Moreover, I would like to give some feedback on the installation process. There are other tools that are much easier to install and get started with. Eggplant could improve its installation process.
AnupKumar4 - PeerSpot reviewer
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Maintenance of the solution is easy."
"Testing across devices and browsers without maintaining that inventory is invaluable."
"It is a stable solution. There's no lagging and jittering."
"Local testing for products with no public exposure is an advantage in development."
"The integration is very good."
"The most valuable feature is that it provides parallel and cross-browser testing. It enables us to run tests on multiple browsers or devices simultaneously."
"It's helpful for me to test on different devices."
"The most valuable feature is the variety the solution offers around the different types of devices, especially mobile devices."
"It is easy to set up."
"The main feature of Eggplant Test is that it can do fully automated web testing and app testing."
"We did see a massive return on investment from using Eggplant."
"The biggest advantage has been the ability to improve the quality significantly."
"It provides very strong cross-platform support."
"DAI's newest release allows us to test via scripts rather than models, because we have done 95 percent of our development in functional, not through modeling. I am really happy that then we can use the controller to run scripts rather than having to translate things to models. There are lots of options."
"The solution is based on a Windows model, where adding users is just a few clicks. It is easy to manage users and add them."
"The solution is a stable one."
"It offers the single best solution for integrating deep automated browser testing in a CI/CD pipeline."
"Before implementing Sauce Labs, we tested physical devices that team members had to share. It was more feasible when we were all located in one office, but we couldn't leverage our offshore capacity. With this solution, we can do everything remotely, which is essential now that most of us work from home."
"The Failure Analysis feature is really important for us, one of the most important aspects. What is the root cause? Is it because we have a defect or is it that we have a test case that we need to fix or modify? The Failure Analysis is one of the main functionalities that I am exploring all the time in Sauce Labs... The Failure Analysis helps us to discover which test cases we need to work on."
"Live device testing. As we all know, It's really hard and challenging to find/purchase many real devices to test because it will be costly and not all the team can be able to purchase all of the devices out there. We used to have a lot of real devices under our labs. However, it is really time-consuming to maintain those devices and make sure they are up to date with the testing requirements."
"It has significantly enhanced our testing accuracy by approximately 50%."
"The most valuable feature is cross-browser, cross-OS, cross-mobile device testing."
"I have found the live test section with Sauce Labs to be extremely valuable. When you can't quite figure out why a test is failing, you can go to the live test results section within their tool and launch your test (specifying a given OS/browser, or device) manually and step through the test to see the issue more clearly, usually opening up the developer's tool console and watching the network calls and console (within Chrome) to usually find the underlying issue."
"It helped to integrate our performance testing and UAT, which helped to deliver a bug free software for our customers."
 

Cons

"The solution is slow."
"While I was testing I was not 100% sure a that was properly mimicking the browsers or not. We had some issues with a browser, and the reason was the browser itself does not provide any support. If the local system does not provide any support, I think this was the problem. There should be better integration with other solutions, such as JIRA."
"There is room for improvement in pricing."
"Occasionally, there are disruptions in the connection which can interfere with our testing processes, especially when testing on phones."
"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."
"We are struggling to do local testing."
"There is some stability issue in the product, making it in areas where improvements are required."
"Adding better integration with frameworks, particularly testing frameworks like Robot, would be of more value to customers and make their jobs easier."
"Since there are very few customers in the Indian region, there is no training available, and it's challenging to find skilled talent."
"The IDE could be even more full-featured. Because I was a developer, I was very spoiled by either Visual Studio Code or Visual Studio for shortcuts. For example, I was able to say "ctor" and hit Tab and it would create a template of a constructor for me... It would be great, when I want to create a new function, if there were shortcut commands like those that helped create all of the functions, or if there were shortcut features to do any of the complex plans."
"In terms of additional features, it would be helpful to have one package for all testing. You have the manager, the AI, then you have functional, and about 10 different packages for installing."
"The reporting function is a bit shallow. The solution does not offer very comprehensive reporting in terms of your test results. The reporting time and the logs are very high level as well. These areas need improvement."
"We found that we had issues regarding the VPN setup, which is one of the reasons that we did not purchase this solution."
"They need to update the Linux. I think it's kind of an outdated Java Swing application."
"The language is too specific; it is just for Eggplant."
"Eggplant Digital Automation Intelligence could improve by lowering the price."
"The ability to install profiles on iOS real mobile devices should be included."
"Lacks the ability to start multiple tests simultaneously."
"When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched."
"They should provide a JIRA integration plugin so that we can easily log issues."
"Start execution time as each time a set of tests start, it will launch a new VM so it takes a bit of time."
"Sauce Labs needs to be improved in the different platforms for farm testing, like iOS and Android farm testing and farm testing web browsers.​"
"Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options. There was one instance where the dashboard on the Sauce Labs UI didn't meet our requirements, so we had to use the Sauce Labs API to create some apps and dashboards on our own. The API endpoints could be a little more robust and customizable."
"Better and programmatic controls on request/response recordings and sharing with developers."
 

Pricing and Cost Advice

"This solution costs less than competing products."
"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."
"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."
"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."
"The price of BrowserStack is high."
"The price is fine."
"BrowserStack could have a better price, but good things have a price."
"Compared to other solutions, BrowserStack is one of the cheapest."
"Eggplant Test is a very expensive solution."
"Make a smart decision about the number of developer- and execution-only licenses you purchase to maximize your budget. We found that going heavier on execution-only licenses has been a way to reduce our costs and maximize our ability to benefit from the software."
"It probably has a yearly license."
"End-to-end testing isn't possible for us because of the licensing problems. It's very expensive, so we only have two development/execution licenses."
"It is scalable, but it is a matter of money in the pocket. You can scale it, but then you have to have additional licenses. The licensing approach of eggPlant is not the best."
"This solution is expensive when compared to the market. However, the reason it is more expensive is because of its stability, high performance, and for its support of any technology."
"We did initially go with Sauce Labs because of the pricing and integration."
"Compared with other services, Sauce Labs is a bit expensive."
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"The number of concurrent VMs that Sauce Labs provides depends on your purchase license level."
"We have an enterprise account; it has worked great for our needs."
"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"We pay for a specific number of VMs."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
8%
University
7%
Manufacturing Company
14%
Financial Services Firm
13%
Computer Software Company
10%
Healthcare Company
9%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
6%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise7
Large Enterprise10
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise13
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

What do you like most about BrowserStack?
The product's initial setup phase was not very difficult.
What is your experience regarding pricing and costs for BrowserStack?
My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for...
What needs improvement with BrowserStack?
In terms of improvements, they can make it snappier. Everything kind of works. They have locked down the phones, whic...
How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interf...
What is your experience regarding pricing and costs for Eggplant Manager?
The price of Eggplant Test is on the higher side, but the benefits it provides make it worth using.
What needs improvement with Eggplant Manager?
The execution times are a little slower, and the two-system architecture that we currently follow could be better rep...
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. ...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java....
 

Also Known As

No data available
Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
No data available
 

Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
FUJIFILM Group, NEC Personal Computers
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about Tricentis, OpenText, UiPath and others in Functional Testing Tools. Updated: September 2025.
867,676 professionals have used our research since 2012.