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Box - Intelligent Content Management vs Hyland Perceptive Content comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Document Management Software
3rd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
44
Ranking in other categories
Enterprise Content Management (9th), Cloud Storage (10th), Digital Asset Management (3rd), Content Collaboration Platforms (8th)
Hyland Perceptive Content
Ranking in Document Management Software
13th
Average Rating
6.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Document Management Software category, the mindshare of Box - Intelligent Content Management is 6.3%, down from 8.0% compared to the previous year. The mindshare of Hyland Perceptive Content is 3.0%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
Box - Intelligent Content Management6.3%
Hyland Perceptive Content3.0%
Other90.7%
Document Management Software
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
it_user588597 - PeerSpot reviewer
Project Accountant at a construction company with 1,001-5,000 employees
Once a document is scanned, you can neither edit it nor change its location.
I would like it to have more functions, like Bluebeam. It can be improved so that we can edit the file that got scanned into the system. If we scan the document to the wrong place, we can’t change it. As an example, if something was scanned as a reference, but should be an invoice, you cannot change it afterwards. I think it should have more functions that will allow us to edit the file in ImageNow -- such as adding pages, deleting pages. I also think it should have more hot keys (maybe I just don’t know there are) for easier “route forward”, “view next item”, so I don’t have to use my mouse. There is also a question that came up when I was using it recently, why do we need both “properties” and “forms”? If we index the document in Forms, it will take a long time for it to move to another queue and show the info. If we index it in Properties, it will update immediately. My question is why do we need both? Can’t we just put info in Forms and it will work just like Properties? It is time-consuming to put info in both pages. If the invoice is out of balance, maybe there should be a function that stops it being routed forward. If we route it by accident, it takes time for the approver to reject and routed back. If we can catch it in the first place and fix it when there is a warning sign. I know that there will be a red message saying “out of balance”, but it doesn’t always show up. Is it possible for us to “recall” the routed item? Just like recalling an email that you accidentally sent out. Can we make the Notes section working like a sticky note so it shows name/date, shows the most recent message on top. Sticky note is hard to read (too small) and easily get missed as people put it anywhere. We use notes section for every invoice. We often put a lot of messages there and it gets messy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some units have migrated their content and processes from on premises storage to Box, saving money and time, and putting the power of collaboration into the hands of the users instead of requiring admin intervention."
"The word Box has become a verb at Morehouse College."
"The solution is scalable."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"The application is very light in terms of uploading and downloading files."
"The features I have found to be most helpful over other cloud storage platforms are: Collaboration - just not that it exists, but it is easy and user friendly, allowing data that is necessary to be worked on to be brought to the surface; Security - focus on compliance, encryption, enterprise grade management; 3rd Party Integrations - allowing for Box to truly be a platform to be used with other software."
"For basic file storage and a little collaboration, the product is fine."
"Sharing and collaborating across files and folders has been a massive game changer."
"There are no lost documents, and everyone can see them based on security clearance."
"Customizability that the product gives to make the end user happy."
"I like the ability to have workflows."
"If you want to go paperless, this is a great product."
 

Cons

"The Search functionality needs to be more robust and behave like Google Search."
"My biggest problem with Box.net is the lack of a free desktop syncing feature."
"The waterfall methodology for folders does not allow for privatization of folders at the root level, which sometimes may be necessary."
"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."
"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
"There are still some management features I would like to see improved, giving more control to IT."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"Technical support has some room for improvement, but nothing insurmountable."
"Too many companies/products have been purchased by Perceptive over the past few years with what feels like little development on currently owned products."
"It will stop working if you are in the system for too long."
"From my understanding, ImageNow licenses are not compatible with laptop computers (at least not with the one that I have). Therefore, if I have a PDF on my screen, in order to get it into ImageNow, I have to either email it to someone with a license, who can print directly to ImageNow, or print it out and have someone at a scanning station, scan it in and then link it to a student’s record."
"Bar Code OCR ICR."
 

Pricing and Cost Advice

"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"My organization pays for the license."
"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"I believe Box is cheaper than SharePoint."
"Box's pricing is excellent."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
8%
Comms Service Provider
8%
Healthcare Company
17%
Manufacturing Company
11%
University
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise10
Large Enterprise32
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
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Also Known As

No data available
ImageNow
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
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Find out what your peers are saying about Box - Intelligent Content Management vs. Hyland Perceptive Content and other solutions. Updated: September 2026.
914,322 professionals have used our research since 2012.