We performed a comparison between BotFarm and IBM Datacap based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."From a solution standpoint, screen capture and tight integration with Outlook are valuable features."
"It is easy to use and very stable. It is a rugged product, and it doesn't break so easily."
"They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP."
"The product has increased efficiency and reduced the time spent on tasks."
"The most valuable features of this solution are the Excel automation and support for SharePoint."
"The solution is very stable. We don't have issues with bugs or glitches."
"The initial setup is pretty straightforward."
"The solution has been very user-friendly."
"I can have all scanners accessible from my end."
"The solution offers many features that are beneficial for customers."
"It's a platform, not a configured application, so you can do what you want with it."
"It is highly extensible, which we found to be most valuable. It is a very extensible solution because it is based on configurable rule sets. We were able to amend and adjust the solution and very easily add custom code and custom components. It does require some programming experience, but we found that not to be an issue. We liked its extensibility."
"I work for an insurance company, and we use Datacap for document processing."
"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."
"The second thing that I like about Datacap is the fingerprint capture which is easy to configure on Datacap. From the form of the document, if a document is redundant in the same department, we can configure the capture based on the form of the documents"
"At the forefront of my thoughts, the standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application."
"It would be ideal if the solution offered more language options, such as Arabic."
"The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes we need assistance beyond our own team."
"I would like to see more process mining features to give us insight into them before we develop automation."
"The licensing schemes could be more competitive. They need to be much more flexible in their pricing."
"The OCR tool, the optical character recognition tool, could be more efficient."
"The deployment could be made a little bit easier."
"The dashboard needs improvement. For Bot Farm, the visualization is not that good compared to the main Automation Anywhere dashboard."
"There should be more support for developing in environments such as Citrix and Linux."
"What could be improved in IBM Datacap from a technical perspective is having everything together all in one place, rather than having several different interfaces. The addition of cloud-based OCR technology would also make this solution better. There's also room for improvement for their technical support."
"Third-party integration could be improved; it's very slow."
"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation. Expertise in this specific product is rare throughout the market. One key reason is the product's limited downloads. Additionally, archiving solutions are often perceived as complex and challenging, dissuading many companies from venturing into this domain. Consequently, partners who specialize in archiving solutions are always seeking straightforward, uncomplicated options that are easy to manage and meet customer expectations."
"Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic."
"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."
"The IBM Datacap site actually is on the newer inside. They will give it as a plugin only."
"The reading efficiency of the solution needs to be improved."
"Datacap has performance issues when processing large volumes of documents. We're doing 18,000 pages daily. Scanning takes almost 20-30 minutes, but it normally takes one or two minutes. We informed IBM and opened a ticket for that. They forwarded the issue to developers but didn't give a specific timeline for it to be resolved. Version 8.1 is already at the end of support."
BotFarm is ranked 15th in Robotic Process Automation (RPA) with 35 reviews while IBM Datacap is ranked 8th in Intelligent Document Processing (IDP) with 26 reviews. BotFarm is rated 8.0, while IBM Datacap is rated 7.6. The top reviewer of BotFarm writes "Great feature sets, stable, and scalable". On the other hand, the top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". BotFarm is most compared with Automation Anywhere (AA), UiPath and Blue Prism Cloud, whereas IBM Datacap is most compared with ABBYY Vantage, Microsoft Power Automate, Tungsten TotalAgility, HyperScience and OpenText Intelligent Capture. See our BotFarm vs. IBM Datacap report.
See our list of best Robotic Process Automation (RPA) vendors.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
