IBM Business Automation Workflow and Boomi AtomSphere Flow are products in the process automation category. IBM holds the advantage in workflow and process automation features, while Boomi excels in integration capabilities.
Features: IBM Business Automation Workflow offers comprehensive workflow management, end-to-end process optimization, and seamless integration with other IBM products. Boomi AtomSphere Flow is appreciated for its low-code environment, versatile integration options, and ability to deploy complex processes easily.
Room for Improvement: IBM could improve the user experience by reducing the disruptiveness of its interface pop-ups and simplifying its complex customization process. Boomi can work on expanding its customer service resources, improving its documentation, and reducing integration complexities for new users.
Ease of Deployment and Customer Service: IBM offers both on-premises and cloud deployment, which can be complex but allows detailed customization. It provides extensive resources and support. Boomi’s cloud-based model enables quicker deployment with straightforward updates and is praised for its responsive customer service.
Pricing and ROI: IBM Business Automation Workflow involves higher setup costs, though it offers a substantial ROI through process efficiencies and scalability. Boomi AtomSphere Flow has a significant initial investment, yet it provides quick integration benefits, leading to a positive ROI over time.
Initially performed manually, workflows now provide a better user experience and increased efficiency.
IBM Business Automation Workflow demonstrates strong return on investment, particularly through the operation model and real-time monitoring capabilities provided by the embedded dashboards.
It lacks clarity on how to reach out, write emails, or understand responsiveness.
I have not personally dealt with Boomi's customer support, but my team mentions that support is not good.
If the solution is readily available to IBM support team, they provide it instantly.
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
In terms of scalability, the tool is quite scalable, and I would rate it eight or nine.
I would rate the scalability as nine out of ten, as it effectively scales to meet our clients’ needs.
We can manage the license usage and scale our environment while optimizing license use.
We are implementing load balancing and horizontal scalability.
The solution maintains high stability, which makes it reliable.
On Windows, I believe considerable administration tasks are required to maintain environment stability.
Outside of these maintenance periods, the environment is quite stable.
It lacks features like the ESQL scripting language found in IBM's, which makes integration transformations easy.
We are particularly interested in exploring AI features more thoroughly, focusing on next-generation enhancements like ChatGPT.
Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.
Many developments are focused on AI, LLM models, and data science.
Code management lacks merging capabilities.
The pricing is considered a bit expensive yet not excessively so, particularly when compared to similar solutions like MuleSoft.
The pricing is good for a small-scale company like ours, and the licensing cost is reasonable.
It is not a cheap license but in line with expectations for such software.
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
We use Boomi for various types of integrations, such as SFTP integration, database integration, Snowflake integration, and we also perform transformations using maps and scripts.
The most valuable features include the ease of designing Boomi flows and the significant cost savings and reduced time to market they offer our clients.
The product itself is powerful and contains a lot of built-in software support, including an inspector, dashboard, analytics, and databases, and allows users to work with development and administration from the same interface.
It assisted in making users concentrate on the process flow rather than just features.
This solution has streamlined previously manual processes into orchestrated workflows.
| Product | Market Share (%) |
|---|---|
| IBM Business Automation Workflow | 1.6% |
| Boomi AtomSphere Flow | 1.1% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 17 |
Boomi Flow is a modern, cloud-native service for creating customer journeys and automating simple and sophisticated workflows that accelerate your business outcomes.
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
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