BMC TrueSight and LogicMonitor are leading tools in the IT operations management category, competitive in features such as integration and monitoring. BMC TrueSight leads in event management, while LogicMonitor's customization and licensing flexibility may provide an edge.
Features: BMC TrueSight offers integrations with various systems to provide a single pane of glass for monitoring global assets. It features signature baselines for reducing event noise and has strong event management capabilities. LogicMonitor features customizable dashboards for data visualization and interaction. It provides robust alert tuning and integrates quickly with various technologies for swift customization.
Room for Improvement: BMC TrueSight's complexities in deployment can be resource-intensive, and stability issues in cloud monitoring need addressing. Improvements in integration processes are needed as well. LogicMonitor needs enhancements in reporting and the refinement of its role-based permissions system. Users also desire better topology mapping and consistency in long-term reporting accuracy.
Ease of Deployment and Customer Service: On-premises deployment is a challenge for BMC TrueSight compared to LogicMonitor's support for hybrid cloud environments. BMC's customer service is generally positive, though technical support experiences differ. LogicMonitor could improve its proactive technical support while offering beneficial partnerships.
Pricing and ROI: BMC TrueSight is often perceived as expensive, but its capabilities justify the costs, with pricing tied to monitored endpoints. LogicMonitor offers competitive pricing with flexible licensing, seen as providing significant value. Both solutions aid in reducing operational disruptions and enhancing monitoring, promoting notable cost savings potential.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
I would rate their technical support a nine out of ten.
Customer support is on point and very well trained.
The product mostly just works without issues.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
It is very stable. I have never seen LogicMonitor itself go down.
There are some complexities with deployment that could be improved in BMC TrueSight.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
BMC TrueSight licensing costs are on the more expensive side.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
If you need to troubleshoot, or if the Logic Module does not work exactly as needed, you can go in, look at the code, and fork that Logic Module to adjust the Groovy code to do exactly what you need.
| Product | Market Share (%) |
|---|---|
| LogicMonitor | 2.1% |
| BMC TrueSight | 1.0% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 10 |
| Large Enterprise | 8 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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