BMC TrueSight vs Catchpoint comparison

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BMC TrueSight

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Executive SummaryUpdated on Sep 3, 2025

Catchpoint and BMC TrueSight compete in the IT monitoring and management sector. Catchpoint has the edge with its robust synthetic monitoring, while BMC TrueSight excels in offering a comprehensive IT management suite.

Features: Catchpoint provides extensive synthetic monitoring capabilities with advanced alerting and transaction monitoring, coupled with seamless integration for external tools, offering detailed analytics for performance insights. BMC TrueSight features a complete IT management suite with exceptional event management, integration across diverse systems, and a holistic view of IT infrastructure.

Room for Improvement: BMC TrueSight can improve by simplifying deployment processes, enhancing reporting capabilities, and improving cloud monitoring efficiency, as users find it resource-intensive in complex environments. Catchpoint should focus on enhancing UI design and minimizing manual processes for script updates and performance analysis. Users also desire more global monitoring options and competitive pricing structures.

Ease of Deployment and Customer Service: BMC TrueSight's on-premises nature can complicate deployment and scalability, with customer service experiences varying. In contrast, Catchpoint offers flexibility with both cloud and on-premises options, resulting in less complex deployments and more responsive customer service, with rapid adaptation to feedback.

Pricing and ROI: BMC TrueSight is seen as a high-cost option with a complex licensing model. It necessitates a substantial upfront investment but aids in operational cost reduction over time. Catchpoint employs a points-based pricing system, considered high by some but transparent, appealing to large enterprises while users suggest cost optimizations to match competitors better.

To learn more, read our detailed BMC TrueSight vs. Catchpoint Report (Updated: August 2025).

BMC TrueSight vs. Catchpoint

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

34th

Ranking in Cloud Monitoring Software

28th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (7th), IT Infrastructure Monitoring (40th), AIOps (5th)

Catchpoint

Ranking in Application Performance Monitoring (APM) and Observability

38th

Ranking in Cloud Monitoring Software

31st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (58th), Digital Experience Monitoring (DEM) (12th)

Mindshare comparison

As of September 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 0.7%, down from 0.8% compared to the previous year. The mindshare of Catchpoint is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
BMC TrueSight Operations Management	0.7%
Catchpoint	0.6%
Other	98.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ayobanji Iluyomade

IT Service Performance Manager at MTN

The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features

We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.

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AnmolRai

Technical Consultant Project Lead at Capgemini

Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights

As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very stable product."

"It allows our operations team to have one single application to reference when investigating issues in our environment."

"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."

"We can verify uptimes as another source of keeping devices in compliance."

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."

"I like the event management part."

"It is a stable solution."

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

More BMC TrueSight pros

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"Catchpoint's customer service and support are valuable."

"The solution offers three different ways of slicing data to look for abnormalities."

"Catchpoint provides a great amount of information."

"The product's most valuable feature is the ability to identify and troubleshoot network issues."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."

More Catchpoint pros

Cons

"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."

"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."

"BMC's online documentation is often incorrect or incomplete."

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

"The solution is a little obsolete."

"Deployment requires lots of resources (servers). It has too many consoles."

"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."

"The solution could improve its price."

More BMC TrueSight cons

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

"Catchpoint can be improved by focusing solely on network monitoring."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

"As part of the improvement, there are certain categories, like for the China market, where we face issues."

"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."

"The old user version was better, it was more user-friendly."

More Catchpoint cons

Pricing and Cost Advice

"It is a relatively inexpensive solution."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

"Pricing is very high."

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"They have changed the licensing fees."

More BMC TrueSight pricing and cost advice

"The solution's pricing is comparable to the last tool we were using."

"In terms of licensing fees, I believe they were slightly higher."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The solution's pricing varies based on services and licensing models."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

12%

Retailer

Government

Financial Services Firm

25%

Retailer

14%

Real Estate/Law Firm

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

What needs improvement with Catchpoint?

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Product Reports

BMC TrueSight

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Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Information Not Available

BMC TrueSight vs. Catchpoint