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BMC TrueSight Operations Management vs DX NetOps comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in AIOps
13th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (23rd), Event Monitoring (2nd), IT Infrastructure Monitoring (28th), Cloud Monitoring Software (19th)
DX NetOps
Ranking in AIOps
17th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (44th)
 

Mindshare comparison

As of July 2025, in the AIOps category, the mindshare of BMC TrueSight Operations Management is 2.1%, down from 2.3% compared to the previous year. The mindshare of DX NetOps is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Mark Tukh - PeerSpot reviewer
Leverages comprehensive network monitoring and AI-driven automation for enhanced performance analysis
There is a model for network traffic analysis in the NetOps product called NetOps Flow Analyzer. It provides all the necessary protocols and analysis. DX NetOps supports network monitoring across hybrid environments, though I hope it works out of the box. The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The most valuable features of the solution are alert management, alert generation, and event management."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It is a scalable solution."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"I like that it provides an overall view of our network. From the topology view to every event, we can view it. We can also see the interface utilization for future capacity planning. It fits our use case and environment."
"I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable."
"The solution is stable."
"It is straightforward to configure, and you can quickly gather data from your infrastructure."
"The AI is the best feature in this solution."
"A highly scalable solution."
"The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices."
"The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data."
 

Cons

"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"More modules for less popular applications and better documentation."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution could improve its price."
"The pricing could be better."
"The solution's support service could be better."
"The hardware requirements can be improved."
"It would be useful to have more AI features."
"The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market."
"Technical support could be more responsive."
"One improvement that could make the product better is to streamline its modules into a more cohesive solution."
"It would be better if they had an NFA network analysis feature. We appreciate features like extended network security for bucket flows, but it would be better to have some IDs, IPS functionalities, DDoS, or something like that."
"Technical support needs to be better. They need to be more knowledgeable and responsive."
"Lacks dashboards and better integration with other solutions."
 

Pricing and Cost Advice

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"The cost depends on the usage."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"The solution is based on endpoints and knowledge models which can be costly."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"We did a five-year, multimillion dollar deal."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
5%
Government
5%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about DX NetOps?
It is straightforward to configure, and you can quickly gather data from your infrastructure.
What is your experience regarding pricing and costs for DX NetOps?
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market. However, there are no extra expenses in addition to the standard licensing fee.
What needs improvement with DX NetOps?
It would be useful to have more AI features.
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Fujitsu
Find out what your peers are saying about BMC TrueSight Operations Management vs. DX NetOps and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.