BMC TrueSight vs Centerity Monitor comparison

BMC Helix and Centerity Systems are both solutions in the IT Infrastructure Monitoring category. BMC Helix is ranked #29 with an average rating of 9.0, while Centerity Systems is ranked #71. BMC Helix holds a 1.2% mindshare in IM, compared to Centerity Systems’s 0.2% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 100% of Centerity Systems users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,294 Views
1,416 Comparison Views

86% willing to recommend

Centerity Monitor

Read 2 Centerity Monitor reviews

275 Views
270 Comparison Views

100% willing to recommend

BMC TrueSight

Centerity Monitor

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Centerity Monitor compete in IT infrastructure monitoring. BMC TrueSight has an advantage with comprehensive monitoring capabilities, while Centerity Monitor shines with advanced analytics and intuitive operation.

Features: BMC TrueSight provides in-depth monitoring across expansive infrastructures, real-time insights, and predictive analytics. Centerity Monitor focuses on business context monitoring, advanced analytics, and robust operational simplicity.

Ease of Deployment and Customer Service: Centerity Monitor offers straightforward deployment and efficient customer service, making it appealing for those seeking speed and reliability. BMC TrueSight requires a more extended setup period but includes extensive support services to match its complex deployment.

Pricing and ROI: BMC TrueSight involves higher setup costs, justified by strong ROI in complex environments. Centerity Monitor features a competitive pricing model with tangible ROI via cost-effective analytics and rapid deployment, providing immediate value.

To learn more, read our detailed BMC TrueSight vs. Centerity Monitor Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. Centerity Monitor

September 2025

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Helped 873,085 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in IT Infrastructure Monitoring

29th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (26th), Event Monitoring (7th), Cloud Monitoring Software (25th), AIOps (5th)

Centerity Monitor

Ranking in IT Infrastructure Monitoring

71st

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.2%, up from 1.0% compared to the previous year. The mindshare of Centerity Monitor is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight	1.2%
Centerity Monitor	0.2%
Other	98.6%

IT Infrastructure Monitoring

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

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reviewer1312155

Andean Region Manager at a consultancy with 1-10 employees

A user-friendly solution that comes with a valuable machine learning feature

We use Centerity to monitor some business views related with ERP systems. For example we use this monitor to mesure electronic billing process. As a part of digital Transformation process coporation automates some process to avoid delays and human mistakes and we incorporated Centerity Platform to…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."

"It allows our operations team to have one single application to reference when investigating issues in our environment."

"The most valuable features of the solution are alert management, alert generation, and event management."

"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."

"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."

"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."

More BMC TrueSight pros

"The machine learning feature is valuable."

Cons

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

"The pricing could be better."

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."

"It would be better if the initial setup and deployment were more straightforward."

"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."

"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."

"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."

"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."

More BMC TrueSight cons

"They can improve the functionality that provides some numbers related to the behavior of the metrics."

Pricing and Cost Advice

"Pricing is very high."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"The solution is based on endpoints and knowledge models which can be costly."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"We did a five-year, multimillion dollar deal."

More BMC TrueSight pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

11%

Retailer

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

No data available

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

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Comparisons

Dynatrace vs BMC TrueSight

Compared 13% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 8% of the time

Centreon vs BMC TrueSight

Compared 5% of the time

Zabbix vs BMC TrueSight

Compared 5% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 5% of the time

More BMC TrueSight Competitors

No data available

Product Reports

Buyer's Guide

BMC TrueSight

November 2025

Download BMC TrueSight product report

Buyer's Guide

IT Infrastructure Monitoring

October 2025

Download Centerity Monitor product report

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Centerity is the pioneer provider of an All-in-One, IT Monitoring and Business Service Management (BSM) platform. Whereas legacy tools have focused on monitoring individual technologies which led to silos of performance data, Centerity breaks down silos by extending its monitoring coverage across all technology layers, from infrastructure (physical, virtual, converged, AWS, etc.) to applications (OS, SAP, Cloudera, etc.) and databases (SAP HANA, Hadoop, NoSQL, etc.), thereby providing an integrated, holistic view of system health, performance and availability. Centerity’s unique, unified platform, named a Gartner Cool Vendor in ITOM, can serve the needs of both IT executives and administrators while providing a complete business intelligence layer across all IT assets via cross technical and functional domain impact and trend analysis through its Business Service Management (BSM) capabilities.

Centerity Systems

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Centerity Systems has thousands of customers world wide, including Fortune 500 Enterprises such as Cisco, General Electric, Siemens, Harris Corporation, and Coca-Cola.

Buyer's Guide

BMC TrueSight vs. Centerity Monitor

September 2025

Free Report: BMC TrueSight vs. Centerity Monitor

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