BMC Track-It! and Quest KACE Asset Management Appliance compete in IT asset management. BMC Track-It! stands out for its affordability and customer support, while Quest KACE Asset Management Appliance is favored for its comprehensive features despite its higher cost.
Features: BMC Track-It! includes a streamlined ticketing system and asset tracking, catering to basic needs efficiently. Quest KACE Asset Management Appliance offers automation capabilities, security features, and integration options, providing superior functionality for complex environments.
Room for Improvement: BMC Track-It! could improve its customization options, reporting capabilities, and troubleshooting efficiency. Quest KACE Asset Management Appliance may enhance its deployment simplicity, streamline its user interface, and expand its integration possibilities.
Ease of Deployment and Customer Service: BMC Track-It! offers an easier deployment process supported by accessible customer service, whereas Quest KACE Asset Management Appliance requires more involved deployment yet provides robust support plans for complex installations.
Pricing and ROI: BMC Track-It! is competitively priced with a quicker ROI, attracting budget-conscious buyers. Quest KACE Asset Management Appliance, though having a higher initial cost, delivers long-term benefits with its feature-rich solution, offering a better ROI for organizations with extensive asset management needs.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).
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