We performed a comparison between BMC Remedy and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product has excellent support for remote and hybrid environments."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It's a scalable product."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The solution is extremely user-friendly."
"It's easy to understand."
"Tickets by e-mail, with actions by hastag."
"The most valuable features are the inventory and personalization."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"It was easy to integrate Spiceworks with our existing setup."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"Could be more user friendly for admins to manage."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The initial setup of BMC Remedy Asset Management was complex."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The UI is quite outdated."
"BMC Remedy's change management module needs enhancement."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"The GUI must be improved."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"The SNMP sniffer requires a lot of work to get right."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Sometimes, it can be difficult to integrate what you need."
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while Spiceworks is ranked 10th in IT Asset Management with 47 reviews. BMC Remedy is rated 8.2, while Spiceworks is rated 7.8. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and VMware Service Manager, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our BMC Remedy vs. Spiceworks report.
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