BMC Remedy and Spiceworks compete in the asset management software category. BMC Remedy holds an advantage for large enterprises due to its extensive customization and integration capabilities, whereas Spiceworks is more suited for SMBs with its free and user-friendly offerings.
Features: BMC Remedy offers advanced CMDB design, automation capabilities, and sophisticated dashboards ideal for large enterprises. Spiceworks provides simplicity with its easy-to-use help desk, comprehensive inventory management, and flexibility through community support, suitable for SMBs.
Room for Improvement: BMC Remedy can improve its user interface, offer more intuitive workflows, and address pricing barriers for smaller companies. Spiceworks could enhance scalability, improve integration for larger enterprises, and optimize its inventory and ticketing features to better serve extensive operations.
Ease of Deployment and Customer Service: BMC Remedy's on-premises deployment can be complex yet customizable, with customer service recognized for reliability but needing faster response times. Spiceworks supports both public cloud and on-premises deployment, offering simplicity and quick setup with robust community-driven support, though formal support options could be enhanced.
Pricing and ROI: BMC Remedy is a premium solution with significant costs, offering positive ROI through efficiency, mostly appealing to large enterprises. Spiceworks is free, providing substantial value for cost-sensitive organizations, delivering essential IT management solutions without advanced functionalities.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
The price is reasonable.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
Additionally, it is free software.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
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