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BMC Helix Platform vs Serviceaide ChangeGear comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Platform
Ranking in IT Service Management (ITSM)
23rd
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Serviceaide ChangeGear
Ranking in IT Service Management (ITSM)
32nd
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
Help Desk Software (29th)
 

Featured Reviews

Francois Seegers - PeerSpot reviewer
An open, scalable service that increases efficiency and productivity in enterprise service management
The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space. This feature automatically classifies requests and incidents, making descriptions more descriptive by using GPT and machine learning models. It converts the initial descriptions into better-worded versions using natural language, enhancing clarity and efficiency. This is just one of many AI and machine learning features within the solution.
it_user347802 - PeerSpot reviewer
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated process.
It’s always the little things. There used to be a spell-check function that allowed us to add technical terms, but it no longer exists, and I’d like to have that back. Also, adding group names is a complicated process that involves adding analyst names, and analysts change all the time, so it's nearly impossible to consistently add group names.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The BMC Helix Platform is perfect."
"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
 

Cons

"To improve BMC Helix Platform, they could enhance the mobile experience."
"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
 

Pricing and Cost Advice

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Platform?
The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully.
What is your primary use case for BMC Helix Platform?
I am still working with BMC Remedy on-premises mainly, but I have also personally experimented with the BMC Helix Platform for training purposes.
What advice do you have for others considering BMC Helix Platform?
The BMC Helix Platform should become one unified application integrated with all other products to regain its rank in the world and attract more customers. I rate the overall solution a 7 out of 10.
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Comparisons

 

Also Known As

No data available
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
 

Overview

 

Sample Customers

Information Not Available
Oakwood Systems Group
Find out what your peers are saying about BMC Helix Platform vs. Serviceaide ChangeGear and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.