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BMC Helix Operations Management with AIOps vs BMC TrueSight Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Operations Manage...
Ranking in AIOps
14th
Average Rating
9.6
Reviews Sentiment
9.7
Number of Reviews
2
Ranking in other categories
No ranking in other categories
BMC TrueSight Operations Ma...
Ranking in AIOps
13th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (26th), Event Monitoring (3rd), IT Infrastructure Monitoring (30th), Cloud Monitoring Software (23rd)
 

Mindshare comparison

As of August 2025, in the AIOps category, the mindshare of BMC Helix Operations Management with AIOps is 1.6%, up from 0.1% compared to the previous year. The mindshare of BMC TrueSight Operations Management is 2.1%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps
 

Featured Reviews

Rafael  Pinto Ferreira - PeerSpot reviewer
Impressive automation capabilities, predicts problems, and even find unseen vulnerabilities across your infrastructure
The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up to the level where they can fully use all the features and benefits. Otherwise, they're investing in a powerful tool they don't fully utilize. It's crucial for vendors like us to assess client maturity before the project starts. We need to do the consulting work to show them the solution's potential and help them evaluate if it truly makes sense. Sometimes, the client might not be ready for the way BMC does things, for that level of automation and AI. BMC's automation is like nothing I've seen. You can even deflect 30% of IT service desk tickets with an intelligent chatbot – that's a number from BMC. Imagine the reduction in human agents! It's a robot doing the work, but in a way that feels human... that's the impressive part. You can integrate with WhatsApp, Teams, etc. It's game-changing.
Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems."
"BMC Helix Operations Management with AIOps deserves a ten out of ten."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The solution has a very good business event manager tool."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"I believe that the ease of use and UI is great"
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
 

Cons

"The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"The product must provide application or service monitoring features."
"The solution's support service could be better."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
 

Pricing and Cost Advice

"BMC solution is cheaper than ServiceNow, its main competitor. So, I'd rate the pricing a seven out of ten, with ten being expensive."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"They have changed the licensing fees."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"Pricing is very high."
"We did a five-year, multimillion dollar deal."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
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Top Industries

By visitors reading reviews
Healthcare Company
15%
Computer Software Company
13%
Non Tech Company
9%
Retailer
8%
Financial Services Firm
26%
Computer Software Company
13%
Retailer
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix Operations Management with AIOps?
BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detai...
What is your experience regarding pricing and costs for BMC Helix Operations Management with AIOps?
The pricing is on the higher end due to the extensive features and delivery quality. However, it is worth the investment.
What needs improvement with BMC Helix Operations Management with AIOps?
From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, ...
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

No data available
ProactiveNet, TrueSight Operations Management
 

Overview

 

Sample Customers

Information Not Available
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about BMC Helix Operations Management with AIOps vs. BMC TrueSight Operations Management and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.